Senior User Experience Manager (m/f/d) New Digital Medial - limited for two years

Your assignments:

Driving clinical application collaboration

• Serves as a “customer relationship manager” point of contact with external partners (e.g. hospitals, ICUs, HCP) to monitor emerging trends in clinical practice; communicates that information to project teams in a form that is concise and understandable for technically oriented non-clinical staff
• Establish a peer-to-peer relationship with users in KOL clinics/ICUs and runs “co-creation user panels” and “nursing advisory boards”
• Provides clinical application guidance to internal teams CCI & venture teams

Enabling new technologies and digital media for Critical Care

• User Research activities in regards of new technologies
• Stakeholder Management and generating outputs and content e.g. AR training applications for CC systems
• Support for the Training Center Application in regards of video production if required

UX research on a global level

• Technically proficient subject matter expert on Critical Care (CC) clinical applications and workflow.
• Responsible for keeping current on new developments in CC.
• Serves as a generalist providing support regarding clinical use and workflow considerations across projects
• Identifies unmet clinical needs and works to identify and guide potential technical solutions and collaborations e.g. by context and workflow analysis
• Define and develop KPIs to measure customer satisfaction and user experience in combination with our systems and services.

Driving competitor research and classification

• Assess the Human Centered Design Quality in regards of: User Experience, Usability incl. Accessibility (red/green weakness, visual impairment (age-related) of own and competitor devices
• Advisor for Clinical & Workflow Benchmarking of competitors and internal products.
• Comparison of existing products and competitors in regards of user goals and tasks, efficiency, UX Topics, user expectation, future trends

General

• Applies persuasion to change the thinking of and/or gain acceptance from others in sensitive situations while maintaining an effective working relationship
• Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Networks with senior internal and external personnel in own area of expertise
• Mentor team members as needed with therapy and clinical applications/interactions

Your profile:

• University degree in the field of science, engineering, or alternatively dual vocational training in the technical or nursing field followed by several years of experience of professional experience
• Several years of clinical ICU experience
• Several 5 years of medical device industry
• Profound medical/clinical Knowledge
• Basics in Requirement Engineering knowledge, Usability Engineering Management and Process Analysis
• Internationally recognized as a subject matter leader within the industry and the scientific community, maybe also leading the functional agenda
• Ability to mine scientific literature and databases
• In-depth project management understanding and the ability to choose useful methods for application in his working environment
• Ability to identify and manage relevant stakeholders
• Took part and gained experience in managing some complex projects
• Willingness to travel locally and globally
• Fluent in English