Information Technology
Sr. ServiceNow Developer - HRSD
Address: Bengaluru, Bengaluru, Karnātaka, 560066, India
Job ID: R0251610
Location Type: Hybrid
- Overview
- Job Description
- Success Profile
- Rewards
- Connect
As a Clinic Manager at Fresenius Medical Care, you’ll manage the daily operations of our outpatient centers. More importantly, you’ll be the key driver in carrying out our mission: To deliver superior care that improves the quality of life of every patient, every day, setting the standard by which others in the health care industry are judged. This is accomplished by hiring, developing and inspiring a multi-disciplinary team, collaborating with physicians, tracking and delivering superior patient outcomes and monitoring regulatory and safety requirements. Strong management skills are required and prior direct patient care experience is needed for occasions when the team needs a helping hand.
Patient Care Technicians (PCTs) at Fresenius Medical Care support and collaborate with RNs to provide dialysis treatment to several patients at a time while maintaining the functionality of the clinic. This involves prepping and testing equipment, reviewing treatment sheets, and opening the clinic at 4am for first shift. PCTs have a combination of technical skills and genuine passion needed to develop deep relationships with patients and improve their quality of life. Qualified candidates have prior customer service, healthcare and direct patient care experience, and will have the opportunity to learn the discipline of dialysis.
Fresenius Medical Care nurses are on the front line of patient care, improving the quality of life of every patient, every day. That means providing dialysis care to 10-12 patients at any given time, and collaborating with our multi-disciplinary team to deliver a unique care plan to each one of them. This role is all about relationships and the bond you’ll create with patients and their families. Prior dialysis nursing experience is helpful, but many successful candidates come from a background in ICU, PCU and/or surgery.
Inpatient RNs at Fresenius Medical Care perform dialysis treatments on an acute patient population in a hospital setting, including ICU, ER, Rehab, and Med/Surg units. What makes this role truly unique is the level of autonomy you’ll enjoy. Inpatient nurses are specifically accountable for administering and assessing each patient’s treatment plan. And because dialysis is a critical treatment for many hospital procedures and health conditions, you’ll have the opportunity to work with a wide variety of patients. Ideal candidates possess leadership skills and independence needed to make quick decisions in a fast-paced environment. Must be capable of educating patients and providing exceptional customer service to our partners. Six months to one year of dialysis experience or some form of critical care nursing experience are also required.
Job Description
About the Role
We are seeking a Sr. ServiceNow HRSD Developer to serve as FME's primary internal technical resource for our HRSD implementation as the client-side integration specialist and ServiceNow developer
Fresenius Medical Care is a global leader in renal care products and services, dedicated to improving patient quality of life. Our Enterprise Tools team owns the ServiceNow platform and is undertaking a major HRSD implementation to replace the legacy Dovetail case management system along with People Doc with a modern, scalable, employee-centric HR service delivery platform.
Key capabilities will include Employee Relations, Employee Center Pro, HR Agent Workspace, Employee Document Management (replacing PeopleDoc and OnBase), Knowledge Management (with SharePoint external source), Universal Requests, Workday HCM integration, Internationalization (3 languages), Dynamic Translations, Data Migration from Dovetail, and OCM.
Key Responsibilities
HRSD Capabilities
Serve as FME's Integration Specialist and ServiceNow Developer for HRSD.
Manage the Workday HCM integration development: API endpoints, OAuth credentials, OOB flow/subflow/action configuration (Spoke, RaaS), data mapping and transform maps, and integration scheduling.
Review and validate all configurations across Case Management (40 HR services, 50 assignment rules, 28 SLAs), Employee Relations, Employee Center Pro, HR Agent Workspace, Universal Requests, and EDM.
Support Employee Document Management configuration: Document Types, Security Policies, Retention Policies, Advanced Forms templates (low/medium/high complexity), and Bulk Document Import from PeopleDoc and OnBase via SFTP.
Support Knowledge Management configuration: Knowledge Bases, Categories, Workflows, Article imports (up to 100), and SharePoint External Content Integration.
Own Internationalization and Dynamic Translation configuration: localization properties, language activation (up to 3 + English), field/label export/import cycles, and Dynamic Translation Framework.
Manage update set lifecycle on the client side: Dev → Test → Prod promotions, preview error resolution, and adherence to FME naming conventions.
Build and execute ATF test suites; co-develop UAT test scripts to triage and track defects (Critical / High / Medium / Low) to resolution within sprint cadences.
