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Service Administration Lead

Address: Evropská 423/178, Praha 6, Hlavní město Praha 160 00, Czechia

Job ID: R0222077

Location Type: Hybrid

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As a Clinic Manager at Fresenius Medical Care, you’ll manage the daily operations of our outpatient centers. More importantly, you’ll be the key driver in carrying out our mission: To deliver superior care that improves the quality of life of every patient, every day, setting the standard by which others in the health care industry are judged. This is accomplished by hiring, developing and inspiring a multi-disciplinary team, collaborating with physicians, tracking and delivering superior patient outcomes and monitoring regulatory and safety requirements. Strong management skills are required and prior direct patient care experience is needed for occasions when the team needs a helping hand.

A female nurse examining her patient

Patient Care Technicians (PCTs) at Fresenius Medical Care support and collaborate with RNs to provide dialysis treatment to several patients at a time while maintaining the functionality of the clinic. This involves prepping and testing equipment, reviewing treatment sheets, and opening the clinic at 4am for first shift. PCTs have a combination of technical skills and genuine passion needed to develop deep relationships with patients and improve their quality of life. Qualified candidates have prior customer service, healthcare and direct patient care experience, and will have the opportunity to learn the discipline of dialysis.

A female nurse examining her patient

Fresenius Medical Care nurses are on the front line of patient care, improving the quality of life of every patient, every day. That means providing dialysis care to 10-12 patients at any given time, and collaborating with our multi-disciplinary team to deliver a unique care plan to each one of them. This role is all about relationships and the bond you’ll create with patients and their families. Prior dialysis nursing experience is helpful, but many successful candidates come from a background in ICU, PCU and/or surgery.

A female nurse examining her patient

Inpatient RNs at Fresenius Medical Care perform dialysis treatments on an acute patient population in a hospital setting, including ICU, ER, Rehab, and Med/Surg units. What makes this role truly unique is the level of autonomy you’ll enjoy. Inpatient nurses are specifically accountable for administering and assessing each patient’s treatment plan. And because dialysis is a critical treatment for many hospital procedures and health conditions, you’ll have the opportunity to work with a wide variety of patients. Ideal candidates possess leadership skills and independence needed to make quick decisions in a fast-paced environment. Must be capable of educating patients and providing exceptional customer service to our partners. Six months to one year of dialysis experience or some form of critical care nursing experience are also required.

A female nurse examining her patient

Job Description

General Information:

The Service Administrator connects local operational support of the service team with strategic support at the regional and global level. Their work enables the smooth operation of service processes.

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Main responsibilities (local level): 

 

  • Processing requests from customers and colleagues via e-mails, phone, and internal systems 

 

  • Checking the accuracy and transfer of service technicianswork reports 

 

  • Recording, monitoring, setting up, and maintaining data on sold, loaned, and returned medical devices in accordance with current commercial or service contracts 

 

  • Coordination with local suppliers and partners (e.g., for calibrations, tools, service activities) 

 

  • Management of service contracts (record-keeping, updates, support in drafting new contracts, invoicing) 

 

  • Onboarding of new suppliers and evaluation of existing technical service suppliers 

 

  • Cooperation in organizing meetings and preparing meeting minutes 

 

  • Organization of inventories of service techniciansconsignment stock 

 

  • Cooperation with the accounting department on inventories of medical devices and service tools 

 

  • Preparation of price offers for repairs or other service activities for customers 

 

 

Main responsibilities (regional/global level): 

 

  • Active participation in global and regional projects (e.g., implementation and migration to new systems) and subsequent sharing of best practices among countries within the cluster 

 

  • Cooperation on process analyses (Power BI, database programs) 

 

  • Preparation and management of data for key performance indicators (KPIs) in Service Administration 

 

  • Cooperation on process analyses (e.g., contract coverage, device costs, etc.) 

 

  • Organization and facilitation of regular service community meetings at the regional level 

 

  • Harmonization and streamlining of administrative processes among countries within the cluster 

Required qualifications, knowledge, and skills: 

  • Secondary school education 

  • English at a communicative level (daily written and spoken communication) 

  • Good communication skills, accuracy, responsibility, systematic approach 

  • Very good knowledge of MS Office 

  • Good orientation in applications and database programs (SAP, SharePoint, Teams) 

Success Profile

What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.

Success profile proportion

Success Profile

What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.

Success profile proportion

Success Profile

What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.

Success profile proportion

Success Profile

What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.

Success profile proportion
“I successfully completed the RN program and went on to hold the position of Staff RN, Charge Nurse, and finally Clinical Manager.”
Rosalyn,
Clinical Manager
“Every day I walk in I am changing lives for the better and working to inspire my patients.”
Andrew,
Patient Care Technician
“I am a member of an outstanding team that helps patients gain more control, achieve tangible goals, and live better lives.”
Tony,
Outpatient Services RN
“My goal is to make sure that our patients keep their mobility and quality of life. This goal is really personal for me. My own father always had really bad vasculature in his leg and never had access to the kind of care we offer — eventually he lost blood flow and mobility. Knowing what he went through makes me even more committed to our mission.”
Warren J.
Azura Regional Vice President

We've got your back.

We fully believe that dedication and passion should be recognized and rewarded. That’s why we offer a competitive compensation and benefits package to all of our employees. Our benefits provide the flexibility, choice and support you need to be at your best as you play a vital part in helping patients live longer, better and healthier lives.

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