Unit Head for Business Operations

UNIT HEAD FOR BUSINESS OPERATIONS

OVERALL PURPOSE OF JOB:

The Unit Head is responsible for the day-to-day operations of the clinic in the areas of patient management, inventory monitoring, cash and billing review/monitoring, clinic fixed assets custodianship, records management, clinic cost center profitability, and compliance with regulatory agencies (e.g. Department of Health), FMC compliance and internal control policies; doing so is anchored on the goal of delivering the clinic’s revenue and treatment budgets, while always ensuring customer satisfaction through the delivery of excellent customer service, all within the bounds of Company policies, rules, regulations and ethical standards.

DUTIES AND RESPONSIBILITIES:

FINANCIAL

1. Supports the Operations Manager in achieving the clinic’s goals and objectives through operational excellence in clinic operation and patient care management.

2. Strictly observes itemized protocol per treatment, and regularly disseminates these to the all personnel assigned in the clinic.

STAKEHOLDER MANAGEMENT

1. Orients new patients on all aspects pertaining to the operation of the dialysis clinic, the means (e.g. PhilHealth, PCSO) for securing financial support, as well as other policies and procedures that have to be observed pertinent to dialysis treatment.

2. Documents work standards and processes, and implements policies intended to optimize clinic resources without compromising patient care and expectations; assists in managing the NephroWeb data in order that all pertinent clinical and clientele information are kept updated.

RISK MANAGEMENT

1. Reviews untoward events relating to patients and staff and implements corrective actions as needed;

2. Oversees and reinforces compliance with all applicable global and local regulations

REGULATORY

1. Collaborates with stakeholders in implementing the process for new units.

2. Collaborates with stakeholders to prepare the facilities for statutory local reviews

3. In conjunction with the local Medical Director, organizes meetings with the Nephrologist to discuss matters pertaining to clinical/medical regulations

4. Ensures that the clinic obeys regulations, complies with laws, follows policies and contractual obligations, meets eligibility requirements for licenses, permits and other prerequisites

5. Trains employees on requirements that must be met and assists with regulatory processes

6. Prepares documentary requirements for Legal and regulatory permits mandated by government agencies; monitors the progress of permits applied to ensure that these are secured accordingly

7. Monitors the validity of government permits to ensure that renewal applications are filed in a timely manner

QUALIFICATIONS:

1. Graduate of a Business-related course

2. With substantial management experience in a fast-paced environment such as diagnostic clinic, fast-food chain, restaurant, hotel and other similar industries.

3. With substantial hands on experience in people/team management, profit and loss, inventory management, forecasting, AR Management, compliance

4. Aligned with FMC’s global values: Collaborative, Proactive, Reliable and Excellent 

Fresenius Medical Care is the world’s leading provider of dialysis products and services. We care for people with chronic kidney failure, of whom around 3.4 million worldwide depend on dialysis treatment. Thanks to our decades of experience in dialysis, our innovative research and our value-based care approach, we can help them to enjoy the very best quality of life.

We are a People-Centric organization, capitalizing on our harmonized global values of being Collaborative, Proactive, Reliable, and Excellent.

Our compensation strategy approach follows our Total Rewards Philosophy of driving and differentiating performance to attract, retain, and engage talents. We provide competitive pay, reward and benefits programs, and learning and development opportunities. 

Pay
• Offers Competitive Base Pay with premium on experience and competency

Reward Programs
• Individual and Team Recognition Programs

Benefits
• 13th Month Pay
• With Mandatory SSS, Pag-ibig and Philhealth Benefits 
• Allowances
• Comprehensive HMO, Group Life, and Personal Accident Insurance Coverage
• Retirement Program
• Vacation and Sick Leave Credits
• Annual Physical Examination and Vaccination Program
• Flu, Pneumonia and Hepa B Vaccines

Learning and Development
• Career Development Opportunities

Talk to us to learn more!