Sr Technical Trainer

PURPOSE AND SCOPE:

Reviews, critiques and delivers technical training curriculum for training. Works directly with the manufacturer to assure training information is current and correct. Collaborates with cross-divisional team subject matter experts (SME’s) to ensure classes reflect current training requirements of all applicable devices.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

· Acts as a subject matter expert in all aspects of FME equipment training including material and lesson plans, train the trainer training, scheduling and ongoing in-service training.

· Assures that all training material is current, and content is compliant with standards established by the manufacturer.

· Assists in scheduling and utilizing qualified Technical trainers, assuring that material used by trainers are compliant with current standards, and continuing education/recertification of trainers are completed.

· Develop, implement and maintain technical training schedules within the assigned function(s) to ensure all necessary employees are appropriately trained to install, test, calibrate, maintain and/or troubleshoot all applicable devices as appropriate to role and in compliance with company policies and procedures

· Records, distributes, and maintains records of all applicable training documents in a timely and accurate manner to include but not limited to training materials, records of training, and certificates of training.

· Supports the verification and/or validation of technical procedures, computer systems, and equipment as required.

· Collaborates with customers to assure that training requirements are fulfilled in a timely and accurate manner.

· Supports Fresenius Medical Care installation and quality assurance initiatives by cross training on roles and responsibilities, and assuming tasks for those roles as needed.

· Supports the incorporation of policies and procedures developed by Fresenius Medical Care.

· Recommends updates and changes to Technical policies and procedures as appropriate.

· Ensures education of the appropriate personnel regarding the integrity and safety of FME equipment.

· Utilizes expertise and current knowledge regarding new equipment and best practices, to provide recommendations to the customer regarding the development of new technical training tools and cost saving programs ensuring the training programs contribute to and meet the customers long term and short-term goals and objectives.

· Participates in employee satisfaction and recognition programs.

· Takes initiative and action to respond, resolve and follow up regarding customer service issues with all customers in a timely manner.

· Develops and maintains effective relationships through effective and timely communication.

· Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Networks with senior internal and external personnel in own area of expertise.

· Receives little instruction on day-to-day work, general instructions on new assignments.

· May provide assistance to junior level staff with more complex tasks that require a higher level of understanding of functions.

· May escalate issues to supervisor/manager for resolution, as deemed necessary.

· Mentor other staff as applicable.

· Review and comply with the Code of Business Conduct and all applicable company policies and procedures, local, state and federal laws and regulations.

· Assist with various projects as assigned by a direct supervisor.

· Other duties as assigned.

Additional responsibilities may include focus on one or more departments or locations. See applicable addendum for department or location specific functions.

PHYSICAL DEMANDS AND WORKING CONDITIONS:

· The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· The work environment is characteristic of a health care facility with air temperature control and moderate noise levels. There may be some potential exposure to chemicals and infectious materials.

· Training to be conducted on-site at specific dialysis locations as scheduled. Ability to travel as needed. Some equipment lifting is required.

SUPERVISION:

· None

EDUCATION:

· Bachelor’s Degree; in Electronics or Bio-Medical Engineering or equivalent experience and education preferred; Advanced Degree desirable.

· National Biomedical Certification is preferred.

EXPERIENCE AND REQUIRED SKILLS:

· 5 – 8 years’ related experience in the Dialysis Field or related Training experience or a Batcheler’s degree with 3 years’ experience; or equivalent directly related work experience.

· A minimum of five (5) years’ experience in the dialysis field. as a Technician preferred.

· Background as Technical Services trainer or educator of at least 2-3 years preferred.

· Demonstrated leadership competencies and skills for the position, including excellent communication, customer service, continuous quality improvement, relationship development, results orientation, team building, motivating employees, performance management, and decision making.

The rate of pay for this position will depend on the successful candidate’s work location and qualifications, including relevant education, work experience, skills, and competencies.

Annual Rate: $79,000.00 - $132,000.00

Benefit Overview: This position offers a comprehensive benefits package including medical, dental, and vision insurance, a 401(k) with company match, paid time off, parental leave and potential for performance-based bonuses depending on company and individual performance.