Information Technology

ServiceNow Platform Owner

Address: Headquarters, 920 Winter St, Waltham, Massachusetts, 02451, United States of America

Job ID: R0259855

Location Type: Remote

Apply Manually
  • Overview
  • Job Description
  • Success Profile
  • Rewards
  • Connect

As a Clinic Manager at Fresenius Medical Care, you’ll manage the daily operations of our outpatient centers. More importantly, you’ll be the key driver in carrying out our mission: To deliver superior care that improves the quality of life of every patient, every day, setting the standard by which others in the health care industry are judged. This is accomplished by hiring, developing and inspiring a multi-disciplinary team, collaborating with physicians, tracking and delivering superior patient outcomes and monitoring regulatory and safety requirements. Strong management skills are required and prior direct patient care experience is needed for occasions when the team needs a helping hand.

A female nurse examining her patient

Patient Care Technicians (PCTs) at Fresenius Medical Care support and collaborate with RNs to provide dialysis treatment to several patients at a time while maintaining the functionality of the clinic. This involves prepping and testing equipment, reviewing treatment sheets, and opening the clinic at 4am for first shift. PCTs have a combination of technical skills and genuine passion needed to develop deep relationships with patients and improve their quality of life. Qualified candidates have prior customer service, healthcare and direct patient care experience, and will have the opportunity to learn the discipline of dialysis.

A female nurse examining her patient

Fresenius Medical Care nurses are on the front line of patient care, improving the quality of life of every patient, every day. That means providing dialysis care to 10-12 patients at any given time, and collaborating with our multi-disciplinary team to deliver a unique care plan to each one of them. This role is all about relationships and the bond you’ll create with patients and their families. Prior dialysis nursing experience is helpful, but many successful candidates come from a background in ICU, PCU and/or surgery.

A female nurse examining her patient

Inpatient RNs at Fresenius Medical Care perform dialysis treatments on an acute patient population in a hospital setting, including ICU, ER, Rehab, and Med/Surg units. What makes this role truly unique is the level of autonomy you’ll enjoy. Inpatient nurses are specifically accountable for administering and assessing each patient’s treatment plan. And because dialysis is a critical treatment for many hospital procedures and health conditions, you’ll have the opportunity to work with a wide variety of patients. Ideal candidates possess leadership skills and independence needed to make quick decisions in a fast-paced environment. Must be capable of educating patients and providing exceptional customer service to our partners. Six months to one year of dialysis experience or some form of critical care nursing experience are also required.

A female nurse examining her patient

Job Description

PRINCIPAL DUTIES AND RESPONSIBILITIES:


Platform Strategy & Ownership

  • Own and govern the ServiceNow platform, including all instances, integrations, and development activities.
  • Define and execute a multi-year platform roadmap aligned with business strategy and enterprise priorities.
  • Identify opportunities to optimize platform performance, improve efficiency, and maximize ROI.
  • Drive consolidation, standardization, and scalability across the platform ecosystem.

Transformation & Innovation

Lead digital transformation initiatives, including:

- Self-service capabilities

- Workflow automation

- User experience enhancements

- Enterprise system integrations

  • Champion continuous improvement and innovation across the platform.

Delivery & Execution

  • Oversee end-to-end delivery of platform enhancements, including planning, design, development, testing, implementation, and maintenance.
  • Ensure high-quality, efficient, and scalable delivery aligned with Agile methodologies.
  • Manage product backlog and prioritize initiatives to meet business needs.

Governance, Risk & Compliance

  • Establish and enforce platform governance, security policies, and standards.
  • Ensure data integrity, platform stability, and compliance with regulatory and security requirements.
  • Oversee platform upgrades, patching, and integrations to maintain system health and reliability.

Team Leadership

  • Lead and develop globally distributed teams, including internal staff, offshore resources, and third-party vendors.
  • Foster a culture of accountability, collaboration, innovation, and continuous improvement.
  • Drive adoption of platform capabilities and support organizational change management.
  • Oversee support operations, including queue management, prioritization, and escalation handling.

PHYSICAL DEMANDS AND WORKING CONDITIONS:

  • No travel is expected for this position.

Collaboration

  • Working with various external vendors, Internal Business team, Procurement and Legal teams .

EDUCATION AND REQUIRED CREDENTIALS:

  • Bachelor’s Degree; Advanced Degree desirable or an equivalent combination of education and experience

EXPERIENCE AND SKILLS:

  • 8+ years of experience in enterprise platform ownership, preferably ServiceNow.
  • Proven experience leading Agile development teams and managing product backlogs.
  • Strong knowledge of software development lifecycle (SDLC) and governance processes.
  • · Experience with system implementation and organizational change management.
  • Solid understanding of IT service management (ITSM) practices.
  • Excellent analytical, problem-solving, and decision-making skills.
  • Strong written and verbal communication skills with the ability to influence stakeholders at all levels.
  • Ability to collaborate effectively across business, IT, and executive leadership teams.

The rate of pay for this position will depend on the successful candidate’s work location and qualifications, including relevant education, work experience, skills, and competencies.

Annual Rate: $147000.00 - $246000.00
Benefit Overview: This position offers a comprehensive benefits package including medical, dental, and vision insurance, a 401(k) with company match, paid time off, parental leave and potential for performance-based bonuses depending on company and individual performance.

Fresenius Medical Care is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sexual orientation, gender identity, parental status, national origin, age, disability, military service, or other non-merit-based factors

Success Profile

What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.

Success profile proportion

Success Profile

What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.

Success profile proportion

Success Profile

What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.

Success profile proportion

Success Profile

What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.

Success profile proportion
“I successfully completed the RN program and went on to hold the position of Staff RN, Charge Nurse, and finally Clinical Manager.”
Rosalyn,
Clinical Manager
“Every day I walk in I am changing lives for the better and working to inspire my patients.”
Andrew,
Patient Care Technician
“I am a member of an outstanding team that helps patients gain more control, achieve tangible goals, and live better lives.”
Tony,
Outpatient Services RN
“My goal is to make sure that our patients keep their mobility and quality of life. This goal is really personal for me. My own father always had really bad vasculature in his leg and never had access to the kind of care we offer — eventually he lost blood flow and mobility. Knowing what he went through makes me even more committed to our mission.”
Warren J.
Azura Regional Vice President

We've got your back.

We fully believe that dedication and passion should be recognized and rewarded. That’s why we offer a competitive compensation and benefits package to all of our employees. Our benefits provide the flexibility, choice and support you need to be at your best as you play a vital part in helping patients live longer, better and healthier lives.

Connect With Us

Subscribe and follow to see the newest jobs and updates about life at Fresenius Medical Care.

By submitting your information, you acknowledge that you have read our privacy policy consent to receive email communications from Fresenius Medical Care AG.

© Fresenius Medical Care AG