Sales Marketing and Communications
Technical Operations Admin Lead (Eastern Europe)
Address: Evropská 423/178, Praha 6, Hlavní město Praha 160 00, Czechia
Job ID: R0222077
Location Type: Hybrid
- Overview
- Job Description
- Success Profile
- Rewards
- Connect
As a Clinic Manager at Fresenius Medical Care, you’ll manage the daily operations of our outpatient centers. More importantly, you’ll be the key driver in carrying out our mission: To deliver superior care that improves the quality of life of every patient, every day, setting the standard by which others in the health care industry are judged. This is accomplished by hiring, developing and inspiring a multi-disciplinary team, collaborating with physicians, tracking and delivering superior patient outcomes and monitoring regulatory and safety requirements. Strong management skills are required and prior direct patient care experience is needed for occasions when the team needs a helping hand.
Patient Care Technicians (PCTs) at Fresenius Medical Care support and collaborate with RNs to provide dialysis treatment to several patients at a time while maintaining the functionality of the clinic. This involves prepping and testing equipment, reviewing treatment sheets, and opening the clinic at 4am for first shift. PCTs have a combination of technical skills and genuine passion needed to develop deep relationships with patients and improve their quality of life. Qualified candidates have prior customer service, healthcare and direct patient care experience, and will have the opportunity to learn the discipline of dialysis.
Fresenius Medical Care nurses are on the front line of patient care, improving the quality of life of every patient, every day. That means providing dialysis care to 10-12 patients at any given time, and collaborating with our multi-disciplinary team to deliver a unique care plan to each one of them. This role is all about relationships and the bond you’ll create with patients and their families. Prior dialysis nursing experience is helpful, but many successful candidates come from a background in ICU, PCU and/or surgery.
Inpatient RNs at Fresenius Medical Care perform dialysis treatments on an acute patient population in a hospital setting, including ICU, ER, Rehab, and Med/Surg units. What makes this role truly unique is the level of autonomy you’ll enjoy. Inpatient nurses are specifically accountable for administering and assessing each patient’s treatment plan. And because dialysis is a critical treatment for many hospital procedures and health conditions, you’ll have the opportunity to work with a wide variety of patients. Ideal candidates possess leadership skills and independence needed to make quick decisions in a fast-paced environment. Must be capable of educating patients and providing exceptional customer service to our partners. Six months to one year of dialysis experience or some form of critical care nursing experience are also required.
Job Description
At Fresenius Medical Care, we’re dedicated to improving the lives of patients with chronic kidney disease through innovative, high-quality products and treatments. Our vision—“Creating a future worth living. For patients. Worldwide. Every day.”—guides everything we do. With over 125,000 people working across 3,700 dialysis centers and 39 manufacturing sites worldwide, we provide direct patient care through our Care Delivery network, develop and supply medical products, therapies, digital solutions via Care Enablement, and accelerate transformation through our FME Reignite strategy.
Our values drive us:
- We Care for our patients, each other, and our communities.
- We Connect across teams and borders to deliver excellence together.
- And we Commit to doing things the right way, growing with purpose, and leading kidney care with innovation and compassion.
International Commercial Operations (ICO), a global business unit within Care Enablement, plays a key role in this mission. Structured across six sales regions, as well as Global TPI Governance & Sales Excellence and Global Technical Operations, ICO ensures consistent Third Party Intermediary (TPI) management and delivers high-quality technical services worldwide. By balancing harmonization with localization, ICO supports strategic goals, strengthens customer relationships, and drives value through standardization, innovation, and specialized training. Join our passionate team and help shape healthcare worldwide!
Summary:
As a Title, your role will focus on connecting local operational support of the service team with strategic support at the regional and global level. Your work will help ensure that service processes run smoothly – from communication with customers to participation in international projects. We are open to candidates at different stages of their career. Whether you are experienced professional or an emerging talent looking to grow within the complex global business organization, the position offers the flexibility to match your experience with our needs.
Your Responsibilities:
Local:
- Communicating with local suppliers and partners
- Managing service contracts
- Preparing and organizing meeting minutes
- Preparing price offers for repairs and other service activities
- Ensuring the smooth running of technical service administration
- Updating service conditions for medical devices
Regional:
- Participating in international projects
- Leading admin team members in other countries accross EE cluster
- Contributing to the creation of analyses and reports
- Organizing and facilitating regular regional service team meetings
- Sharing best practices across countries
- Actively participating in process simplification initiatives
Your Profile:
We welcome applications from professionals with different levels of experience who share a passion for reliable, efficient service admin operations.
- Secondary school education
- Background in technical operations administration would be a strong asset
- English at a communicative level (daily written and spoken communication)
- Good communication skills, accuracy, responsibility, systematic approach
- Very good knowledge of MS Office
- Good orientation in applications and database programs (SAP, SharePoint, Teams)
Our Offer for you:
There is a lot you can discover at Fresenius Medical Care, regardless in which field you are an expert and how much experience you have - all dedicated to your professional journey.
- Competitive salary and annual pay review
- Leisure benefits (Pluxee)
- Meal card
- Contribution to pension and life insurance
- Education allowance up to CZK 75,000 per year
- 5 weeks of vacation and the possibility of remote work
- Opportunities for professional growth and long-term cooperation
Success Profile
What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.
Leadership
Communicator
Compassionate
Problem-solver
Motivational
Good Listener
Success Profile
What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.
Commpassionate Patient Care
Empathetic
Team Player
Detail Oriented
Efficient
Responsible
Success Profile
What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.
Communicator
Compassionate
Detail Oriented
Relationship Expertise
Facilitator
Leadership
Success Profile
What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.
Compassionate
Flexible
Independent
Quick-thinking
Patient
Responsible
“I successfully completed the RN program and went on to hold the position of Staff RN, Charge Nurse, and finally Clinical Manager.”
Rosalyn,
Clinical Manager
Clinical Manager
“Every day I walk in I am changing lives for the better and working to inspire my patients.”
Andrew,
Patient Care Technician
Patient Care Technician
“I am a member of an outstanding team that helps patients gain more control, achieve tangible goals, and live better lives.”
Tony,
Outpatient Services RN
Outpatient Services RN
“My goal is to make sure that our patients keep their mobility and quality of life. This goal is really personal for me. My own father always had really bad vasculature in his leg and never had access to the kind of care we offer — eventually he lost blood flow and mobility. Knowing what he went through makes me even more committed to our mission.”
Warren J.
Azura Regional Vice President
Azura Regional Vice President
We've got your back.
We fully believe that dedication and passion should be recognized and rewarded. That’s why we offer a competitive compensation and benefits package to all of our employees. Our benefits provide the flexibility, choice and support you need to be at your best as you play a vital part in helping patients live longer, better and healthier lives.
Healthcare
Continuing Education
Paid Time Off
Collaborative Environment
Additional Perks
401(k) Retirement Saving
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