Human Resources

Sr. Manager Employee & Labor Relations- Mexico

Address: Mike Allen 1331 Parque Industrial Reynosa, Reynosa, Tamps. 88780, Mexico

Job ID: R0209397

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  • Overview
  • Job Description
  • Success Profile
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As a Clinic Manager at Fresenius Medical Care, you’ll manage the daily operations of our outpatient centers. More importantly, you’ll be the key driver in carrying out our mission: To deliver superior care that improves the quality of life of every patient, every day, setting the standard by which others in the health care industry are judged. This is accomplished by hiring, developing and inspiring a multi-disciplinary team, collaborating with physicians, tracking and delivering superior patient outcomes and monitoring regulatory and safety requirements. Strong management skills are required and prior direct patient care experience is needed for occasions when the team needs a helping hand.

A female nurse examining her patient

Patient Care Technicians (PCTs) at Fresenius Medical Care support and collaborate with RNs to provide dialysis treatment to several patients at a time while maintaining the functionality of the clinic. This involves prepping and testing equipment, reviewing treatment sheets, and opening the clinic at 4am for first shift. PCTs have a combination of technical skills and genuine passion needed to develop deep relationships with patients and improve their quality of life. Qualified candidates have prior customer service, healthcare and direct patient care experience, and will have the opportunity to learn the discipline of dialysis.

A female nurse examining her patient

Fresenius Medical Care nurses are on the front line of patient care, improving the quality of life of every patient, every day. That means providing dialysis care to 10-12 patients at any given time, and collaborating with our multi-disciplinary team to deliver a unique care plan to each one of them. This role is all about relationships and the bond you’ll create with patients and their families. Prior dialysis nursing experience is helpful, but many successful candidates come from a background in ICU, PCU and/or surgery.

A female nurse examining her patient

Inpatient RNs at Fresenius Medical Care perform dialysis treatments on an acute patient population in a hospital setting, including ICU, ER, Rehab, and Med/Surg units. What makes this role truly unique is the level of autonomy you’ll enjoy. Inpatient nurses are specifically accountable for administering and assessing each patient’s treatment plan. And because dialysis is a critical treatment for many hospital procedures and health conditions, you’ll have the opportunity to work with a wide variety of patients. Ideal candidates possess leadership skills and independence needed to make quick decisions in a fast-paced environment. Must be capable of educating patients and providing exceptional customer service to our partners. Six months to one year of dialysis experience or some form of critical care nursing experience are also required.

A female nurse examining her patient

Job Description

  • Has 7+ years of progressive experience directly in Human Resources with a broad understanding of European employment law, problem/resolution, investigation and documentation, and HR programs such as compensation and benefits, talent acquisition, learning and development, and HR administration.
  • Demonstrates excellent communication skills - both written and verbal including English
  • Can work independently and can manage multiple and competing priorities.
  • Experience with works councils, unions, negotiations, and managing collective bargaining agreements.
  • Demonstrated ability to be an agent of change -is resilient and can navigate challenging or difficult situations with the ability to hold crucial conversations. 
  • Collaborates at all levels through listening, sharing, and building upon ideas, challenging others’ ideas respectfully, compromises and adapts in order to achieve common goals that are the best interests of the organization and the teams involved.
  • Competence in software applications relating to human resources such as case management systems and Workday is preferred along with the suite of Microsoft Office products. 
  • Has strong business acumen in addition to Human Resources skills.
  • Has an unquestionable commitment to confidentiality, integrity, and privacy.
  • Healthcare experience a plus.
  • Ensures the application of HR policies and employee programs are fairly and consistently applied in accordance with Company core values and mission, Human Rights, Workplace Rights and Labor and Employment Principles, Global Social and Labor Standards Policy, Diversity & Inclusion, the Code of Ethics and Business Conduct, the Suppliers Code of Conduct, and all works council and union requirements.   
  • Monitors investigation outcomes for consistency, thoroughness, objectivity, and that remediation is aligned with policy, and regulatory requirements, ensuring the equitable treatment of employees.  
  • Responsible for the appropriate interaction and engagement with unions, meeting collective bargaining agreement requirements, and partaking or advising on negotiations as needed.
  • Works in strong partnership HR Management, Compliance, Legal, and Business Operations colleagues to provide support, connection, and collaboration on all employee related matters.
  • Provides recommendations to business leaders, employees and other HR professionals on complex performance management and policy matters. May assist with or conduct high-level investigations and/or executive escalations as needed.
  • Partakes in or directs the appeals process.
  • In collaboration with all ER leaders, creates procedures, investigation and documentation requirements, SOPs and SLAs and implements changes as necessary to ensure client satisfaction.  Continuously assesses quality including the effective and appropriate use of the case management system and documentation requirements.
  • Participates in policy review and supports the communication and implementation of policies.
  • Reviews and analyzes employee relations and employee engagement data to identify opportunities with recommended remedies.
  • Stays current on employment and labor practices.
  • Normally receives little instruction on day-to-day work, general instructions on new assignments, and can manage multiple and conflicting priorities.
  • Responsible for team management including performance, hiring, retention, staffing levels, performance appraisals, coaching and development opportunities.
  • Performs other related duties as assigned.

  • Has 7+ years of progressive experience directly in Human Resources with a broad understanding of European employment law, problem/resolution, investigation and documentation, and HR programs such as compensation and benefits, talent acquisition, learning and development, and HR administration.
  • Demonstrates excellent communication skills - both written and verbal including English
  • Can work independently and can manage multiple and competing priorities.
  • Experience with works councils, unions, negotiations, and managing collective bargaining agreements.
  • Demonstrated ability to be an agent of change -is resilient and can navigate challenging or difficult situations with the ability to hold crucial conversations. 
  • Collaborates at all levels through listening, sharing, and building upon ideas, challenging others’ ideas respectfully, compromises and adapts in order to achieve common goals that are the best interests of the organization and the teams involved.
  • Competence in software applications relating to human resources such as case management systems and Workday is preferred along with the suite of Microsoft Office products. 
  • Has strong business acumen in addition to Human Resources skills.
  • Has an unquestionable commitment to confidentiality, integrity, and privacy.
  • Healthcare experience a plus.

Success Profile

What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.

Success profile proportion

Success Profile

What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.

Success profile proportion

Success Profile

What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.

Success profile proportion

Success Profile

What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.

Success profile proportion
“I successfully completed the RN program and went on to hold the position of Staff RN, Charge Nurse, and finally Clinical Manager.”
Rosalyn,
Clinical Manager
“Every day I walk in I am changing lives for the better and working to inspire my patients.”
Andrew,
Patient Care Technician
“I am a member of an outstanding team that helps patients gain more control, achieve tangible goals, and live better lives.”
Tony,
Outpatient Services RN
“My goal is to make sure that our patients keep their mobility and quality of life. This goal is really personal for me. My own father always had really bad vasculature in his leg and never had access to the kind of care we offer — eventually he lost blood flow and mobility. Knowing what he went through makes me even more committed to our mission.”
Warren J.
Azura Regional Vice President

We've got your back.

We fully believe that dedication and passion should be recognized and rewarded. That’s why we offer a competitive compensation and benefits package to all of our employees. Our benefits provide the flexibility, choice and support you need to be at your best as you play a vital part in helping patients live longer, better and healthier lives.

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