Supply Chain and Logistics

Shipper/Receiver

Address: 11188 Featherstone Way, Unit 130, Richmond, BC V6W 1K9, Canada

Job ID: R0189720

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As a Clinic Manager at Fresenius Medical Care, you’ll manage the daily operations of our outpatient centers. More importantly, you’ll be the key driver in carrying out our mission: To deliver superior care that improves the quality of life of every patient, every day, setting the standard by which others in the health care industry are judged. This is accomplished by hiring, developing and inspiring a multi-disciplinary team, collaborating with physicians, tracking and delivering superior patient outcomes and monitoring regulatory and safety requirements. Strong management skills are required and prior direct patient care experience is needed for occasions when the team needs a helping hand.

A female nurse examining her patient

Patient Care Technicians (PCTs) at Fresenius Medical Care support and collaborate with RNs to provide dialysis treatment to several patients at a time while maintaining the functionality of the clinic. This involves prepping and testing equipment, reviewing treatment sheets, and opening the clinic at 4am for first shift. PCTs have a combination of technical skills and genuine passion needed to develop deep relationships with patients and improve their quality of life. Qualified candidates have prior customer service, healthcare and direct patient care experience, and will have the opportunity to learn the discipline of dialysis.

A female nurse examining her patient

Fresenius Medical Care nurses are on the front line of patient care, improving the quality of life of every patient, every day. That means providing dialysis care to 10-12 patients at any given time, and collaborating with our multi-disciplinary team to deliver a unique care plan to each one of them. This role is all about relationships and the bond you’ll create with patients and their families. Prior dialysis nursing experience is helpful, but many successful candidates come from a background in ICU, PCU and/or surgery.

A female nurse examining her patient

Inpatient RNs at Fresenius Medical Care perform dialysis treatments on an acute patient population in a hospital setting, including ICU, ER, Rehab, and Med/Surg units. What makes this role truly unique is the level of autonomy you’ll enjoy. Inpatient nurses are specifically accountable for administering and assessing each patient’s treatment plan. And because dialysis is a critical treatment for many hospital procedures and health conditions, you’ll have the opportunity to work with a wide variety of patients. Ideal candidates possess leadership skills and independence needed to make quick decisions in a fast-paced environment. Must be capable of educating patients and providing exceptional customer service to our partners. Six months to one year of dialysis experience or some form of critical care nursing experience are also required.

A female nurse examining her patient

Job Description

PURPOSE AND SCOPE:

Supports FME Canada's mission, vision, core values and customer service philosophy. Adheres to the FME Canada Compliance Program, including following all regulatory and division/company policy requirements.

Under the direction of the Warehouse Manager, this individual will be responsible for all matters pertaining to the shipping and receiving of Fresenius Medical Care products, and the storing and movement within the distribution centre.

DUTIES ACTIVITIES:

CUSTOMER SERVICE:

  • Responsible for driving the FME Canada culture through values and customer service standards.

  • Accountable for outstanding customer service to all external and internal customers.

  • Develops and maintains effective relationships through effective and timely communication.

  • Takes initiative and action to respond, resolve and follow up regarding customer service issues with all customers in a timely manner.

PRINCIPAL RESPONSIBILITIES AND DUTIES:

  • Receive and ship goods in accordance with Fresenius Medical Care Canada standard operating procedures and safety best practices.

  • Operate forklift and any other equipment in a safe manner.

  • Fill, check and prepare orders to be shipped.

  • Store inventory after it has been received into stock.

  • Receive and record customer and patient returns.

  • Utilize various shipping systems that Fresenius has in house, such as the Purolator system.

  • Participate in inventory counts as needed.

  • Inspect and verify incoming goods against invoice or packing slip, refusing incorrect and damaged goods.

  • Maintain warehouse in proper clean condition befitting a healthcare facility.

  • Carry a pager when required.

  • Enter receipt of goods in AX system — when required.

  • Other duties as assigned.

PHYSICAL DEMANDS AND WORKING CONDITIONS:

The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Typical warehouse duties, driving tow motor, regular lifting up to 50 lbs., walking or standing up to 50% of the time on concrete floor. Some exposure to extreme weather while loading trucks. Some office/computer work.

EDUCATION:

  • High school diploma

EXPERIENCE AND REOUIRED SKILLS:

  • 1-2 years experience working in a distribution centre environment.

  • Working knowledge of computers including shipping computer systems.

  • Ability to work collaboratively in a team environment on a variety of work functions.

  • Must be able to interact with employees within all departments/levels of FME Canada, as well as freight companies.

  • Knowledge of safety and Health Canada regulations.

  • Forklift operation experience or certification preferred.

RELATIONSHIPS:

Internal Contacts; All internal employees, All distribution employees in Canada, FUSA

External Contacts: Freight companies, 3rd party warehouses, customs brokers, Destruction Company, waste removal & recycling companies

SUPERVISION: N/A

The duties listed in this job description are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

Success Profile

What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.

Success profile proportion

Success Profile

What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.

Success profile proportion

Success Profile

What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.

Success profile proportion

Success Profile

What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.

Success profile proportion
“I successfully completed the RN program and went on to hold the position of Staff RN, Charge Nurse, and finally Clinical Manager.”
Rosalyn,
Clinical Manager
“Every day I walk in I am changing lives for the better and working to inspire my patients.”
Andrew,
Patient Care Technician
“I am a member of an outstanding team that helps patients gain more control, achieve tangible goals, and live better lives.”
Tony,
Outpatient Services RN
“My goal is to make sure that our patients keep their mobility and quality of life. This goal is really personal for me. My own father always had really bad vasculature in his leg and never had access to the kind of care we offer — eventually he lost blood flow and mobility. Knowing what he went through makes me even more committed to our mission.”
Warren J.
Azura Regional Vice President

We've got your back.

We fully believe that dedication and passion should be recognized and rewarded. That’s why we offer a competitive compensation and benefits package to all of our employees. Our benefits provide the flexibility, choice and support you need to be at your best as you play a vital part in helping patients live longer, better and healthier lives.

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