Engineering

Technical Operations Lead South Asia

Address: Gurugram, Gurugram, HR 122001, India

Job ID: R0172802

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As a Clinic Manager at Fresenius Medical Care, you’ll manage the daily operations of our outpatient centers. More importantly, you’ll be the key driver in carrying out our mission: To deliver superior care that improves the quality of life of every patient, every day, setting the standard by which others in the health care industry are judged. This is accomplished by hiring, developing and inspiring a multi-disciplinary team, collaborating with physicians, tracking and delivering superior patient outcomes and monitoring regulatory and safety requirements. Strong management skills are required and prior direct patient care experience is needed for occasions when the team needs a helping hand.

A female nurse examining her patient

Patient Care Technicians (PCTs) at Fresenius Medical Care support and collaborate with RNs to provide dialysis treatment to several patients at a time while maintaining the functionality of the clinic. This involves prepping and testing equipment, reviewing treatment sheets, and opening the clinic at 4am for first shift. PCTs have a combination of technical skills and genuine passion needed to develop deep relationships with patients and improve their quality of life. Qualified candidates have prior customer service, healthcare and direct patient care experience, and will have the opportunity to learn the discipline of dialysis.

A female nurse examining her patient

Fresenius Medical Care nurses are on the front line of patient care, improving the quality of life of every patient, every day. That means providing dialysis care to 10-12 patients at any given time, and collaborating with our multi-disciplinary team to deliver a unique care plan to each one of them. This role is all about relationships and the bond you’ll create with patients and their families. Prior dialysis nursing experience is helpful, but many successful candidates come from a background in ICU, PCU and/or surgery.

A female nurse examining her patient

Inpatient RNs at Fresenius Medical Care perform dialysis treatments on an acute patient population in a hospital setting, including ICU, ER, Rehab, and Med/Surg units. What makes this role truly unique is the level of autonomy you’ll enjoy. Inpatient nurses are specifically accountable for administering and assessing each patient’s treatment plan. And because dialysis is a critical treatment for many hospital procedures and health conditions, you’ll have the opportunity to work with a wide variety of patients. Ideal candidates possess leadership skills and independence needed to make quick decisions in a fast-paced environment. Must be capable of educating patients and providing exceptional customer service to our partners. Six months to one year of dialysis experience or some form of critical care nursing experience are also required.

A female nurse examining her patient

Job Description

Role Summary:

Leading the Technical Team to ensure timely and quality services to our customers in South Asia (India, Pakistan, Bangladesh, Sri Lanka), build good relationships with customers as well as generate AMC/CMC, spares revenue and support sales team to expand reach in dialysis clinics.
Build a future ready, agile and highly customer focused tech service organization. Create differentiation for FME brand.

Roles & Responsibilities:

> Planning and developing service strategies to meet the company’s service objective.
>Plan and direct staffing, training, and performance evaluations to develop and control service programs.
>Ensuring all the activities as per FME Code of Conduct.
>Align Technical Operations with GTO direction
>Align Spare part pricing with Global Pricing model
>Travelling extensively and building strong relationships and maintaining excellent Customer Relationships.
>Ensuring response time, first time fix rate, PM compliance are achieved as per desired levels and user training is happening on periodic basis.
>Establishing & Engaging the service team as per market requirements and customer coverage.
>Guiding team to adopt best practices and educate team on the global guidelines time to time.
>Mentoring regional teams on process improvement to achieve enhanced productivity and development of team.
>Creating and executing service strategy on “customer first” and “company first” principles to create a win-win.
>Identifying capability gaps and filling the same through internal and external talent pipeline as well as upskilling the current workforce.
>Forecast future requirements and targets basis current trends and market intelligence and accordingly budget for the function.
>Attract, appoint, induct, lead and retain performers in the team.
>Assigning KRA’s to the individuals, driving focus areas through conceptualization and execution of a robust service incentive plan.
>Resolution of customer complaints regarding service through the team.
>To conduct business development orientation program and impart regular training to the team members.
>Timely following up and reporting market intelligence.
>Represent South Asia countries on all the Technical forums.
>Should be able to use new technology tools to use data for informed decision making..

Desired Competencies:

>Customer focus
>Strategic thinking
>Strong ethics and integrity
>Strong team building and people management skills
>Continually learning & adapting to change in order to maintain quality
>Demonstrates inclusiveness in interpersonal relationships.
>Strong technical/functional knowledge
>Commitment to develop staff & managing resources optimally
>Good understating and experience on CRM tools and data analytics.

Success Profile

What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.

Success profile proportion

Success Profile

What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.

Success profile proportion

Success Profile

What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.

Success profile proportion

Success Profile

What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.

Success profile proportion
“I successfully completed the RN program and went on to hold the position of Staff RN, Charge Nurse, and finally Clinical Manager.”
Rosalyn,
Clinical Manager
“Every day I walk in I am changing lives for the better and working to inspire my patients.”
Andrew,
Patient Care Technician
“I am a member of an outstanding team that helps patients gain more control, achieve tangible goals, and live better lives.”
Tony,
Outpatient Services RN
“My goal is to make sure that our patients keep their mobility and quality of life. This goal is really personal for me. My own father always had really bad vasculature in his leg and never had access to the kind of care we offer — eventually he lost blood flow and mobility. Knowing what he went through makes me even more committed to our mission.”
Warren J.
Azura Regional Vice President

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We fully believe that dedication and passion should be recognized and rewarded. That’s why we offer a competitive compensation and benefits package to all of our employees. Our benefits provide the flexibility, choice and support you need to be at your best as you play a vital part in helping patients live longer, better and healthier lives.

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