Unit Head for Business operations
UNIT HEAD FOR BUSINESS OPERATIONS
OVERALL PURPOSE OF JOB:
The Unit Head is responsible for the day-to-day operations of the clinic in the areas of patient management, inventory monitoring, cash and billing review/monitoring, clinic fixed assets custodianship, records management, clinic cost center profitability, and compliance with regulatory agencies (e.g. Department of Health), FMC compliance and internal control policies; doing so is anchored on the goal of delivering the clinic’s revenue and treatment budgets, while always ensuring customer satisfaction through the delivery of excellent customer service, all within the bounds of Company policies, rules, regulations and ethical standards.
DUTIES AND RESPONSIBILITIES:
FINANCIAL
1. Supports the Operations Manager in achieving the clinic’s goals and objectives through operational excellence in clinic operation and patient care management.
2. Strictly observes itemized protocol per treatment, and regularly disseminates these to the all personnel assigned in the clinic.
STAKEHOLDER MANAGEMENT
1. Orients new patients on all aspects pertaining to the operation of the dialysis clinic, the means (e.g. PhilHealth, PCSO) for securing financial support, as well as other policies and procedures that have to be observed pertinent to dialysis treatment.
2. Documents work standards and processes, and implements policies intended to optimize clinic resources without compromising patient care and expectations; assists in managing the NephroWeb data in order that all pertinent clinical and clientele information are kept updated.
RISK MANAGEMENT
1. Reviews untoward events relating to patients and staff and implements corrective actions as needed;
2. Oversees and reinforces compliance with all applicable global and local regulations
REGULATORY
1. Collaborates with stakeholders in implementing the process for new units.
2. Collaborates with stakeholders to prepare the facilities for statutory local reviews
3. In conjunction with the local Medical Director, organizes meetings with the Nephrologist to discuss matters pertaining to clinical/medical regulations
4. Ensures that the clinic obeys regulations, complies with laws, follows policies and contractual obligations, meets eligibility requirements for licenses, permits and other prerequisites
5. Trains employees on requirements that must be met and assists with regulatory processes
6. Prepares documentary requirements for Legal and regulatory permits mandated by government agencies; monitors the progress of permits applied to ensure that these are secured accordingly
7. Monitors the validity of government permits to ensure that renewal applications are filed in a timely manner
QUALIFICATIONS:
1. Graduate of a Business-related course
2. With substantial management experience in a fast-paced environment such as diagnostic clinic, fast-food chain, restaurant, hotel and other similar industries.
3. With substantial hands on experience in people/team management, profit and loss, inventory management, forecasting, AR Management, compliance
4. Aligned with FMC’s global values: Collaborative, Proactive, Reliable and Excellent
Fresenius Medical Care is the world’s leading provider of dialysis products and services. We care for people with chronic kidney failure, of whom around 3.4 million worldwide depend on dialysis treatment. Thanks to our decades of experience in dialysis, our innovative research and our value-based care approach, we can help them to enjoy the very best quality of life.
We are a People-Centric organization, capitalizing on our harmonized global values of being Collaborative, Proactive, Reliable, and Excellent. Our compensation strategy approach follows our Total Rewards Philosophy of driving and differentiating performance to attract, retain, and engage talents. We provide competitive pay, reward and benefits programs, and learning and development opportunities.
Pay
Offers Competitive Base Pay with premium on experience and competency
Reward Programs
Individual and Team Recognition Programs
Benefits
13th Month Pay
With Mandatory SSS, Pag-ibig and Philhealth Benefits
Free Clinic Uniform
Allowances
Comprehensive HMO, Group Life, and Personal Accident Insurance Coverage Retirement Program
Vacation and Sick Leave Credits
Annual Physical Examination and Vaccination Program
Flu, Pneumonia and Hepa B Vaccines
Learning and Development
Career Development Opportunities
Talk to us to learn more!
Career with a purpose
Inclusion and diversity
Stability
Learning and development
Local benefits
Work-life balance
At a glance
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We care about sharing information and experiences as this helps us learn from our mistakes and each other. We tackle challenges together by reaching out to colleagues both near and far. We communicate openly.
We challenge the status quo and show interest in what happens around us. We ask questions to clearly understand what needs to be done and take ownership of the results.
We live up to our own expectations, show respect and lead by example. We act with integrity and in line with our standards every day.
We make things better today than they were yesterday. We pitch ideas on how to improve and innovate.
What we stand for
Empowering people. Advancing care. Inspiring with our purpose and values.
Everything we do here is about making people’s lives better, simpler and longer. Our teams work cross-functionally to reproduce the complex function of kidneys with treatments that meet high quality standards, improve clinical outcomes, and are sustainable and compliant. Internally, we promote diversity and inclusion as key elements of a positive, supportive work environment. Our values support our mission to develop high quality products and services, to have a positive impact on the health and wellbeing of patients, and to lead Fresenius Medical Care towards a successful, sustainable future.