Business Operations Analyst

SUMMARY:  

Conducts statistical analysis on sales data and information to ensure optimal sales execution and attainment of growth objectives. Develops territorial sales quotas in accordance with the profit plan. Instructs sales marketing managers field area managers and support staff in accessing sales and marketing information.

PURPOSE AND SCOPE:  

Compiles and distributes sales reports used to support strategic sales and marketing decisions.   Assists management by designing and running key ad hoc sales queries and reports.  Prepares and performs quality assurance on monthly and quarterly presentation slides.  Assists others in the area of SAP Business Warehouse relating to query/report design. Responsible for IT training for other Sales and Marketing users.   

PRINCIPAL DUTIES AND RESPONSIBILITIES: 

• Developing professional expertise; applies company policies and procedures to compile consolidated sales targets and analyze daily sales to ensure that all product and pharma calculations of sales and volume are consistent with set targets for senior management review. 

• Leads and oversees the development of requested reporting as business needs change with sales realignments, market share, and customer targets. Conducts periodic end-user surveys for product enhancement needs. 

• Assists in the coordination of the consolidation of all sales financial budgets and forecast process, distribution of sales commissions for the core products, and other annual reporting requirements to FMCAG. 

• Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Networks with senior internal and external personnel in own area of expertise.    

• Compiles daily sales and perform trend review of daily sales and volume for reasonableness by extracting and running macros for the calculation of sales and volume for all product lines. 

• Runs and compiles all weekly and monthly SAP reports to support core products. 

• Coordinates the configuration, development, training, and maintenance across all the sales and marketing organizations and shared services.  Interfaces with all levels of users in these organizations to assist in defining and implementing the business process requirements. 

• Work closely to support project members and various project teams. 

• Break down problems into smaller components, understands underlying issues can simplify and process complex issues, and understands the difference between critical details and unimportant facts. 

• Perform all job functions consistent with Fresenius policies, procedures and core values.  

• Other duties as assigned. 

CUSTOMER SERVICE:

• Responsible for driving the FMCNA culture through values and customer service standards.
• Accountable for outstanding customer service to all external and internal customers.
• Develops and maintains effective relationships through effective and timely communication.
• Takes initiative and action to respond, resolve and follow up regarding customer service issues with all customers in a timely manner.
• Additional responsibilities may include focus on one or more departments or locations.  See applicable addendum for department or location specific functions.

PHYSICAL DEMANDS AND WORKING CONDITIONS:

• The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Requires travel between 10% and 15%. 

EDUCATION:

• Bachelor's Degree required in a business, strategy, or finance related discipline.

EXPERIENCE AND REQUIRED SKILLS:       

• 3-5 years' related experience in financial or business analysis, preferably in the healthcare field.
• Strong business system skills - familiarity with SAP, Salesforce, Power BI, Anaplan.
• Proficient in establishing working relationships with all levels of management and financial executives, project team members, super-users and end-users - and their various steering committees.
• Ability to analyze and provide qualitative insight for business recommend/solutions.
• Excellent written and verbal communication skills.
• Strong analytical skills.
• Excellent presentation and training skills.
• Ability to work cross-functionally in a matrix management environment.
• Advanced PC skills with MS Office Products (Word, Excel, PowerPoint and Project Management).
• Must be able to facilitate meetings to resolve issues/problems with a win/win result.

• Candidate must reside in/surrounding areas of Atlanta, Raleigh, Charlotte, New York City, Boston, Washington DC or Philadelphia.
• Finance background highly preferred.
• Healthcare industry experience highly preferred.