Human Resources

Supervisor, HR Operations

Address: Bonifacio Global City, Manila, National Capital Region (Manila), 1781, Philippines

Job ID: R0251044

Location Type: Hybrid

Apply Now
  • Overview
  • Job Description
  • Success Profile
  • Rewards
  • Connect

As a Clinic Manager at Fresenius Medical Care, you’ll manage the daily operations of our outpatient centers. More importantly, you’ll be the key driver in carrying out our mission: To deliver superior care that improves the quality of life of every patient, every day, setting the standard by which others in the health care industry are judged. This is accomplished by hiring, developing and inspiring a multi-disciplinary team, collaborating with physicians, tracking and delivering superior patient outcomes and monitoring regulatory and safety requirements. Strong management skills are required and prior direct patient care experience is needed for occasions when the team needs a helping hand.

A female nurse examining her patient

Patient Care Technicians (PCTs) at Fresenius Medical Care support and collaborate with RNs to provide dialysis treatment to several patients at a time while maintaining the functionality of the clinic. This involves prepping and testing equipment, reviewing treatment sheets, and opening the clinic at 4am for first shift. PCTs have a combination of technical skills and genuine passion needed to develop deep relationships with patients and improve their quality of life. Qualified candidates have prior customer service, healthcare and direct patient care experience, and will have the opportunity to learn the discipline of dialysis.

A female nurse examining her patient

Fresenius Medical Care nurses are on the front line of patient care, improving the quality of life of every patient, every day. That means providing dialysis care to 10-12 patients at any given time, and collaborating with our multi-disciplinary team to deliver a unique care plan to each one of them. This role is all about relationships and the bond you’ll create with patients and their families. Prior dialysis nursing experience is helpful, but many successful candidates come from a background in ICU, PCU and/or surgery.

A female nurse examining her patient

Inpatient RNs at Fresenius Medical Care perform dialysis treatments on an acute patient population in a hospital setting, including ICU, ER, Rehab, and Med/Surg units. What makes this role truly unique is the level of autonomy you’ll enjoy. Inpatient nurses are specifically accountable for administering and assessing each patient’s treatment plan. And because dialysis is a critical treatment for many hospital procedures and health conditions, you’ll have the opportunity to work with a wide variety of patients. Ideal candidates possess leadership skills and independence needed to make quick decisions in a fast-paced environment. Must be capable of educating patients and providing exceptional customer service to our partners. Six months to one year of dialysis experience or some form of critical care nursing experience are also required.

A female nurse examining her patient

Job Description

HR Operations Supervisor

The HR Operations Supervisor is responsible for overseeing daily HR operational activities and ensuring efficient delivery of employee lifecycle services. This role leads a team of HR Operations specialists, ensuring accuracy of employee data, compliance with policies and local labor laws, and continuous improvement of HR processes.

This role primarily supports employees based in the Philippines, ensuring all HR operations are aligned with local regulatory requirements and organizational standards.

The position acts as a key partner to HR, business leaders, and support functions to ensure a seamless employee experience.

Duties & Responsibilities:

HR Operations

  • Oversee end-to-end HR processes including onboarding, offboarding, employee movements, and data updates
  • Ensure timely and accurate processing of HR transactions
  • Monitor service delivery against SLAs and resolve operational issues

Team Leadership

  • Supervise, coach, and develop HR Operations team members
  • Allocate workload and manage team performance
  • Handle escalations and support resolution of complex HR cases

HR Systems & Data Management

  • Ensure accuracy and integrity of employee data in Workday
  • Conduct regular audits and data quality checks
  • Support reporting requirements

Stakeholder Management

  • Collaborate with HR Business Partners, Talent Acquisition, Payroll, and Employee Relations and other teams
  • Act as escalation point for HR Operations concerns
  • Provide guidance on HR processes, policies, and systems

Process Improvement

  • Identify and implement process improvements to enhance efficiency and service quality
  • Support system enhancements and HR transformation initiatives

Qualifications

  • Bachelor’s degree in Human Resources, Business Administration, or related field
  • 5–8 years of HR experience, with at least 3 years in a supervisory or leadership role
  • Experience in HR Operations or Shared Services environment

Skills & Competencies

  • Strong leadership and people management skills
  • Excellent communication and stakeholder management
  • Strong attention to detail and organizational skills
  • Problem-solving and decision-making ability
  • Knowledge of HR systems (e.g., Workday, SAP, Oracle)
  • Understanding of employee lifecycle processes

Success Profile

What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.

Success profile proportion

Success Profile

What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.

Success profile proportion

Success Profile

What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.

Success profile proportion

Success Profile

What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.

Success profile proportion
“I successfully completed the RN program and went on to hold the position of Staff RN, Charge Nurse, and finally Clinical Manager.”
Rosalyn,
Clinical Manager
“Every day I walk in I am changing lives for the better and working to inspire my patients.”
Andrew,
Patient Care Technician
“I am a member of an outstanding team that helps patients gain more control, achieve tangible goals, and live better lives.”
Tony,
Outpatient Services RN
“My goal is to make sure that our patients keep their mobility and quality of life. This goal is really personal for me. My own father always had really bad vasculature in his leg and never had access to the kind of care we offer — eventually he lost blood flow and mobility. Knowing what he went through makes me even more committed to our mission.”
Warren J.
Azura Regional Vice President

We've got your back.

We fully believe that dedication and passion should be recognized and rewarded. That’s why we offer a competitive compensation and benefits package to all of our employees. Our benefits provide the flexibility, choice and support you need to be at your best as you play a vital part in helping patients live longer, better and healthier lives.

Connect With Us

Subscribe and follow to see the newest jobs and updates about life at Fresenius Medical Care.

By submitting your information, you acknowledge that you have read our privacy policy consent to receive email communications from Fresenius Medical Care AG.

© Fresenius Medical Care AG