Senior Operational Excellence Manager- OTC

Fresenius Medical Care core values:

Fresenius Medical Care is a people business. Our success depends on having the best and brightest employees, and helping them attain their personal and professional goals while delivering excellence in patient care and business results. Our employees embody our culture which is based on six core values supporting our promise to improve the quality of life of every patient every day. These core values are: Patients and Partners First, Honesty and Integrity, Quality and Compliance, Collaboration, No-Limits Mindset and Results Oriented.

Your responsibilities:

• Accountable for the management of the OTC services in accordance with the terms and conditions set forth in the management service agreement (MSA)/ service level agreement (SLA)

• Engages, collaborates, and creates partnership with the other organizations across geographical location and global stakeholders to provide transparency of the results of operations, address issues, and provide value-added services, to exceed expectations on the service delivery of the OTC team

• Manages the order to cash processes – specifically in the areas of Credit Management & Collections

• Oversee the negotiation and course of action taken for critical overdue accounts

• Support design and implementation of processes to improve cash flow and reduce receivables

• Help develop/review policies regarding the investigation of customers, extension of credit lines, and collections

• Manages monthly closing activities and ensures accuracy of reporting

• Handles issue resolution and escalations from the team members and global stakeholders

• Ensures effective knowledge transfer of activities from the retained organization and the Standard Operating Procedures (SOP) are updated

• Support the roll-out of IT tools and enablers of the OTC processes

• Ensures that the team is compliant with the company’s policies and procedures, internal control framework, and SOX, if applicable

• Continuously look for process improvements that would increase efficiency and effectiveness, deliver sustainable KPIs and SLAs results, and improve quality and internal control of the OTC processes in coordination with the Process Excellence and Quality team

• Manages the goal setting and performance appraisal of the team and ensures that its members are equipped with proper skills to function effectively and efficiently

• Propose Succession Plans for all manager/supervisor functions in the order to cash tower

• Drive process standardization, harmonization, and simplification within the team, the retained organization, and the region, thereby reducing costs through economies of scale, and increasing quality through repeatability

• Prepares, recommends, and monitors operating and personnel budgets of the team

• Provide leadership, coaching and development plans for all direct reports to maintain an engaged and productive workforce; partnering with Human Resources on employee matters.

•  Develop strategies achieve set goals

• Support the leadership team in developing strategic goals                         

Our requirements:

• 10 years or more of working experience in finance and accounting, with solid end-to-end experience of 5 years working in OTC in a shared services center of a multi-national company

• At least 3 years in a managerial role focused on the OTC credit & Collections function

• Experience in building the team, transition of Credit & collection activities from offshore locations to GBS

• Excellent Interpersonal skills, stakeholder management

• Working knowledge in SAP or any ERP system

• Fluency in the English language

• Can work within flexible working hours       

Our offer:

• Private medical care in LuxMed,

• PZU life Insurance,

• Unlimited international travel Insurance,

• Benefits System platform (multisport card, cinema tickets, online shopping etc.)

• Language courses reimbursement,

• Work abroad possibility (up to 30 days / year)

• Recommendation programme

• Life milestone bonus

• Holiday allowance

• Childcare refund

• Occasional gifts