Clinical and Patient Services

Virtual Clinical Educator

Address: Remote

Job ID: R0216015

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As a Clinic Manager at Fresenius Medical Care, you’ll manage the daily operations of our outpatient centers. More importantly, you’ll be the key driver in carrying out our mission: To deliver superior care that improves the quality of life of every patient, every day, setting the standard by which others in the health care industry are judged. This is accomplished by hiring, developing and inspiring a multi-disciplinary team, collaborating with physicians, tracking and delivering superior patient outcomes and monitoring regulatory and safety requirements. Strong management skills are required and prior direct patient care experience is needed for occasions when the team needs a helping hand.

A female nurse examining her patient

Patient Care Technicians (PCTs) at Fresenius Medical Care support and collaborate with RNs to provide dialysis treatment to several patients at a time while maintaining the functionality of the clinic. This involves prepping and testing equipment, reviewing treatment sheets, and opening the clinic at 4am for first shift. PCTs have a combination of technical skills and genuine passion needed to develop deep relationships with patients and improve their quality of life. Qualified candidates have prior customer service, healthcare and direct patient care experience, and will have the opportunity to learn the discipline of dialysis.

A female nurse examining her patient

Fresenius Medical Care nurses are on the front line of patient care, improving the quality of life of every patient, every day. That means providing dialysis care to 10-12 patients at any given time, and collaborating with our multi-disciplinary team to deliver a unique care plan to each one of them. This role is all about relationships and the bond you’ll create with patients and their families. Prior dialysis nursing experience is helpful, but many successful candidates come from a background in ICU, PCU and/or surgery.

A female nurse examining her patient

Inpatient RNs at Fresenius Medical Care perform dialysis treatments on an acute patient population in a hospital setting, including ICU, ER, Rehab, and Med/Surg units. What makes this role truly unique is the level of autonomy you’ll enjoy. Inpatient nurses are specifically accountable for administering and assessing each patient’s treatment plan. And because dialysis is a critical treatment for many hospital procedures and health conditions, you’ll have the opportunity to work with a wide variety of patients. Ideal candidates possess leadership skills and independence needed to make quick decisions in a fast-paced environment. Must be capable of educating patients and providing exceptional customer service to our partners. Six months to one year of dialysis experience or some form of critical care nursing experience are also required.

A female nurse examining her patient

Job Description

This is a Remote position located Lubbock, TX.

PURPOSE AND SCOPE

The Virtual Clinical Educator has a key role to play as part of the Sales and Marketing organization. The right candidate will be responsible for maintaining and improving customer education, with a focus on the development of class curriculums, execution of virtual classes and constant improvement of content to better suit the learning needs of our partners. This individual will need an understanding of our products, computer programs used for our virtual platform, presentation skills and adult education principles.

PRINCIPAL DUTIES AND RESPONSIBILITIES

Customer Training:

· Understand and be proficient using Teams, Word, Excel, “OBS”, SalesForce, and other audio and visual technology related to virtual meetings

· Effectively train and motivate our partners to be successful trainers

· Effectively train nursing staff on product use and practical applications

· Create virtual curriculums to address educational needs

· Implement and execute virtual education sessions as necessary (basic, advanced) for our partners.

· Maintain product competency through keeping up-to-date on product and procedural changes.

· Other duties as assigned.

PHYSICAL DEMANDS AND WORKING CONDITIONS

· The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Must be able to physically cover and execute virtual classes attend team meetings and occasionally travel to in-person meetings or events.

· Lifting requirements of up to 75 lbs. necessary to move some equipment in preparation for virtual classes

SUPERVISION

· Virtual Clinical Director


EDUCATION
· PCT, CCHT, or above preferred. Previous product experience required.

EXPERIENCE AND REQUIRED SKILLS

· 5+ years of experience in education and/or in the dialysis industry

· Very strong interpersonal skills.

· Self-starter, energetic, with an infectious, positive, can-do attitude.

If your location allows for pay/benefit transparency, please click the link below to request further information on this position. Pay Transparency Request Form

EOE, disability/veterans

Success Profile

What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.

Success profile proportion

Success Profile

What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.

Success profile proportion

Success Profile

What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.

Success profile proportion

Success Profile

What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.

Success profile proportion
“I successfully completed the RN program and went on to hold the position of Staff RN, Charge Nurse, and finally Clinical Manager.”
Rosalyn,
Clinical Manager
“Every day I walk in I am changing lives for the better and working to inspire my patients.”
Andrew,
Patient Care Technician
“I am a member of an outstanding team that helps patients gain more control, achieve tangible goals, and live better lives.”
Tony,
Outpatient Services RN
“My goal is to make sure that our patients keep their mobility and quality of life. This goal is really personal for me. My own father always had really bad vasculature in his leg and never had access to the kind of care we offer — eventually he lost blood flow and mobility. Knowing what he went through makes me even more committed to our mission.”
Warren J.
Azura Regional Vice President

We've got your back.

We fully believe that dedication and passion should be recognized and rewarded. That’s why we offer a competitive compensation and benefits package to all of our employees. Our benefits provide the flexibility, choice and support you need to be at your best as you play a vital part in helping patients live longer, better and healthier lives.

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