(Senior) Director (m/f/d) - Global Business Process Owner (BPO) - Quotation to Cash
Main Responsibilities:
- Formulate a vision for the company’s customer service process and technology landscape as well as represent Global Commercial Operations in all other IT-Projects within the scope of Quotation to Cash
- Lead a global community of Customer Service teams, sharing best practices, aligning on standard business processes and technology deployment in order to harmonize all “End-to-End” processes for our global “Quotation to Cash” department
- Coordinate all Quotation-to-Cash processes in cooperation with different commercial business functions and management teams
- Design and drive customer service initiatives with focus on continuous improvement and automation of the processes of customer interfaces
- Design and implement harmonized and efficient SAP-landscape that meets the needs of our global commercial organization
- Ensure that all projects are rolled out according to the schedule and defined targets in the different countries
- Communicate the actions needed to implement the function’s strategy and business plan within the team and explain the relationship to the broader organization’s mission, vision and values
- Identify and support best practices and support process-related trainings
What we expect?
- Follow our working principles of high agility, quality and efficiency, based on our values: Collaborative, Proactive, Reliable and Excellent!
- A strong strategic mindset with the ability to develop policies, guidelines and standard processes but also to create and communicate the organizations vision for the future
- Extensive experience in driving change management processes and being the PMO for global projects
- Cultivate Innovation: Create new and better ways for the organization to be successful
- Excellent SAP experience in models Sales Distribution, Material Management, Logistic and others are required
- Bachelor’s degree in business economics with a focus on foreign trade, controlling, organization, IT, finance or equivalent education
- Language skills: English fluent (presenting, writing, reading); other languages besides German are an asset
Our offer to you:
There is a lot for you to discover at Fresenius, because we have a lot to offer. No matter in which field you are an expert (m/f/d) and how much experience you bring with you - for your professional future with meaning:
- The opportunity to work on a mobile basis
- Whether in front of or behind the scenes - you will help to make better and better medicine available to more and more people around the world
- Individual opportunities for self-determined career planning and professional development
- A corporate culture in which there is enough room for innovative thinking - to find the best, not the fastest, solution together
- A large number of committed people with a wide range of skills, talents and experience
- The benefits of a successful global corporation with the collegial culture of a medium-sized company
Career with a purpose
Inclusion and diversity
Stability
Learning and development
Local benefits
Work-life balance
At a glance
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We care about sharing information and experiences as this helps us learn from our mistakes and each other. We tackle challenges together by reaching out to colleagues both near and far. We communicate openly.
We challenge the status quo and show interest in what happens around us. We ask questions to clearly understand what needs to be done and take ownership of the results.
We live up to our own expectations, show respect and lead by example. We act with integrity and in line with our standards every day.
We make things better today than they were yesterday. We pitch ideas on how to improve and innovate.
What we stand for
Empowering people. Advancing care. Inspiring with our purpose and values.
Everything we do here is about making people’s lives better, simpler and longer. Our teams work cross-functionally to reproduce the complex function of kidneys with treatments that meet high quality standards, improve clinical outcomes, and are sustainable and compliant. Internally, we promote diversity and inclusion as key elements of a positive, supportive work environment. Our values support our mission to develop high quality products and services, to have a positive impact on the health and wellbeing of patients, and to lead Fresenius Medical Care towards a successful, sustainable future.
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