Sales Marketing and Communications
Sr. Manager, Sales Operations
Address: Headquarters, 920 Winter St, Waltham, Massachusetts, 02451, United States of America
Job ID: R0247572
Location Type: Remote
- Overview
- Job Description
- Success Profile
- Rewards
- Connect
As a Clinic Manager at Fresenius Medical Care, you’ll manage the daily operations of our outpatient centers. More importantly, you’ll be the key driver in carrying out our mission: To deliver superior care that improves the quality of life of every patient, every day, setting the standard by which others in the health care industry are judged. This is accomplished by hiring, developing and inspiring a multi-disciplinary team, collaborating with physicians, tracking and delivering superior patient outcomes and monitoring regulatory and safety requirements. Strong management skills are required and prior direct patient care experience is needed for occasions when the team needs a helping hand.
Patient Care Technicians (PCTs) at Fresenius Medical Care support and collaborate with RNs to provide dialysis treatment to several patients at a time while maintaining the functionality of the clinic. This involves prepping and testing equipment, reviewing treatment sheets, and opening the clinic at 4am for first shift. PCTs have a combination of technical skills and genuine passion needed to develop deep relationships with patients and improve their quality of life. Qualified candidates have prior customer service, healthcare and direct patient care experience, and will have the opportunity to learn the discipline of dialysis.
Fresenius Medical Care nurses are on the front line of patient care, improving the quality of life of every patient, every day. That means providing dialysis care to 10-12 patients at any given time, and collaborating with our multi-disciplinary team to deliver a unique care plan to each one of them. This role is all about relationships and the bond you’ll create with patients and their families. Prior dialysis nursing experience is helpful, but many successful candidates come from a background in ICU, PCU and/or surgery.
Inpatient RNs at Fresenius Medical Care perform dialysis treatments on an acute patient population in a hospital setting, including ICU, ER, Rehab, and Med/Surg units. What makes this role truly unique is the level of autonomy you’ll enjoy. Inpatient nurses are specifically accountable for administering and assessing each patient’s treatment plan. And because dialysis is a critical treatment for many hospital procedures and health conditions, you’ll have the opportunity to work with a wide variety of patients. Ideal candidates possess leadership skills and independence needed to make quick decisions in a fast-paced environment. Must be capable of educating patients and providing exceptional customer service to our partners. Six months to one year of dialysis experience or some form of critical care nursing experience are also required.
Job Description
Purpose & Scope
The Senior Manager of Sales Process & Effectiveness plays a key role in improving efficiency, scalability, and productivity across the Care Enablement US commercial organization. This role partners with commercial leadership and cross-functionally to optimize sales processes, support strategic initiatives, and drive adoption of best practices. The Senior Manager will lead process improvement efforts, project execution for strategic initiatives, and contribute to building a culture of continuous improvement using Lean and Six Sigma methodologies.
Principal Duties & Responsibilities
- Contribute to the design and implementation of a continuous improvement approach to our end-to-end sales processes that support the customer buying journey. This will be focused on sales team productivity, standardizing workflows, reducing manual touches and ensuring scalable, repeatable revenue growth across the organization.
- Partner with commercial leadership on the end-to-end sales process design (from lead to close), including prospecting, qualification, pipeline management, forecasting and handoff.
- Collaborate with Technology and Operations teams to optimize CRM and sales tools (e.g., Salesforce, CPQ, CLM)
- Drive execution of key initiatives and projects, including supporting prioritization, tracking progress, and ensuring timely delivery of business outcomes.
- Assist in change management efforts for new processes, tools, and programs by developing communication plans, supporting training, and reinforcing adoption.
- Facilitate process improvement workshops (e.g., Lean sessions, workflow mapping) to identify gaps, streamline operations, and enhance consistency across the commercial organization and drive implementation of improvements.
- Coach others in Continuous Improvement and Project Management methodologies embed these skills and tools as a way we work.
- Define, monitor, and report on key performance metrics to assess process effectiveness and project success and support data-driven decision-making.
- Collaborate cross-functionally with Sales, Marketing, Product, Customer Service, and Sales Operations to ensure alignment of go-to-market processes and priorities.
Experience & Skills
- Strong background in sales operations, process optimization and change management with proven ability to align people, process & technology to drive measurable results.
- 7+ years of experience in sales operations, process design, or digital transformations
- Proven ability to design scalable sales processes that align with company growth goals
- Strong analytical and strategic thinking skills with experience using CRM and reporting tools
- Experience supporting cross-functional initiatives and driving adoption in a fast paced environment
- Working knowledge of change management and process improvement methodologies (Lean, Six Sigma preferred).
- Strong communication and stakeholder management skills, with the ability to influence without direct authority.
- Experienced, strategic & innovative with demonstrated success with B2B commercial teams, especially in the healthcare industry
- Bachelor’s degree in Business, Marketing, or a related field
The rate of pay for this position will depend on the successful candidate’s work location and qualifications, including relevant education, work experience, skills, and competencies.
Annual Base Salary Rate: $120,000 - $130,000
This position offers a comprehensive benefits package including medical, dental, and vision insurance, a 401(k) with company match, paid time off, parental leave and potential for performance-based bonuses depending on company and individual performance
Fresenius Medical Care maintains a drug-free workplace in accordance with applicable federal and state laws.
Fresenius Medical Care is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sexual orientation, gender identity, parental status, national origin, age, disability, military service, or other non-merit-based factors
Success Profile
What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.
Leadership
Communicator
Compassionate
Problem-solver
Motivational
Good Listener
Success Profile
What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.
Commpassionate Patient Care
Empathetic
Team Player
Detail Oriented
Efficient
Responsible
Success Profile
What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.
Communicator
Compassionate
Detail Oriented
Relationship Expertise
Facilitator
Leadership
Success Profile
What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.
Compassionate
Flexible
Independent
Quick-thinking
Patient
Responsible
“I successfully completed the RN program and went on to hold the position of Staff RN, Charge Nurse, and finally Clinical Manager.”
Rosalyn,
Clinical Manager
Clinical Manager
“Every day I walk in I am changing lives for the better and working to inspire my patients.”
Andrew,
Patient Care Technician
Patient Care Technician
“I am a member of an outstanding team that helps patients gain more control, achieve tangible goals, and live better lives.”
Tony,
Outpatient Services RN
Outpatient Services RN
“My goal is to make sure that our patients keep their mobility and quality of life. This goal is really personal for me. My own father always had really bad vasculature in his leg and never had access to the kind of care we offer — eventually he lost blood flow and mobility. Knowing what he went through makes me even more committed to our mission.”
Warren J.
Azura Regional Vice President
Azura Regional Vice President
We've got your back.
We fully believe that dedication and passion should be recognized and rewarded. That’s why we offer a competitive compensation and benefits package to all of our employees. Our benefits provide the flexibility, choice and support you need to be at your best as you play a vital part in helping patients live longer, better and healthier lives.
Healthcare
Continuing Education
Paid Time Off
Collaborative Environment
Additional Perks
401(k) Retirement Saving
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