Business Support

Time & Attendance Specialist

Address: R Prof. Salazar de Sousa, Lote 12,, Lisboa, Lisboa 1750-233, Portugal

Job ID: R0206507

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As a Clinic Manager at Fresenius Medical Care, you’ll manage the daily operations of our outpatient centers. More importantly, you’ll be the key driver in carrying out our mission: To deliver superior care that improves the quality of life of every patient, every day, setting the standard by which others in the health care industry are judged. This is accomplished by hiring, developing and inspiring a multi-disciplinary team, collaborating with physicians, tracking and delivering superior patient outcomes and monitoring regulatory and safety requirements. Strong management skills are required and prior direct patient care experience is needed for occasions when the team needs a helping hand.

A female nurse examining her patient

Patient Care Technicians (PCTs) at Fresenius Medical Care support and collaborate with RNs to provide dialysis treatment to several patients at a time while maintaining the functionality of the clinic. This involves prepping and testing equipment, reviewing treatment sheets, and opening the clinic at 4am for first shift. PCTs have a combination of technical skills and genuine passion needed to develop deep relationships with patients and improve their quality of life. Qualified candidates have prior customer service, healthcare and direct patient care experience, and will have the opportunity to learn the discipline of dialysis.

A female nurse examining her patient

Fresenius Medical Care nurses are on the front line of patient care, improving the quality of life of every patient, every day. That means providing dialysis care to 10-12 patients at any given time, and collaborating with our multi-disciplinary team to deliver a unique care plan to each one of them. This role is all about relationships and the bond you’ll create with patients and their families. Prior dialysis nursing experience is helpful, but many successful candidates come from a background in ICU, PCU and/or surgery.

A female nurse examining her patient

Inpatient RNs at Fresenius Medical Care perform dialysis treatments on an acute patient population in a hospital setting, including ICU, ER, Rehab, and Med/Surg units. What makes this role truly unique is the level of autonomy you’ll enjoy. Inpatient nurses are specifically accountable for administering and assessing each patient’s treatment plan. And because dialysis is a critical treatment for many hospital procedures and health conditions, you’ll have the opportunity to work with a wide variety of patients. Ideal candidates possess leadership skills and independence needed to make quick decisions in a fast-paced environment. Must be capable of educating patients and providing exceptional customer service to our partners. Six months to one year of dialysis experience or some form of critical care nursing experience are also required.

A female nurse examining her patient

Job Description

Time & Attendance Analyst

The Time & Attendance Analyst will report to the Time & Attendance Manager to provide support in the administration, testing, training, and user support of the Time & Attendance system. The role will also support future efforts to rollout the system to other business segments and countries.  In addition, the responsibilities will include being the primary owner for supporting end-user issues and questions.

Responsibilities

  • Responsible for supporting the bug fixes and enhancements to the business configuration for WorkForce Time & Attendance solution, which includes identification, management and testing.
  • Manage the user inquiries/tickets via email and Service Now ticketing system
  • Provide end-user support, investigating and resolving inquiries
  • Interact with IT team and vendors assisting to resolve issues
  • Train and Advise business users in the effective use of the application
  • Provide ongoing training for new Time Admins and Managers
  • Develop/Update training documents for new functionality and future rollouts
  • Serve as key SME (Subject Matter Expert) to the Business and IT teams
  • Assist in training and updating job aids. Communicating updates, systems and business changes to stakeholders as needed.
  • Manage the implementation, maintenance and support for the time clocks used at the different company offices
  • Support Payroll team with inquiries, updates and corrections on the Time & Attendance export every pay period to ensure 100% accuracy
  • Manage role assignments and delegation of employees to the different roles.
  • Perform various other duties and activities as assigned by supervisor within the physical constraints of the job.

Requirements

  • Bachelor’s degree or equivalent business experience preferred
  • Understanding of System Requirements, User Stories, and Use Cases
  • Proficient in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)
  • Great customer service skills. Ability to work well with a variety of clients over the phone.
  • Possesses strong analytical skills to critically evaluate information gathered from multiple sources
  • Must be a team player but also able to work independently.
  • Ability to build and maintain strong relationships across functions and levels of an organization to drive teams towards success-based results
  • The ability to research / analyze a problem autonomously before seeking assistance.
  • Desire to learn, improve performance, and ask questions.
  • An effective communicator with excellent written, verbal, and presentation skill.
  • Must be focused, goal driven, accountable, and exhibit significant attention to detail.
  • Experience or background in HR, Payroll, or Time and Attendance

Recommended

  • Programming/IT experience to write queries and to be grasp system configuration
  • Experience or background with Time & Attendance systems and implementations.
  • Must be able to think at the strategic level while implementing at the project level.
  • Ability to work in a pressure paced environment.
  • Experience in business solutions or operations analysis preferred

Success Profile

What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.

Success profile proportion

Success Profile

What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.

Success profile proportion

Success Profile

What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.

Success profile proportion

Success Profile

What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.

Success profile proportion
“I successfully completed the RN program and went on to hold the position of Staff RN, Charge Nurse, and finally Clinical Manager.”
Rosalyn,
Clinical Manager
“Every day I walk in I am changing lives for the better and working to inspire my patients.”
Andrew,
Patient Care Technician
“I am a member of an outstanding team that helps patients gain more control, achieve tangible goals, and live better lives.”
Tony,
Outpatient Services RN
“My goal is to make sure that our patients keep their mobility and quality of life. This goal is really personal for me. My own father always had really bad vasculature in his leg and never had access to the kind of care we offer — eventually he lost blood flow and mobility. Knowing what he went through makes me even more committed to our mission.”
Warren J.
Azura Regional Vice President

We've got your back.

We fully believe that dedication and passion should be recognized and rewarded. That’s why we offer a competitive compensation and benefits package to all of our employees. Our benefits provide the flexibility, choice and support you need to be at your best as you play a vital part in helping patients live longer, better and healthier lives.

Watch what empowers us.

Watch what empowers us.

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