Field Service Engineer

1. Customers feel supported and confident with FMC products

• Demonstrate a high level of understanding, knowledge and skills in the entire Fresenius Medical Care portfolio
• Demonstrate basic knowledge of renal disease and how FMC products benefit patients
• Provide technical resources (brochures, manuals etc) - Identify technical learning needs of customers (e.g. biomeds) and patients in consultation with appropriate personnel in order to support individual learning plans.

2. Customers receive technical expertise as a value-add resource

• Provide expert technical knowledge and instruction to personnel regarding equipment operation and maintenance
• Provide technical support in person or via telephone to new and existing accounts. Support patients directly if/as required
• Assist in-house biomedical technicians if/ as required and recommend further FMC training as appropriate

3. Carry out technical duties

• Maintain and repair FMC equipment in accordance with the customer contract and the FMC training manual
• Carry out proactive maintenance of all equipment as per the established servicing plan. Carry out fault finding and repair/replace equipment if/as required in order to maintain equipment in optimal performance condition.
• Inventory levels and fleet are maintained - Resolve any unexpected technical difficulties and other problems that may arise at any time.
• Communicate all maintenance and repair actions for information to customer management as required.
• Complete the necessary paperwork for the completion of work and receive customer sign-off after their inspection
• Promptly report all accidents, injuries and unsafe working conditions or practices

4. Support the achievement of business results and growth in patient numbers

• Identify customer resource needs (e.g. new products, technical support or clinical training) and provide appropriate support through liaison with the technical, sales and marketing teams
• Build and maintain positive/ value-add working customer relationships - Maintain and develop existing and new customers through planned individual account support. This may involve working with other FMC teams or discussing future targets with the regional business manager.
• Monitor and report on competitor activities and provide relevant information to management

5. Individual work is performed in support of the local team and wider company

• Update own technical knowledge by participating in educational opportunities; reading professional publications; maintaining professional networks
• Demonstrate a commitment to professional development through membership of professional organisations/associations, including relevant participation in special interest groups.
• Promote a team culture by assisting others during periods of high workloads, leave or absence so that overall objectives can be met - Provide input and support to technical programs as required
• Where appropriate, become involved in FMC activities including attendance at staff meetings and involvement in company events
• Undertake other tasks as required

• Good time management skills, able to work independently and prioritise own work schedule

• Self motivated with sound analytical skills and problem solving skills

• Excellent customer service and relationship building skills

• Good communication skills, both written and verbal

• High attention to detail, concern for quality and safety

• This role may require working with patients in their homes

• Must have and maintain a current Drivers License

• Multi-skilled an advantage. (Plumbing, Potable Water Systems, Mechanical, Electrical)

• Ability to provide an out of hours service to hospital wards and/or patients

• You may be required to attend meetings or conferences interstate from time to time which may be inclusive of week end