Area Head of Operations NSW ACT NT

Business Development

• Assists in strategic planning for future direction of the business
• Provide research and analysis on assigned business development projects for enhancement and/or expansion of the clinics network
• Identify new business opportunities and evaluate market entry alternatives
• Develop new programs and business models as directed 
• Identify potential local risks and anticipate the impact of social, political and financial dynamics on business opportunities
• Work with Marketing to manage events & campaigns such as GP education evenings and new clinic openings
• Identify, target and develop business relationships that are aligned with the strategy of the company & support & grow the delivery of programs
• Facilitate the formulation of strategic alliances & partnerships with the renal network 
• Undertake proactive networking with all relevant external stakeholder groups to uncover and develop business opportunities
• Assist managers to develop their relationships with relevant stakeholders
• Provide internal training &/or coaching to colleagues where necessary

Operational Excellence

Ensure the effective day-to-day running of the clinics through the following:

• Establish business metrics and KPIs where applicable and monitor performance. Initiate corrective action in a timely way where required
• Manage operational activities to ensure service levels are delivered to our customers and stakeholders and align with best practice
• Assist clinic managers to develop best practice and be provider of choice
• Identify and implement activities that will address tactical and strategic goals

• Manage and lead projects to optimise revenue, efficiency or productivity whilst increasing value to customers
• Implement and support business improvement initiatives, including use of feedback from patients, staff, doctors and other stakeholders
• Proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements

Supply Chain

• Oversee the sourcing, procurement, contracting, and evaluation of goods and services supply to the

clinics

• Lead activities related to forecasting, purchasing, inventory control and stock take and stock management 
• Monitor ongoing performance in the supply chain area and focus on continuous improvement
• Manage vendor relationships with FME Products Division and third-party suppliers and service providers 
• Collaborate with internal decision makers to ensure optimal supply chain performance and business continuity and to manage business risk

Financial Management

• Prepare annual business plans and financial budgets for assigned clinics
• Prepare monthly projections and required financial forecasts for assigned clinics 
• Monitor clinic performance through monthly review of P&L
• Undertake monthly one-on-ones with clinic managers to enhance understanding of financial performance and to lead growth and improvement
• Work with peers and colleagues to analyse results and to create plans for improvement
• Seek support for growth opportunities and improvements by making recommendations via preparation of business cases

People Management

• Be a leader and motivator of the clinic managers and their teams in the assigned clinics
• Work with clinic managers to optimally plan, recruit, on-board and direct staff to achieve clinical KPIs and financial targets
• Promotes and participates in the professional development / education of staff 
• Provide effective performance management and development plans to staff
• Ensures/promotes a safe, secure and healthy working environment  
• Ensure WHS is effective and compliant in assigned areas 

Network-Wide Role

Comprehensive Care Model owner and promoter, including:

• Contract owner of the relationship with WA Health and its divisions
• Promoter of comprehensive care model to health services in other jurisdictions, as required
• Works with Marketing to ensure up-to-date presentations and promotions materials for the comprehensive care model (WA model)

Act as a key member of the FKC team:

• Maintain and build your own knowledge by participating in educational opportunities, reading professional publications and maintaining professional networks
• Demonstrate a commitment to professional development through membership of professional organisations / associations, including relevant participation in special interest groups.

• Promote a team culture by assisting other team members during periods of high workloads, leave or absence so that overall objectives can be met 
• Attend staff meetings and participate in company events 
• Undertake other tasks as required