Information Technology
Service Now Developer - ITSM
Address: #67, Uttarahalli main road, Kengeri, Bangalore, KA 560060, India
Job ID: R0199623
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As a Clinic Manager at Fresenius Medical Care, you’ll manage the daily operations of our outpatient centers. More importantly, you’ll be the key driver in carrying out our mission: To deliver superior care that improves the quality of life of every patient, every day, setting the standard by which others in the health care industry are judged. This is accomplished by hiring, developing and inspiring a multi-disciplinary team, collaborating with physicians, tracking and delivering superior patient outcomes and monitoring regulatory and safety requirements. Strong management skills are required and prior direct patient care experience is needed for occasions when the team needs a helping hand.
Patient Care Technicians (PCTs) at Fresenius Medical Care support and collaborate with RNs to provide dialysis treatment to several patients at a time while maintaining the functionality of the clinic. This involves prepping and testing equipment, reviewing treatment sheets, and opening the clinic at 4am for first shift. PCTs have a combination of technical skills and genuine passion needed to develop deep relationships with patients and improve their quality of life. Qualified candidates have prior customer service, healthcare and direct patient care experience, and will have the opportunity to learn the discipline of dialysis.
Fresenius Medical Care nurses are on the front line of patient care, improving the quality of life of every patient, every day. That means providing dialysis care to 10-12 patients at any given time, and collaborating with our multi-disciplinary team to deliver a unique care plan to each one of them. This role is all about relationships and the bond you’ll create with patients and their families. Prior dialysis nursing experience is helpful, but many successful candidates come from a background in ICU, PCU and/or surgery.
Inpatient RNs at Fresenius Medical Care perform dialysis treatments on an acute patient population in a hospital setting, including ICU, ER, Rehab, and Med/Surg units. What makes this role truly unique is the level of autonomy you’ll enjoy. Inpatient nurses are specifically accountable for administering and assessing each patient’s treatment plan. And because dialysis is a critical treatment for many hospital procedures and health conditions, you’ll have the opportunity to work with a wide variety of patients. Ideal candidates possess leadership skills and independence needed to make quick decisions in a fast-paced environment. Must be capable of educating patients and providing exceptional customer service to our partners. Six months to one year of dialysis experience or some form of critical care nursing experience are also required.
Job Description
Fresenius Medical Care is the world's leading provider of products and services for individuals with renal diseases of which around 4,2 million patients worldwide regularly undergo dialysis treatment. Dialysis is a vital blood cleansing procedure that substitutes the function of the kidneys in case of kidney failure.
Our Global Business Services teams provide essential services to our Fresenius Medical Care teams around the world that make it possible for us to deliver life-changing care to more than 75,000 patients annually.
This position is located in Bangalore, in our newly built GBS Hub. Shift starts at 12:30 IST during summer and 1:30 IST during winter time.
Job Summary:
We are seeking a highly skilled and motivated ServiceNow ITSM Developer who can contribute to our team’s success.
As a ServiceNow Developer, you will perform configuration, development, support, and maintenance, working with external and internal stakeholders to understand, propose, and deliver digital transformation solutions through all the ITSM applications. The ideal candidate will possess an in-depth experience of IT Service Management (ITSM) and understanding IT Operations Management (ITOM), and related ServiceNow module. The candidate should possess hands-on expertise with ServiceNow projects from inception through completion.
Key Responsibilities:
- Support the standup, configuration, and implementation of ServiceNow’s ITSM
- Work with ServiceNow architect and other developers regarding ITOM, CORE and other modules as required.
- Create and maintain Forms, Reports, Views, Workflows, Groups and Roles.
- Create, maintain, and enhance Dashboards and reporting (including scheduled reports and Performance analytics)
- Create and configure tool integrations with ServiceNow (API configurations or spoke integrations).
- Coordinate and support application and platform upgrades.
- Assist with the design, creation, and cataloging of business process flows.
- Work with other members of the ServiceNow development team to propose solutions based on business needs and strategies.
- Perform the necessary tasks to design and configure ServiceNow functions to meet operational needs.
- Support business process re-engineering activities to move ticketing and order management capabilities into ServiceNow.
- Interact with the customer to address Systems Engineering technical considerations and associated problems, issues, or conflicts.
- Developing, configuring, and customizing the ServiceNow platform to fit business requirements.
- Develop custom applications, enhancements, and integrations using JavaScript, AngularJS, and ServiceNow APIs to ensure tailored solutions that meet client-specific needs.
