Field Service Engineer II

This position is located in Indiana.

PURPOSE AND SCOPE

The incumbent will assist engineers and customers in the area of Engineering, Equipment and Quality to test and improve the reliability of NxStage's products.  This may include the basic repair and handling of NxStage product systems along with inspection, testing and evaluation of product conformance.

PRINCIPAL DUTIES AND RESPONSIBILITIES

Equipment

• Perform at the highest degree of skill, operations such as cleaning, packing and material handling
• Act as system expert on NxStage product systems
• Travel to customer sites for installations, training and repair with little or no notice
• Expert ability in testing, calibration, preventative maintenance and simple troubleshooting
• Work under limited supervision
• Ability and willingness to engage in complex service activities and projects, create service documentation, provide training and may be assigned to functional supervision on a limited basis

Engineering

• Perform reliability testing on various NxStage products, record data and summarize results
• Execute validation protocols, perform functional testing under the direction of an Engineer and document results
• Collaborate in the production of NxStage products and/or equipment as required
• Participate in continuous improvement activities including fixture development and process improvement
• Assess customer returned product to determine failure modes and identify root causes

Quality

• Participate in the investigation of manufacturing problems and product complaints
• Lead in the review of Device History Records for the purpose of product release
• Assist in Document Control
• Calibration and quality system performance tracking
• Database maintenance
• Assist in inspections and testing of product components to ensure compliance to specifications and applicable standards as assigned

Software Quality

• Performs audits and tests of software products in accordance with software test plans and procedures
• Debugs and characterizes defects, providing detailed configuration and descriptions for passing and failing tests for defect reports
• Maintains documentation of testing and reports results
• Identifies actual or potential problems in test procedures or company products
• Assists product development and quality engineers in the diagnosis and replication of product failures
• Maintains software library and offsite storage of software
• Manages equipment used by the software quality team
• May be required to administer or maintain some software programs used by the team.
• Additional responsibilities may include focus on one or more departments or locations.  See applicable addendum for department or location specific functions.

PHYSICAL DEMANDS AND WORKING CONDITIONS

• The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Significant travel upwards of 90%

EDUCATION

• An associate's or technical degree is preferred

EXPERIENCE AND REQUIRED SKILLS

• 3+ years experience
• Exceptional troubleshooting ability
• Exceptional customer relation skills
• Demonstrated ability to manage projects and meet required timelines
• Good organizational and follow-up skills
• Ability to interface with multiple groups in the organization to resolve service issues
• Overall positive and optimistic attitude
• Must possess the ability to use various common hand and power assisted assembly tools.
• Strong Computer skills
• Ability to lift heavy objects and work in areas not necessarily optimized for service activity