Finance and Accounting Services

Sr BILINGUAL PAR Collections (Remote)

Address:

  • 1940 Lodge Rd, Kennesaw, GA 30144, United States of America
  • 135 S Power Rd, Mesa, AZ 85206, United States of America
  • 2201 W Plano Pkwy, Plano, TX 75075, United States of America

Job ID: R0195584

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As a Clinic Manager at Fresenius Medical Care, you’ll manage the daily operations of our outpatient centers. More importantly, you’ll be the key driver in carrying out our mission: To deliver superior care that improves the quality of life of every patient, every day, setting the standard by which others in the health care industry are judged. This is accomplished by hiring, developing and inspiring a multi-disciplinary team, collaborating with physicians, tracking and delivering superior patient outcomes and monitoring regulatory and safety requirements. Strong management skills are required and prior direct patient care experience is needed for occasions when the team needs a helping hand.

A female nurse examining her patient

Patient Care Technicians (PCTs) at Fresenius Medical Care support and collaborate with RNs to provide dialysis treatment to several patients at a time while maintaining the functionality of the clinic. This involves prepping and testing equipment, reviewing treatment sheets, and opening the clinic at 4am for first shift. PCTs have a combination of technical skills and genuine passion needed to develop deep relationships with patients and improve their quality of life. Qualified candidates have prior customer service, healthcare and direct patient care experience, and will have the opportunity to learn the discipline of dialysis.

A female nurse examining her patient

Fresenius Medical Care nurses are on the front line of patient care, improving the quality of life of every patient, every day. That means providing dialysis care to 10-12 patients at any given time, and collaborating with our multi-disciplinary team to deliver a unique care plan to each one of them. This role is all about relationships and the bond you’ll create with patients and their families. Prior dialysis nursing experience is helpful, but many successful candidates come from a background in ICU, PCU and/or surgery.

A female nurse examining her patient

Inpatient RNs at Fresenius Medical Care perform dialysis treatments on an acute patient population in a hospital setting, including ICU, ER, Rehab, and Med/Surg units. What makes this role truly unique is the level of autonomy you’ll enjoy. Inpatient nurses are specifically accountable for administering and assessing each patient’s treatment plan. And because dialysis is a critical treatment for many hospital procedures and health conditions, you’ll have the opportunity to work with a wide variety of patients. Ideal candidates possess leadership skills and independence needed to make quick decisions in a fast-paced environment. Must be capable of educating patients and providing exceptional customer service to our partners. Six months to one year of dialysis experience or some form of critical care nursing experience are also required.

A female nurse examining her patient

Job Description

PURPOSE AND SCOPE:

Utilizing applied knowledge, the Sr. Patient Account Representative – Collections assists the Quality Assurance department. Ensuring services are met and established standards of quality assurance are followed. In addition to departmental auditing, it includes performance and the development of call center staff in relation to increasing performance and departmental standards. 

Principal Duties and Responsibilities: 

  • Understand and implement quality assurance standards 
  • Evaluate the adequacy of quality assurance standards 
  • Create sampling procedures and directions for recording and reporting quality data 
  • Review the implementation and efficiency of quality and inspection systems 
  • Document internal audits and other quality assurance activities 
  • Investigate patient complaints and non-adherence issues 
  • Collect and compile quality data 
  • Responsibility for tracking, researching, and responding to complaints 
  • Analyze data to identify areas for improvement in the quality system 
  • Prepare reports to communicate outcomes of quality activities 
  • Identify training needs and organize refresher training meetings to meet quality standards 
  • Evaluate audit findings 
  • Confirm ongoing compliance with quality and industry regulatory requirements 
  • Coach staff on techniques to increase performance 
  • Develop methods to assist staff in performance areas 
  • Teach/train negotiation techniques to staff 
  • Create various job aid training documents 
  • Educate staff about collection methods 
  • Document strategies for new approaches to handling patient calls 
  • Follows processes and operational policies in selecting methods and techniques for    obtaining solutions 
  • Understands and recommends changes to policies and establishes procedures that affect immediate organization(s) 
  • Frequently interacts with supervisors, patients, managers, and other internal FMC employees normally involving matters between functional areas, other company divisions or departments, or customers 
  • Participates and presents at meetings with internal and external representatives. Often leading a cooperative effort among members of a project team 
  • Interacts with internal departments and external customers, particularly in problem-resolution 
  • Acts as an advisor to subordinate(s) to meet schedules and/or resolve technical problems 
  • Assist with various projects as assigned 
  • Other duties as assigned 

EXPERIENCE AND REQUIRED SKILLS: 

  • Bilingual Spanish/English required
  • Must be willing to work 8 am – 5 pm CST 
  • Leadership experience preferred 
  • Quality auditing experience preferred, but not required 
  • Product or industry-specific experience 
  • Strong computer skills including Microsoft Office and databases 
  • Knowledge of tools, concepts of QA and Employee Development 
  • Knowledge of relevant regulatory requirements 
  • PCI/HIPAA Laws 
  • NICE Call Recording 
  • Service observing experience 

EO/AA Employer: Minorities/Females/Veterans/Disability/Sexual Orientation/Gender Identity

 

Fresenius Medical Care North America maintains a drug-free workplace in accordance with applicable federal and state laws.

If your location allows for pay/benefit transparency, please click the link below to request further information on this position.   Pay Transparency Request Form

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status.

Success Profile

What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.

Success profile proportion

Success Profile

What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.

Success profile proportion

Success Profile

What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.

Success profile proportion

Success Profile

What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.

Success profile proportion
“I successfully completed the RN program and went on to hold the position of Staff RN, Charge Nurse, and finally Clinical Manager.”
Rosalyn,
Clinical Manager
“Every day I walk in I am changing lives for the better and working to inspire my patients.”
Andrew,
Patient Care Technician
“I am a member of an outstanding team that helps patients gain more control, achieve tangible goals, and live better lives.”
Tony,
Outpatient Services RN
“My goal is to make sure that our patients keep their mobility and quality of life. This goal is really personal for me. My own father always had really bad vasculature in his leg and never had access to the kind of care we offer — eventually he lost blood flow and mobility. Knowing what he went through makes me even more committed to our mission.”
Warren J.
Azura Regional Vice President

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We fully believe that dedication and passion should be recognized and rewarded. That’s why we offer a competitive compensation and benefits package to all of our employees. Our benefits provide the flexibility, choice and support you need to be at your best as you play a vital part in helping patients live longer, better and healthier lives.

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Watch what empowers us.

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