- Conduct system troubleshooting, testing, and performance tuning to ensure the highest availability and functionality.
- Orchestrate and automate tasks.
- Responsible for the design and build of ServiceNow Applications and integration to other applications and platforms, including architecture, languages, best practices, and methodologies in an Agile Scrum environment.
- Provide strong development and project on-track and on-task and collaborate on an ongoing project in both new and enhancements development between engineers, developers, analysts, and other team members.
- Follow, maintain, and apply documentation best practice policies, procedures, and processes throughout ServiceNow development
- Collaborate with cross-functional teams to gather input to support ongoing business needs for ServiceNow configuration, implementation, and support.
- Review and apply any additional UI/UX requirements from external and internal teams and align into ServiceNow development
- Utilizes available programming methodologies and languages and adheres to coding standards, procedures, and techniques while contributing to the technical code documentation.
- Support data migration as needed.
- Design and implement solutions following established Configuration Management policies and standards.
- Integrate data from multiple data sources ensuring data quality and integrity are maintained.
- Perform upgrades, patching, and other maintenance activities as necessary.
- Desire to further grow and enhance skillsets from more senior developers throughout each project.
- Must want to grow knowledge of ServiceNow platform and capabilities by continuing to obtain ServiceNow certifications.
Qualifications & Skills:
- Certifications (Must hold the following certifications):
- ServiceNow Certified Application Developer (CAD) or ServiceNow Certified ITSM Implementation
- 2+ ServiceNow Micro-Certification
- CIS ITOM (Preferred)
- Bachelor’s degree in a technical field or related discipline, or equivalent experience/combined education
- At least three years of experience designing, developing, and supporting technology infrastructure.
- At least three years of ServiceNow development.
- Experience with ServiceNow upgrades.
- Experience with ServiceNow Virtual Agent and static/dynamic translations
- Expertise across advanced ServiceNow ITSM applications and understanding of other applications such as CSM and ITOM.
- Strong command of JavaScript, HTML/CSS, and Glide scripting for ServiceNow development and customization.
- Experience with Agile methodologies and project management practices.
- The qualified candidate shall have excellent customer service skills and the ability to work independently, prioritize, schedule, and complete multiple tasks.
- Ability to multi-task and self-assign work in a fast-paced environment.
- Strong communication skills that enable proactive and effective collaboration with a virtual team, including clearly articulating status and presenting to both customers and program leadership. Candidate shall have the ability to develop and present management-level briefings.
- Demonstrate potential and willingness to learn and adapt to rapid technological changes.
- Open to receiving mentoring from senior developers and subject matter experts.
- Experience in Health & Safety compliance is a plus.
Why Join Us?
- Work on impactful projects that drive business transformation.
- Be part of an innovative and fast-paced team.
- Opportunities for professional development and ServiceNow certifications.
- Competitive salary and benefits package.
Success Profile
What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.
Leadership
Communicator
Compassionate
Problem-solver
Motivational
Good Listener
Success Profile
What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.
Commpassionate Patient Care
Empathetic
Team Player
Detail Oriented
Efficient
Responsible
Success Profile
What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.
Communicator
Compassionate
Detail Oriented
Relationship Expertise
Facilitator
Leadership
Success Profile
What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.
Compassionate
Flexible
Independent
Quick-thinking
Patient
Responsible
“I successfully completed the RN program and went on to hold the position of Staff RN, Charge Nurse, and finally Clinical Manager.”
Rosalyn,
Clinical Manager
Clinical Manager
“Every day I walk in I am changing lives for the better and working to inspire my patients.”
Andrew,
Patient Care Technician
Patient Care Technician
“I am a member of an outstanding team that helps patients gain more control, achieve tangible goals, and live better lives.”
Tony,
Outpatient Services RN
Outpatient Services RN
“My goal is to make sure that our patients keep their mobility and quality of life. This goal is really personal for me. My own father always had really bad vasculature in his leg and never had access to the kind of care we offer — eventually he lost blood flow and mobility. Knowing what he went through makes me even more committed to our mission.”
Warren J.
Azura Regional Vice President
Azura Regional Vice President
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We fully believe that dedication and passion should be recognized and rewarded. That’s why we offer a competitive compensation and benefits package to all of our employees. Our benefits provide the flexibility, choice and support you need to be at your best as you play a vital part in helping patients live longer, better and healthier lives.
Healthcare
Continuing Education
Paid Time Off
Collaborative Environment
Additional Perks
401(k) Retirement Saving
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