Research and Development
Technical leader, Program Application Management / Human Factors Engineering
Address: Block 15, 1036 Tianlin Road, Shanghai Business Park III, Minhang District, Shanghai, Shang Hai Shi 201103, China
Job ID: R0173744
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As a Clinic Manager at Fresenius Medical Care, you’ll manage the daily operations of our outpatient centers. More importantly, you’ll be the key driver in carrying out our mission: To deliver superior care that improves the quality of life of every patient, every day, setting the standard by which others in the health care industry are judged. This is accomplished by hiring, developing and inspiring a multi-disciplinary team, collaborating with physicians, tracking and delivering superior patient outcomes and monitoring regulatory and safety requirements. Strong management skills are required and prior direct patient care experience is needed for occasions when the team needs a helping hand.
Patient Care Technicians (PCTs) at Fresenius Medical Care support and collaborate with RNs to provide dialysis treatment to several patients at a time while maintaining the functionality of the clinic. This involves prepping and testing equipment, reviewing treatment sheets, and opening the clinic at 4am for first shift. PCTs have a combination of technical skills and genuine passion needed to develop deep relationships with patients and improve their quality of life. Qualified candidates have prior customer service, healthcare and direct patient care experience, and will have the opportunity to learn the discipline of dialysis.
Fresenius Medical Care nurses are on the front line of patient care, improving the quality of life of every patient, every day. That means providing dialysis care to 10-12 patients at any given time, and collaborating with our multi-disciplinary team to deliver a unique care plan to each one of them. This role is all about relationships and the bond you’ll create with patients and their families. Prior dialysis nursing experience is helpful, but many successful candidates come from a background in ICU, PCU and/or surgery.
Job Description
Responsibilities:
As Technical Leader or Technical Manager of Program Application Management / Human Factors Engineering, responsible for application management and Usability Engineering of hemodialysis related systems (including active and non-active products), according to the Global Product Development Process.
1. Organize and conduct application and usability engineering related research and analysis with documented results
- User and use environment
- Post-market analysis of similar products on the market of use in terms of Usability engineering
- Context and workflow analysis, providing customer and user requirements
2. Support concept and design from application and usability engineering perspective
- Provide detail use context and use cases with insights of the existing products on the market
- Conduct task analysis, providing user interface design requirements
- Review and consult about UI design and application terms
- Support risk analysis with uFEMA and application perspectives
3. Organize, conduct and document formative and summative evaluations
- Plan formative and summative evaluations according to projects’ schedule
- Prepare the evaluations with plan documented, recruiting, test tools, environment etc.
- Conduct formative and summative evaluations
- Analysis and document the evaluation results
4. Organize and consult with usability engineering related documents required by authorities for CE, NMPA etc.
5. Manage the application knowledge transfer by product application trainings
- Definition of product / system specific training content
- Manages and conducts the training and authorization of international Training Centers, clinical and marketing regarding product applications
- Support and consult marketing and sales in specific product knowledge for customer communication
Qualifications:
1. Required training and education
- Master’s degree, prefer in Human Factors Engineering, Cognitive/Experimental Psychology, Human-computer interaction, Industrial Design, biomedical, Electronic, Mechanical, etc.
Or other equivalent technical degree with sufficient trainings in Usability Engineering of medical devices - Good Knowledge of international regulatory and normative standards of medical devices related to usability engineering and user interfaces of medical devices e.g. IEC 62366-1/2, ISO 14971, NMPA usability engineering guidance.
- Familiar with Project development process of medical devices with best practices
2. Required professional experience
- 5+ years’ working experience of usability engineering in medical device industry with demonstrated experience of:
- Research of clinical related context
- Provide Design requirements from application perspective with design solutions
- Usability tests with script design, moderating, result analysis etc.
- Usability test plan, moderating, result analysis etc.
- Or with demonstrated experience and ability above with hemodialysis related products’ as other roles: English technical writer, Marketing specialist, Clinician (hemodialysis nurse), Application trainer, UI Designs or developers, etc.
- 5+ years’ working experience of hemodialysis related products with in-depth knowledge
- Strong analytical skills and design thinking with demonstrate experience
3. Languages
- Must
- Good technical writing skills in both English and Chinese
- Fluent spoken Mandarin & English
- Nice to have: German
4. Important personal qualities
- Demonstrative ability to learn quickly, work independently, sense of ownership
- Good communication and presentation skills, team worker with Intercultural experience
- Multi-tasks handling, good planning, organization, and time management skills
- Willingness to international and domestic travel occasionally, flexible working time (meetings cross time zone)
5. IT skills
- Work daily with MS Office tools, familiar with Word, Excel, PowerPoint, Outlook, Teams, etc.
- Cameras, video and audio editing
- UI/UX design/prototyping tools (e.g.: XD, Axure, Illustrator, etc.)
Success Profile
What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.
Commpassionate Patient Care
Empathetic
Team Player
Detail Oriented
Efficient
Responsible
Success Profile
What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.
Commpassionate Patient Care
Empathetic
Team Player
Detail Oriented
Efficient
Responsible
Success Profile
What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.
Communicator
Compassionate
Detail Oriented
Relationship Expertise
Facilitator
Leadership
“You have a lot of independence...so the doctors trust you. You have to be able to make decisions on your own.”
Lesly,
Inpatient Services RN
Inpatient Services RN
We've got your back.
We fully believe that dedication and passion should be recognized and rewarded. That’s why we offer a competitive compensation and benefits package to all of our employees. Our benefits provide the flexibility, choice and support you need to be at your best as you play a vital part in helping patients live longer, better and healthier lives.
Healthcare
Continuing Education
Paid Time Off
Collaborative Environment
Additional Perks
401(k) Retirement Saving
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