Legal and Compliance

Service Contract Manager

Address: Headquarters, Waltham, MA 02451, United States of America

Job ID: R0172738

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As a Clinic Manager at Fresenius Medical Care, you’ll manage the daily operations of our outpatient centers. More importantly, you’ll be the key driver in carrying out our mission: To deliver superior care that improves the quality of life of every patient, every day, setting the standard by which others in the health care industry are judged. This is accomplished by hiring, developing and inspiring a multi-disciplinary team, collaborating with physicians, tracking and delivering superior patient outcomes and monitoring regulatory and safety requirements. Strong management skills are required and prior direct patient care experience is needed for occasions when the team needs a helping hand.

A female nurse examining her patient

Patient Care Technicians (PCTs) at Fresenius Medical Care support and collaborate with RNs to provide dialysis treatment to several patients at a time while maintaining the functionality of the clinic. This involves prepping and testing equipment, reviewing treatment sheets, and opening the clinic at 4am for first shift. PCTs have a combination of technical skills and genuine passion needed to develop deep relationships with patients and improve their quality of life. Qualified candidates have prior customer service, healthcare and direct patient care experience, and will have the opportunity to learn the discipline of dialysis.

A female nurse examining her patient

Fresenius Medical Care nurses are on the front line of patient care, improving the quality of life of every patient, every day. That means providing dialysis care to 10-12 patients at any given time, and collaborating with our multi-disciplinary team to deliver a unique care plan to each one of them. This role is all about relationships and the bond you’ll create with patients and their families. Prior dialysis nursing experience is helpful, but many successful candidates come from a background in ICU, PCU and/or surgery.

A female nurse examining her patient

Job Description

PURPOSE AND SCOPE: The Manager, Contracts Administration will play an integral role in business by providing overall administration and management of the contracting process for the group, including oversight of all agreements related to clinical trials. The incumbent is responsible for successful implementation, coordination, and administration of contracting procedures for all related clinical trial agreements, services agreements, and related documents. The Manager, Contracts Administration is accountable for contracts management systems and other administration. The incumbent will provide technical support and in depth expertise with electronic document systems and contract life cycle software.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

  • Draft, review, and negotiate services agreements, statements of works, clinical trial agreements, and related documents.
  • Build relationships with other departments, including Law Department, to support objectives and responsibilities.
  • Administer escalation procedures, prepare vendor correspondence and maintain related records.
  • Maintain complete, accurate, and up-to-date contract records, files, log and reports.
  • Follow processes and operational policies in selecting methods and techniques for obtaining solutions.  Interpret and recommend change to policies and establishes procedures that effect immediate organization(s). 
  • Frequently interact with peers, customers, and/or functional peer group managers, normally involving matters between functional areas, other company divisions or units, or customers.
  • Participate and present at meetings with internal and external representatives. Often leading a cooperative effort among members of a project team.
  • Maintain confidentiality internally and externally. 
  • Assist with various projects as assigned.
  • Other duties as assigned.

Additional responsibilities may include focus on one or more departments or locations.  See applicable addendum for department or location specific functions.

PHYSICAL DEMANDS AND WORKING CONDITIONS:

  • The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

SUPERVISION:

  • Typically supervises exempt staff

EDUCATION:

  • Bachelor’s Degree required.
  • Advanced degree a plus.

EXPERIENCE AND REQUIRED SKILLS:

  • 3-6 years’ related experience in CRO, pharma biotech, or related industry.
  • Knowledge of CRO and/or SMO industry
  • Strong computer skills with demonstrated proficiency in word processing, spreadsheet, database, presentation and email applications.
  • Excellent communication skills and ability to work well within a team environment is essential. 
  • Must be well-organized and be able in work in a demanding environment.
  • Experience and knowledge of contracts, proposals, and ability to interpret budgets and protocols.
  • Fast-paced environment requires flexibility and ability to re-establish priorities as necessary. 
  • Demands during peak periods may require work hours outside of normal working hours.

EO/AA Employer: Minorities/Females/Veterans/Disability/Sexual Orientation/Gender Identity

Fresenius Medical Care North America maintains a drug-free workplace in accordance with applicable federal and state laws.

Success Profile

What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.

Success profile proportion

Success Profile

What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.

Success profile proportion

Success Profile

What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.

Success profile proportion
“You have a lot of independence...so the doctors trust you. You have to be able to make decisions on your own.”
Lesly,
Inpatient Services RN

We've got your back.

We fully believe that dedication and passion should be recognized and rewarded. That’s why we offer a competitive compensation and benefits package to all of our employees. Our benefits provide the flexibility, choice and support you need to be at your best as you play a vital part in helping patients live longer, better and healthier lives.

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