OTC Supervisor

The Order to Cash Collections Supervisor is a leadership role within the team, responsible for overseeing and guiding the collections activities for a designated portfolio of accounts receivable. The role involves supervising a team of collections specialists, ensuring timely and effective collections, and collaborating with cross-functional teams to optimize cash flow and customer relationships. The Order to Cash Collections Supervisor plays a crucial part in maintaining the financial health of the organization through efficient receivables management.

Key Responsibilities:

Team Leadership:

• Provide leadership and guidance to a team of collections specialists, ensuring that collections activities are carried out effectively and in alignment with company policies and objectives.

• Motivate, coach, and develop team members to achieve performance targets, professional growth, and operational excellence.

Collections Management:

• Oversee the collections process, monitor aged receivables, and implement strategies to ensure timely and successful resolution of outstanding invoices.

• Review and analyze collection efforts, identifying trends, challenges, and opportunities for process improvement.

• Approve and coordinate collection strategies, negotiations, and escalation procedures as required.

Customer Engagement:

• Collaborate with Sales, Customer Service, and other relevant departments to address customer inquiries, disputes, and concerns related to invoicing and collections.

• Cultivate and maintain positive relationships with key customers, ensuring open communication and effective dispute resolution.

Reporting and Analysis:

• Prepare and present regular reports on collections activities, aging reports, and key performance indicators to senior management.

• Analyze data to provide insights into collections trends, customer behaviors, and areas for improvement.

Process Enhancement:

• Lead and contribute to continuous improvement initiatives to streamline and optimize order-to-cash processes, enhancing collections efficiency and effectiveness.

• Implement best practices and develop strategies to enhance collections outcomes.

Training and Development:

• Identify training needs within the collections team and coordinate training programs to enhance skills, knowledge, and overall performance.

• Provide ongoing support and mentorship to team members.

Compliance and Documentation:

• Ensure compliance with internal policies, financial regulations, and legal requirements related to collections and data management.

• Maintain accurate and up-to-date records of collection activities, communications, and payment agreements.

Qualifications and Skills:

• Bachelor's degree in finance, accounting, business administration, or related field.

• 3-5 years of progressive experience in collections, credit management, or related financial roles, with 3-5 years in a supervisory capacity.

• Strong understanding of order-to-cash processes, collections strategies, and credit risk assessment.

• Strong stakeholder management experience

• Excellent leadership, communication, and interpersonal skills.

• Proficiency in financial analysis, reporting, and data interpretation.

• Knowledge of compliance regulations and a commitment to upholding them.

• Experience with financial systems and software applications.

• Detail-oriented with strong organizational and time management skills.

• Proven problem-solving abilities and a proactive approach to issue resolution.

• Collaborative team player with the ability to work effectively across departments.

Benefits:

• Competitive salary and performance-based incentives.

• Comprehensive health and wellness benefits package.

• Opportunities for professional growth and development.

• Dynamic and collaborative work environment.