Unit Head for Business Operations

DUTIES AND RESPONSIBILITIES:

FINANCIAL

Supports the Operations Manager in achieving the clinic’s goals and objectives through operational excellence in clinic operation and patient care management.

Strictly observes itemized protocol per treatment, and regularly disseminates these to the all personnel assigned in the clinic.

Initiates cost-saving interventions in assigned clinic, in the areas of utilities (electricity and water) consumption and waste segregation (e.g. bloodlines from normal waste), and regularly contains all related expenses on account of predetermined budget levels.

Ensures the achievement of predetermined machine utilization rates, as well as the appropriate manpower scheduling and deployment scheme, in response to the clinic’s need for increased profitability and minimal losses.

Supports other organizational units (e.g. Supply Chain) efficient conduct of activities from inbound logistics to after-sales support, taking into consideration clinical resources and the overall financial impact to the Company

Reviews their profit-loss statements and develops & implements plans on account of the need to ensure top-line revenue and bottom-line cost efficiency.

Ensures compliance to agreed cash handling and billing processes and prompt, accurate report preparation and submission in accordance to iPace controls and compliance policies.

Ensures availability of funds at all times, in order to account for emergency purchases as well as other emergency situations.

Conducts monthly inventory counts and reconciliation to SAP balances as well as Fixed Assets count, timing of which will be communicated by Finance. Ensure discrepancies are immediately investigated and escalated to Finance and Supply Chain in case of material discrepancies that cannot be accounted for.

PATIENTS/CUSTOMERS

Orients new patients on all aspects pertaining to the operation of the dialysis clinic, the means (e.g. PhilHealth, PCSO) for securing financial support, as well as other policies and procedures that have to be observed pertinent to dialysis treatment.

Documents work standards and processes, and implements policies intended to optimize clinic resources without compromising patient care and expectations; assists in managing the NephroWeb data in order that all pertinent clinical and clientele information are kept updated.

Maintains external linkages with organizations (Nephrology Society, PSN, PhilHealth), as well as with special interest groups, in support of the Company’s industry-benchmarking efforts.

Empowers clinic personnel in making decisions affecting their (client) treatment, continually builds and sustains client’s confidence in the knowledge and skill set of the assigned nurse/s, and ensures clients’ sense of privacy and safety (while under nursing care) at all times

Attends to potential problems that may be encountered by the client, while being treated, and explores possible measures to avert such incidents; encourages all nurses to take the initiative to install a range of alternatives customized to unique client requirements.

Addresses clinic customer complaints and ensures immediate remedy to such, and also attends to concerns of patients involving issues that are private in nature

Continually introduces and administers a variety of interventions (diagnosis and medication, preventive and therapeutic interventions, effective nutrition, stress management) for clients, taking into consideration the crucial role of nurses in ensuring successful treatment.

Risk Management:

• Review of patient and staff untoward events

• Implement corrective actions as needed

• Overseeing compliance with all applicable local reporting guidelines

Regulatory:

• Cooperate with local staff in implement proper process for new units

• Cooperate with local staff to assure facilities are prepared for statutory local reviews

• In conjunction with local Medical Director, organize Nephrologist doctor / responsible meetings and prepare agenda item discussion handouts and presentation

• Clinic documentation control officer

JOB REQUIREMENTS

• Preferably a graduate of a Business-related course

• Preferably with substantial management experience in handling fast-paced businesses such as diagnostic clinics, fast-food chains,

• With substantial hands on experience in people/team management

• Aligned with FMC’s global values: collaborative, proactive, reliable and excellent