Senior Specialist HR Operations Training, Collaboration & Knowledge Management

This role supports the global HR Operations team by ensuring staff are fully trained, equipped with up-to-date resources, and enabled to collaborate effectively. It involves assessing training needs, improving materials, and managing tools and standards for training and knowledge sharing. Additionally, the role includes developing communication materials, operational documentation, and content for the global employee service portal.

Responsibilities:

• Collaborate with internal stakeholders and subject matter experts from HR Operations, HR CoEs and other functions in support to identify training needs for roles in our HR Shared Services Centers.

• Support to identify the best delivery methods for trainings and supplemental training materials to offer a good training experience and achieve sustainable knowledge transfer.

• Oversee and support the design, development, localization, delivery and evaluation of job-related training for HR Operations staff members, using appropriate and effective formats (documents, presentations, system demos, videos, etc.)

• Collaborate with stakeholders and subject matter experts from HR Operations and other functions to assess and define requirements for collaboration and knowledge management tools and related standards.

• Oversee collaboration and knowledge exchange across HR Operations teams using appropriate methods (e.g. Mentoring, Communities of Practice) as necessary.

• Oversee and support the development and continuous improvement of knowledge management tools and related processes, standards, SLAs, metrics, reports, and dashboards. Contribute in guiding team members in providing related support for our HR Operations teams.

• Support other HR Operations Support team members to jointly achieve set goals and long-term objectives

• Support initiatives and processes to continuously enhance quality, consistency, and reliability of HR Operations service delivery.

• Follow and comply with all relevant FME policies, guidelines, manuals and SOPs in the version as amended from time to time (“FME Policies”),

• Keep yourself updated about the current version of the FME Policies that are relevant for your role and integrate corporate values in daily business.

Qualifications:

• Degree with focus on Business Administration, Human Resources, or a related field (e.g. Psychology, Social Sciences)

• 3-4 years’ experience in different HR functional areas in a global environment, ideally related to Training, Knowledge Management, or HR Operations

• Must be able to collaborate effectively with multicultural stakeholders within and outside HR in a mostly virtual work environment

• Ability to communicate skillfully with colleagues by adapting to different personalities and communication styles

• Didactic capability to support knowledge transfer of complex content

• Ability to develop and support development of targeted presentations and communication materials for audiences of all sizes and levels

• Understand and use modern communication software and systems 

• Proficient with MS Office applications as well as e-learning and knowledge management solutions

• Proficiency with SharePoint Workday, ServiceNow or other cloud-based HR solutions would be preferable

• Fluency in the English language in the business environment and fluency in additional European language beneficial depending on the role