Information Technology
ServiceNow Developer (HRSD)
Address: Bengaluru, Bengaluru, Karnātaka, 560066, India
Job ID: R0251611
Location Type: Hybrid
- Overview
- Job Description
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As a Clinic Manager at Fresenius Medical Care, you’ll manage the daily operations of our outpatient centers. More importantly, you’ll be the key driver in carrying out our mission: To deliver superior care that improves the quality of life of every patient, every day, setting the standard by which others in the health care industry are judged. This is accomplished by hiring, developing and inspiring a multi-disciplinary team, collaborating with physicians, tracking and delivering superior patient outcomes and monitoring regulatory and safety requirements. Strong management skills are required and prior direct patient care experience is needed for occasions when the team needs a helping hand.
Patient Care Technicians (PCTs) at Fresenius Medical Care support and collaborate with RNs to provide dialysis treatment to several patients at a time while maintaining the functionality of the clinic. This involves prepping and testing equipment, reviewing treatment sheets, and opening the clinic at 4am for first shift. PCTs have a combination of technical skills and genuine passion needed to develop deep relationships with patients and improve their quality of life. Qualified candidates have prior customer service, healthcare and direct patient care experience, and will have the opportunity to learn the discipline of dialysis.
Fresenius Medical Care nurses are on the front line of patient care, improving the quality of life of every patient, every day. That means providing dialysis care to 10-12 patients at any given time, and collaborating with our multi-disciplinary team to deliver a unique care plan to each one of them. This role is all about relationships and the bond you’ll create with patients and their families. Prior dialysis nursing experience is helpful, but many successful candidates come from a background in ICU, PCU and/or surgery.
Inpatient RNs at Fresenius Medical Care perform dialysis treatments on an acute patient population in a hospital setting, including ICU, ER, Rehab, and Med/Surg units. What makes this role truly unique is the level of autonomy you’ll enjoy. Inpatient nurses are specifically accountable for administering and assessing each patient’s treatment plan. And because dialysis is a critical treatment for many hospital procedures and health conditions, you’ll have the opportunity to work with a wide variety of patients. Ideal candidates possess leadership skills and independence needed to make quick decisions in a fast-paced environment. Must be capable of educating patients and providing exceptional customer service to our partners. Six months to one year of dialysis experience or some form of critical care nursing experience are also required.
Job Description
About the Role
We are looking for a Jr. ServiceNow HRSD Developer to join FME's Enterprise Tools team and support our HRSD implementation alongside the HRSD Team. This is a hands-on development and configuration role where you will contribute to building and testing HRSD capabilities, assist with data migration and integration support tasks, and help maintain platform quality through the sprint cycles and UAT. Post-implementation.
Fresenius Medical Care is a global leader in renal care products and services, dedicated to improving patient quality of life. Our Enterprise Tools team owns the ServiceNow platform and is undertaking a major HRSD implementation to replace the legacy Dovetail case management system with a modern, scalable, employee-centric HR service delivery platform.
The HRSD program covers: Case Management, Employee Relations, Employee Center Pro, HR Agent Workspace, Employee Document Management (replacing PeopleDoc and OnBase), Knowledge Management (with SharePoint external source), Universal Requests, Workday HCM integration, Internationalization (3 languages), Dynamic Translations, Data Migration from Dovetail, and OCM.
Key Responsibilities
HRSD Capabilties
Execute assigned configuration and development tasks within HRSD modules — Case Management, Employee Relations, Employee Center Pro, HR Agent Workspace, EDM, Knowledge Management, and Universal Requests — under Sr. Developer direction.
Assist with Case Management configuration: Topic Categories, Topic Details, Templates, Assignment Rules, SLAs, custom fields, form/list layouts, and standard Notifications.
Support Employee Center Pro configuration: portal record setup, widget layout, audience configuration, taxonomy, and content creation (banners, announcements, quick links, calendar schedules).
Assist HR Agent Workspace configuration: workspace list setup, form layout adjustments, and branding alignment with EC portal.
Support Employee Document Management: Document Type and Security Policy configuration, Advanced Forms template builds (low/medium complexity), and Bulk Import staging and validation.
Assist with Knowledge Management: Knowledge Base and Category setup, workflow configuration, article import, and SharePoint external source configuration under Sr. guidance.
Contribute to Universal Requests configuration: Service Set, Assignment Groups, Service Configurations, State Mappings, and Record Producer build.
Support Internationalization: assist with localization property setup, field/label export preparation, and import of translated values.
