Human Resources
Senior Specialist HR Operations Support – HR Service Monitoring and Reporting
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Job ID: R0203016
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As a Clinic Manager at Fresenius Medical Care, you’ll manage the daily operations of our outpatient centers. More importantly, you’ll be the key driver in carrying out our mission: To deliver superior care that improves the quality of life of every patient, every day, setting the standard by which others in the health care industry are judged. This is accomplished by hiring, developing and inspiring a multi-disciplinary team, collaborating with physicians, tracking and delivering superior patient outcomes and monitoring regulatory and safety requirements. Strong management skills are required and prior direct patient care experience is needed for occasions when the team needs a helping hand.
Patient Care Technicians (PCTs) at Fresenius Medical Care support and collaborate with RNs to provide dialysis treatment to several patients at a time while maintaining the functionality of the clinic. This involves prepping and testing equipment, reviewing treatment sheets, and opening the clinic at 4am for first shift. PCTs have a combination of technical skills and genuine passion needed to develop deep relationships with patients and improve their quality of life. Qualified candidates have prior customer service, healthcare and direct patient care experience, and will have the opportunity to learn the discipline of dialysis.
Fresenius Medical Care nurses are on the front line of patient care, improving the quality of life of every patient, every day. That means providing dialysis care to 10-12 patients at any given time, and collaborating with our multi-disciplinary team to deliver a unique care plan to each one of them. This role is all about relationships and the bond you’ll create with patients and their families. Prior dialysis nursing experience is helpful, but many successful candidates come from a background in ICU, PCU and/or surgery.
Inpatient RNs at Fresenius Medical Care perform dialysis treatments on an acute patient population in a hospital setting, including ICU, ER, Rehab, and Med/Surg units. What makes this role truly unique is the level of autonomy you’ll enjoy. Inpatient nurses are specifically accountable for administering and assessing each patient’s treatment plan. And because dialysis is a critical treatment for many hospital procedures and health conditions, you’ll have the opportunity to work with a wide variety of patients. Ideal candidates possess leadership skills and independence needed to make quick decisions in a fast-paced environment. Must be capable of educating patients and providing exceptional customer service to our partners. Six months to one year of dialysis experience or some form of critical care nursing experience are also required.
Job Description
Fresenius Medical Care core values:
Fresenius Medical Care is a people business. Our success depends on having the best and brightest employees, and helping them attain their personal and professional goals while delivering excellence in patient care and business results. Our employees embody our culture which is based on six core values supporting our promise to improve the quality of life of every patient every day. These core values are: Patients and Partners First, Honesty and Integrity, Quality and Compliance, Collaboration, No-Limits Mindset and Results Oriented.
Strong advanced excel skills. This is must have, apply only if you are good and be prepared to undergo Excel knowledge testing as part of the qualifying stage of the selection process.
Responsibilities:
- Develop, maintain, and continuously improve HR Service Delivery metrics, KPIs, and dashboards to support service level monitoring and reporting.
- Monitor, review, and report SLA and KPI performance in alignment with defined frequency and governance protocols.
- Design and deploy standardized formats and frequencies for service monitoring dashboards, ensuring consistency and clarity in reporting.
- Ensure timely and accurate delivery of standard and ad hoc reports across all active and hypercare countries, meeting the specific requirements of delivery teams and stakeholders.
- Collaborate with HR Operations to maintain and update the reporting requirement list, ensuring alignment with evolving business needs.
- Introduce and automate employee experience dashboards, incorporating insights from surveys (calls & AskHR) to track satisfaction and service trends.
- Analyze service delivery metrics to identify trends, gaps, and areas for continuous improvement, particularly during BAU and hypercare phases of country transformations.
- Drive the initiation and integration of new reporting capabilities for countries, CoEs, and domains such as Payroll, HRM, APAC, EMEA, and the US, based on delivery needs.
- Define and implement Workday and call metrics, integrating them into existing Tableau dashboards to enhance visibility and reporting capabilities (e.g., Q4 2025).