Participate in all workshops, sprint reviews, stand-ups, and retrospectives and ceremonies.
Maintain and enhance Employee Center Pro portal branding, taxonomy, widget configuration, and audience targeting.
Develop and maintain HR Agent Workspace lists, form layouts, AWA routing, and workspace communications.
Build and maintain Flow Designer flows, Business Rules, Client Scripts, UI Policies, and custom Inbound Actions for HRSD.
Manage ongoing Workday integration health, error handling, and field mapping updates as HR data structures evolve.
Maintain EDM security and retention policies; oversee Advanced Forms template lifecycle.
Build and maintain HRSD dashboards, reports, and interactive filters for HR operations visibility.
Required Qualifications
6+ years of ServiceNow development and administration experience in enterprise environments.
3+ years of direct HRSD experience — Case Management, Employee Center, HR Agent Workspace, and/or EDM.
Proven experience with ServiceNow integrations: REST/SOAP APIs, Integration Hub, Spoke framework, OAuth, and transform maps. Workday HCM integration experience strongly preferred.
Hands-on experience with Employee Document Management, Advanced Forms, and Bulk Document Import.
Knowledge Management configuration including external content sources (SharePoint).
Experience with ServiceNow Internationalization and/or Dynamic Translation Framework.
Expert-level JavaScript, GlideScript, Flow Designer, Business Rules, Client Scripts, and ACL configuration.
Experience managing update sets across multi-instance environments (Dev / Test / Prod) including preview error remediation.
Experience working within hybrid-agile implementation frameworks alongside an SI partner.
Strong communication skills; able to represent technical decisions to HR business owners and non-technical stakeholders.
Preferred Qualifications
Experience with Universal Requests and cross-departmental routing (Incident → HR Case transfers).
Experience replacing legacy HR case management systems (Dovetail, ServiceNow HRSD migration, or equivalent). Is a plus.
Experience with Employee Relations case configuration (Allegation Types, ER-specific security).
NOW Mobile / Agent Mobile App configuration experience.
Virtual Agent / Conversational AI configuration — scoped for future roadmap.
Healthcare or life sciences environment experience; GDPR / data privacy compliance awareness.
Certifications
Certified ServiceNow Administrator (CSA) - Required
Certified Application Developer (CAD) - Required
CIS — HR Service Delivery (HRSD) - Strongly Preferred
CIS — Employee Document Management (EDM) -Preferred
Micro-Cert — Employee Center Pro -Preferred
Micro-Cert — Agile and Test Management -Preferred
Micro-Cert — Automated Test Framework (ATF) -Preferred
ITIL 4 Foundation -Preferred
Success Profile
What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.
Leadership
Communicator
Compassionate
Problem-solver
Motivational
Good Listener
Success Profile
What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.
Commpassionate Patient Care
Empathetic
Team Player
Detail Oriented
Efficient
Responsible
Success Profile
What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.
Communicator
Compassionate
Detail Oriented
Relationship Expertise
Facilitator
Leadership
Success Profile
What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.
Compassionate
Flexible
Independent
Quick-thinking
Patient
Responsible
“I successfully completed the RN program and went on to hold the position of Staff RN, Charge Nurse, and finally Clinical Manager.”
Rosalyn,
Clinical Manager
Clinical Manager
“Every day I walk in I am changing lives for the better and working to inspire my patients.”
Andrew,
Patient Care Technician
Patient Care Technician
“I am a member of an outstanding team that helps patients gain more control, achieve tangible goals, and live better lives.”
Tony,
Outpatient Services RN
Outpatient Services RN
“My goal is to make sure that our patients keep their mobility and quality of life. This goal is really personal for me. My own father always had really bad vasculature in his leg and never had access to the kind of care we offer — eventually he lost blood flow and mobility. Knowing what he went through makes me even more committed to our mission.”
Warren J.
Azura Regional Vice President
Azura Regional Vice President
We've got your back.
We fully believe that dedication and passion should be recognized and rewarded. That’s why we offer a competitive compensation and benefits package to all of our employees. Our benefits provide the flexibility, choice and support you need to be at your best as you play a vital part in helping patients live longer, better and healthier lives.
Healthcare
Continuing Education
Paid Time Off
Collaborative Environment
Additional Perks
401(k) Retirement Saving
By submitting your information, you acknowledge that you have read our privacy policy consent to receive email communications from Fresenius Medical Care AG.