Learning Program Specialist

PURPOSE AND SCOPE:

Provide coordination and oversight of leadership development learning programs delivered by assigned department. Plan, schedule, communicate, moderate and report on the delivery of leadership programs.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

·         Coordinates the creation of the annual calendar of leadership development programs, including analyzing learning needs, creating the calendar and communicating the calendar using intranet, email and the Learning Management System (LMS).

·         Works with the team to oversee the learner registration process, including cancellations and charge back sub-processes. Makes recommendations regarding program delivery in accordance with schedule, including cancellation recommendations.

·         Acts as a point of contact for leadership programs.

·         Prepares for training program delivery. Assists with developing and organizing agendas, including scheduling instructors as needed. Oversees classroom set up, audio visual equipment and learner material production.

·         Moderates programs, such as opening remarks, conveying objectives, and program agenda. Introduces instructors. Manages the learning environment by introducing instructors, managing learner perceptions / needs and creating a positive learning climate. Encourages participation and build learner motivation.

·         Ensures learning outcomes of each module through observation of instructors and adherence to program lesson plans. Assists instructors during the execution of the training programs as necessary. Provides constructive feedback to instructors and management team.

·         May coordinate vendor delivered programs.

·         Oversees and troubleshoots issues associated with booking conference room space, room layout, food and beverage, supplies and audiovisual equipment and travel arrangements.

·         Commits to continuous improvement, offering suggestions to improve operational efficiencies. Develops or updates processes, business systems, or changes in procedures or services.

·         Assists with budget creation and monitoring program expenditures against budgets; recommends changes as required.

·         Oversees tracking of attendance and provides reporting on attendance and trends. Maintains accurate records and evaluates reports to determine the effectiveness and performance of leadership programs and projects.

·         Anticipates project needs, discerns work priorities and meets deadlines with little supervision.

·         May provide assistance to others with general tasks that require a better understanding of functions, as directed by immediate supervisor.

·         May refer to senior level staff for assistance with higher level problems that may arise.

·         Escalates issues to supervisor/manager for resolution, as deemed necessary.

·         Performs other related duties as assigned.

PHYSICAL DEMANDS AND WORKING CONDITIONS:

·         The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SUPERVISION:

·         None

EDUCATION AND REQUIRED CREDENTIALS:

·         Bachelor’s Degree or an equivalent combination of education and experience

EXPERIENCE AND SKILLS:          

·         6 – 8 years’ related experience or an equivalent combination of education and experience

·         2 – 5 years’ related experience; or an advanced degree without experience; or equivalent directly related work experience.

·         Bilingual a plus.

·         Strong background within education, training or organization development required.

·         Experience working with Learning Management Systems (LMS).

·         Previous experience presenting within a corporate environment.

·         Self-starter: works well individually. Requires little direction or supervision.

·         Committed to continuous improvement, offering suggestions to improve operational efficiencies.

·         Contributes positively to group goals by interacting with other team members in a proactive and cooperative manner. Encourages and supports other team members.

·         Excellent interpersonal skills both in person and on the telephone.

·         Excellent oral and written communication skills with considerable tact and diplomacy.

·         Ability to effectively work with all levels of the organization, including senior management and medical directors.

·         Keeps composure in stressful situations.

·         Proficient in Microsoft Office applications, email and web searches.

·         Familiarity with adult learning theory.