Telephonic Case Manager

PURPOSE AND SCOPE:

Supports all programs within the Value Based Quality Case Management Department and their specificprogram missions, visions, and customerservice philosophy. The Case Manager will promoteand support the use of Continuous Quality Improvement (CQI) principles, methods, and tools to improve processes within the department and the organization, and provide guidance,and education in collaboration with the VBQ leadership team and other internal departments to enhance operational processesand case management program outcomes and reduce company risk.

PRINCIPALDUTIES AND RESPONSIBILITIES:

• Responsible for telephonic Case Management to promote optimal patient outcomes related Vascular Access, Hospitalizations, Dialysis Adequacy and other ad hoc quality measures.

• Promotes the provision of quality patient care and optimal customer support for the patient population through routine effective infection, lab, missed treatment, UFR and post weight surveillance, medication reconciliation, and telephonic case management skills to ensure achievement of timely intervention and high quality service outcomes for assigned patients.

• Promotes the provision of quality patient care through immediate medication reconciliation and chart review post hospitalization to assure timely intervention and high quality outcomes for assigned patients.

• Assures effective collaboration, communication and coordination with FKC Quality teams regarding specific action plans for assigned patients not achieving an eKt/V of 1.2. 

• Effectively communicate, collaborate and coordinate with Vascular Access Case Manager to assure high quality outcomes for assigned patients. 

• Utilizes effective telephonic case management skills to maximize patient engagement and compliance. 

• Implements payor specific quality goals and action plans, in order to achieve standards

• Ensures the use of data, benchmarking, and graphical representations in performance improvement activities. Analyzes, manages, and reports data as needed to identify improvement opportunities and measure the progress of improvement projects. Promotes and facilitates the implementation and integration of quality improvement activities within Value Based Quality department.

• Promotes utilization of CQI principles to increase customer and staff satisfaction, and provide overall improved organizational performance.

• Demonstrates a strong communication process with Clinical Managers, Hospitals, Physicians, direct patient care staff, and all support staff at the facility.

• Promotes the use of effective demonstrated practices and collaboration throughout all case management programs sharing processes, procedures, and formulas for success. Mentors and assists other case managers in identifying effective practices applicable to their needs, in testing for desired results, and the adoption and implementation of these practices.

• Collaborates with the VP of Value Based Quality Programs to:

  • Set and achieve improved departmental processes, practices, and operational outcomes.

  • Identify risk areas and opportunities for improvement, and

  • Assist with root cause analyses.

• Supports quality improvement program goals directed at improvements in patient health status outcomes, policy and procedures, and established business strategies.

• Maintains and utilizes current knowledge regarding industry best practices and CMS mandates to evaluate, identify, and recommend systems and practices that would enhance and improve department processes and outcomes.

• Assures adherence to all HIPAA regulatory requirements, including, but not limited to telephonic conversations.

• Promotes, advances, and assists with implementation of FMS clinical, educational and quality initiatives as they relate to the case management department.

• Educates and advances the use of quality improvement tools to ensure adherence to CQI activities.

• Other duties as assigned.

Additional responsibilities may includefocus on one or more departments or locations. See applicable addendum for department or locationspecific functions.

PHYSICAL DEMANDS AND WORKINGCONDITIONS:

• The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • The demands include but are not limited to being able to sit at a desk for several hours a day, which includes telephonic work and/or attending required meetings. Day-to-day work includes desk and personal computer work.

• Some travel is required.  

EDUCATION:

• BSN required with active unrestricted nursing licensure in practicing state - with the ability to obtain licensure in multiple states.

EXPERIENCEAND REQUIRED SKILLS:

• 2 - 5 years' of Clinical Nephrology Nursing; or equivalent directly related work experience.

• 1 year of case management experience required.

• Certification in case management required.

• Excellent verbal and written communication skills.

• Excellent skills in customer service, relationship development, results orientation, team building, motivating employees, and decision-making.

• Working knowledge of CQI (Continuous quality improvement) principles.

• Must have working knowledge of the reimbursement and insurance verification process.

• A fundamental knowledge of managed care a plus.

• Must complete the required compliance and FMCNA orientation and training modules and attend ongoing training and development programs within the specified time line.

• Good organizational skills with ability to prioritize appropriately.

• Computer proficiencies: Microsoft Excel and/or Access, PowerPoint, Word, Lotus Notes, or other e-mail provider.

• Demonstrated skills in diversity management and performance management.

The rate of pay for this position will depend on the successful candidate’s work location and qualifications, including relevant education, work experience, skills, and competencies. Rate: $XX - $XX

Non-Bonus Eligible Positions: include language below.

Benefit Overview: This position offers a comprehensive benefits package including medical, dental, and vision insurance, a 401(k) with company match, paid time off, parental leave.

Bonus Eligible Positions – include language below.

Benefit Overview: This position offers a comprehensive benefits package including medical, dental, and vision insurance, a 401(k) with company match, paid time off, parental leave and potential for performance-based bonuses depending on company and individual performance

Fresenius Medical Care maintains a drug-free workplace in accordance with applicable federal and state laws.