- Maintain the HR Operations Service Catalogue and Service Scorecard to support transparency and performance benchmarking.
- Provide comprehensive reporting support to the HR Operations & HR Operations Support teams, including QA, and continuous improvement tracking.
- Leverage Service Management expertise in areas such as Incident Management, Problem Management, Preventative Maintenance, Service Continuity, Change Management, and Smart-Reporting related to service monitoring and reporting.
- Deploy and maintain interactive Tableau dashboards for HR data visualization, including enhancements to support QA, call metrics, and employee experience analytics.
- Demonstrate strong capabilities in reporting design, creation, configuration, and automation, driving efficiency and value-focused outcomes.
- Champion a data-driven, agile, and innovative approach to reporting, with a focus on automation, value creation, and proactive problem prevention.
- Demonstrate advanced Excel skills, including proficiency in macros and automation, to support reporting needs.
- Configure and customize reports by assigning pre-delivered fields, defining scope, reporting levels, frequency, and user access in a ticketing tool.
Requirements:
- Must Have: Person should be able to configure and create reports we want to generate by assigning pre-delivered reporting fields, and specifying their structure, scope, user authorization, periodicity, reporting levels, and so on. Experience of report configuration in a ticketing and reporting tool.
- Must Have: Person should have strong advanced excel skills and advanced excel skills (macro/ excel automation knowledge).
- Above mentioned 2 requirements are non-negotiable and must have, apply only if you are good as selection will include an excel and knowledge testing.
- Degree with focus on Human Resources or Business Administration
- Minimum 7-8 years’ experience in different HR functional areas ideally in HR generalist or HR operations or shared service reporting roles in a global environment.
- Passion for improvement to achieve higher quality, consistency, and reliability of HR service delivery through service monitoring and reporting.
- Experience with and a strong interest in HR ticketing and other data reporting / analytics tools
- Proficiency with Workday, ServiceNow or other cloud-based HR solutions
- Fluency in English reading and speaking is a must, other language.
knowledge would be added advantage - Ability to deal with ambiguity and to operate in a global decentralized environment where system and process are yet to be aligned.
- Ability to work effectively with multicultural and virtual teams.
- Strong problem-solving and critical-thinking skills.
- Excellent communication, collaboration, and influencing skills.
- Driven by values of data accuracy, agility, automation, and innovation.
- Project and change management skills; being able to manage improvement initiatives independently under minimum guidance.
Success Profile
What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.
Leadership
Communicator
Compassionate
Problem-solver
Motivational
Good Listener
Success Profile
What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.
Commpassionate Patient Care
Empathetic
Team Player
Detail Oriented
Efficient
Responsible
Success Profile
What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.
Communicator
Compassionate
Detail Oriented
Relationship Expertise
Facilitator
Leadership
Success Profile
What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.
Compassionate
Flexible
Independent
Quick-thinking
Patient
Responsible
“I successfully completed the RN program and went on to hold the position of Staff RN, Charge Nurse, and finally Clinical Manager.”
Rosalyn,
Clinical Manager
Clinical Manager
“Every day I walk in I am changing lives for the better and working to inspire my patients.”
Andrew,
Patient Care Technician
Patient Care Technician
“I am a member of an outstanding team that helps patients gain more control, achieve tangible goals, and live better lives.”
Tony,
Outpatient Services RN
Outpatient Services RN
“My goal is to make sure that our patients keep their mobility and quality of life. This goal is really personal for me. My own father always had really bad vasculature in his leg and never had access to the kind of care we offer — eventually he lost blood flow and mobility. Knowing what he went through makes me even more committed to our mission.”
Warren J.
Azura Regional Vice President
Azura Regional Vice President
We've got your back.
We fully believe that dedication and passion should be recognized and rewarded. That’s why we offer a competitive compensation and benefits package to all of our employees. Our benefits provide the flexibility, choice and support you need to be at your best as you play a vital part in helping patients live longer, better and healthier lives.
Healthcare
Continuing Education
Paid Time Off
Collaborative Environment
Additional Perks
401(k) Retirement Saving
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