O2C Collections Supervisor

Brief Description

Responsible for the delivery of work of a certain cluster or sub-team under the Order to Cash (O2C) function within the established policy and agreed service level. The cluster or sub-team can be a group of countries/entities &/or sub- processes under O2C. The Supervisor will be working under the direction of the O2C Manager.

Tasks

• - Oversee and review O2C accounting functions such as but not limited to transactional accounting, cash application process, bank reconciliation and reporting.
• - Supervises the day-to-day work of the assigned cluster/sub-team. Ensures quality completion of all deliverables as per agreed service levels.
• - Provide support in O2C operations (including review & approval) particularly for more complex transactions or as back up, or during handover/stabilization of newly migrated entities.
• - Proactive involvement in determining improvement areas and work with Tower Lead to provide the necessary supervision/leadership to assigned projects/initiatives which may include: migration, continuous process improvement & other quality initiatives.
• - Ensure that assigned projects/initiatives are completed on time with quality results.
• - Identify, rectify, follow up and resolve issues and define action plans to address root cause.
•  - Act as first point of escalation on issues of assigned cluster/sub-team. Lead the issue resolution process and escalate to Tower Lead as needed. Ensure timely and quality resolution of issues.
• - Lead the timely reporting and review of KPIs for the assigned cluster/sub-team. Lead in identifying & addressing identified gaps versus KPI targets.
• - Develop a high-performing team. Provide the necessary guidance, support, coaching and training to team members.
• - Contribute (as member of the leadership team) in the overall management and development of the O2C Tower, including the successful achievement of its goals and objectives.

Qualifications and Requirements

• - Graduate of  Finance or Business related bachelor's degree.
• - More than 5years of professional experience especially in the field of order to cash processes.
• -  Detail Oriented with strong analytical and communication skills
• - Must be knowledeable in MS Office and SAP
• - Strong leadership skills; Preferably with experience in a Supervisory role.
• Technical Skills
• Intermmediate MS Office (Pivot, VLookup, CountIFs, etc.)
• SAP User (1-2yrs)

Critical Skills

1. Planning, Prioritizing, & Goal Setting - Able to prepare for emerging customer needs; manage multiple projects; determine project urgency in a meaningful and practical way; use goals to guide actions and create detailed action plans; organize and schedule people and tasks.
2. Decision Making & Problem Solving - Able to take action in solving problems while exhibiting judgment and a realistic understanding of issues; able to use reason, even when dealing with emotional topics; review facts and weigh options.
3. Flexibility - Able to remain open-minded and change opinions on the basis of new information; perform a wide variety of tasks and change focus quickly as demands change; manage transitions effectively from task to task; adapt to varying customer needs.
4. Relationship Management - Able to develop rapport with others and recognize their concerns and feelings; build and maintain long-term associations based on trust; help others.
5. Resource Management - Able to control one’s own time and time of direct reports; prepare budgets and spend money wisely; ensure that people have needed equipment; identify and fulfill staffing needs.