Build Flow Designer flows, Business Rules, Client Scripts, and UI Policies for assigned user stories; submit for Sr. Developer code review before promotion.
Testing, Migration & Quality
Execute unit testing on all assigned configurations and document results against sprint acceptance criteria.
Assist in building and running ATF test scripts for HRSD configurations.
Support data migration activities: assist with Dovetail case migration template validation, field mapping review, and import staging/validation under Sr. Developer oversight.
Assist with EDM Bulk Document Import staging: validate file sizes, naming conventions, and metadata from PeopleDoc and OnBase source systems.
Log, track, and retest defects during UAT cycles; assist Sr. Developer with defect remediation tasks.
Maintain configuration documentation, sprint notes, and technical runbook updates.
Collaboration
Participate in sprint planning, daily stand-ups, sprint reviews, and retrospectives as an active team contributor.
Respond to support requests from HR process owners and platform users; escalate to Sr. Developer as needed.
Assist with update set preparation and environment promotions (Dev → Test → Prod)
Actively apply feedback from code reviews and seek opportunities to deepen HRSD platform expertise.
Required Qualifications
2+ years of ServiceNow development or administration experience in an enterprise environment.
Working knowledge of JavaScript, GlideScript, Business Rules, Client Scripts, UI Policies, and Flow Designer basics.
Exposure to HRSD or HR Service Management within ServiceNow — coursework, certification, or hands-on experience.
Familiarity with ServiceNow portal/Employee Center configuration (Service Portal or EC Pro).
Understanding of ServiceNow role-based access control (ACLs, User Criteria, groups).
Experience working within Agile or sprint-based delivery teams.
Ability to execute well-defined configuration tasks from functional specifications with minimal rework.
Detail-oriented; comfortable with documentation requirements and sprint-based deliverable tracking.
Collaborative, growth-oriented mindset; receptive to mentorship and code review feedback.
Preferred Qualifications
Hands-on experience with any HRSD module: Case Management, Employee Center, HR Agent Workspace, or EDM.
Experience with Knowledge Management configuration — Knowledge Bases, workflows, article imports.
Familiarity with ServiceNow transform maps, import sets, or data migration tooling.
Exposure to Workday or other HCM integrations in ServiceNow.
Experience with ServiceNow Internationalization features (language plugins, label translation).
Healthcare, life sciences, or regulated industry background is a plus.
Familiarity with GDPR / data privacy requirements in an HR context.
Certifications
Certified ServiceNow Administrator (CSA) -Required
Certified Application Developer (CAD) -Preferred
CIS — HR Service Delivery (HRSD) -Preferred
Micro-Cert — Employee Center Pro -Preferred
Micro-Cert — Agile and Test Management -Preferred
ITIL 4 Foundation -Nice to Have
Success Profile
What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.
Leadership
Communicator
Compassionate
Problem-solver
Motivational
Good Listener
Success Profile
What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.
Commpassionate Patient Care
Empathetic
Team Player
Detail Oriented
Efficient
Responsible
Success Profile
What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.
Communicator
Compassionate
Detail Oriented
Relationship Expertise
Facilitator
Leadership
Success Profile
What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.
Compassionate
Flexible
Independent
Quick-thinking
Patient
Responsible
“I successfully completed the RN program and went on to hold the position of Staff RN, Charge Nurse, and finally Clinical Manager.”
Rosalyn,
Clinical Manager
Clinical Manager
“Every day I walk in I am changing lives for the better and working to inspire my patients.”
Andrew,
Patient Care Technician
Patient Care Technician
“I am a member of an outstanding team that helps patients gain more control, achieve tangible goals, and live better lives.”
Tony,
Outpatient Services RN
Outpatient Services RN
“My goal is to make sure that our patients keep their mobility and quality of life. This goal is really personal for me. My own father always had really bad vasculature in his leg and never had access to the kind of care we offer — eventually he lost blood flow and mobility. Knowing what he went through makes me even more committed to our mission.”
Warren J.
Azura Regional Vice President
Azura Regional Vice President
We've got your back.
We fully believe that dedication and passion should be recognized and rewarded. That’s why we offer a competitive compensation and benefits package to all of our employees. Our benefits provide the flexibility, choice and support you need to be at your best as you play a vital part in helping patients live longer, better and healthier lives.
Healthcare
Continuing Education
Paid Time Off
Collaborative Environment
Additional Perks
401(k) Retirement Saving
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