Sr Clinical Support Specialist

PURPOSE AND SCOPE:

Primarily responsible for building FMCNA’s image and brand association as a credible clinical leader through clinical engagement activities. Acts as a subject matter expert to provide the organization with clinical insights that improve the ability to meet emerging customer needs. Provides clinical and product education and expertise. Acts as a resource to clinical staff on the proper use of assigned equipment/products.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• A seasoned experienced professional with a full understanding of area of specialization; resolves a wide range of issues in creative ways. Provides the organization with clinical insights that improve the ability to meet emerging customer needs.
• Provides up-to-date information on assigned product(s) to staff.
• Presents formal educational programs related to but not limited to concepts complications troubleshooting of various products and equipment machine function best demonstrated clinical practices and optimization of clinical outcomes.
• Acts as a subject matter expert and serves as a liaison between Clinical Support and Product Management to provide valuable feedback and input on product improvement and future enhancement features.
• Works with Field Sales to foster and grow new business by presenting product line features to evaluation accounts.
• Identifies clinical needs of assigned territory and communicates to applicable sales management.
• Keeps abreast of current accepted clinical practices and maintains knowledge base through professional training.
• May provide after-hours support to clinical staff and responds to clinical questions within accepted company guidelines.
• May provide clinical support for on-call periods.
• Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Demonstrates good judgment in selecting methods and techniques for obtaining solutions.
• Networks with senior internal and external personnel in own area of expertise.   
• Normally receives little instruction on day-to-day work general instructions on new assignments.
• Review and comply with the Code of Business Conduct and all applicable company policies and procedures local state and federal laws and regulations.
• Mentors other staff as applicable.
• May provide assistance to lower-level staff with more complex tasks that require a higher level of understanding of functions.
• Assist with various projects as assigned by direct supervisor.
• May be responsible for training new hire Clinical Support staff as needed.
• Other duties as assigned.

Additional responsibilities may include focus on one or more departments or locations.  See applicable addendum for department or location specific functions.

PHYSICAL DEMANDS AND WORKING CONDITIONS:

• The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Physical demands and work environments may vary within each dialysis customer setting and geographical location.
• May be required to wear standard Personal Protective Equipment (PPE). 
• May be required to lift/transport dialysis supplies/equipment.
• Travel required throughout assigned territory. Travel is required up to 90%

SUPERVISION:

• None

EDUCATION:

• Please see “Addendum Heart and Lung Therapies” for degree requirements

EXPERIENCE AND REQUIRED SKILLS:       

• Minimum 3-5 years of experience in nephrology nursing/hemodialysis in a clinical setting required or a Masters degree in a clinical discipline.
• Must have a credible reputation and technically relevant clinical skills to engage with other clinical professionals.
• Must have strong written and oral communications skills particularly adept at presentations and public speaking.
• Must have exceptional organizational skills and the ability to meet deadlines.
• Ability to demonstrate professionalism build valuable and lasting relationships exercise discretion and use independent judgment in all interactions internal and especially external to FMCNA. 
• Must be capable of identifying adapting to and advising FMCNA of important and emerging trends
• Must demonstrate a professional appearance when interacting with internal and external customers. 
• Demonstrate the ability to teach complex concepts in a simple concise manner to all levels of healthcare professionals.
• Must possess and display strong interpersonal skills with the ability to work with a wide range of people particularly thought leaders and influencers in the renal space.
• Must possess a strong ability to lead others and demonstrate ability to manage projects as required.

EO/AA Employer: Minorities/Females/Veterans/Disability/Sexual Orientation/Gender Identity

Fresenius Medical Care North America maintains a drug-free workplace in accordance with applicable federal and state laws.