Information Technology
Senior ServiceNow Developer ( SPM )
Address: #67, Uttarahalli main road, Kengeri, Bangalore, 560060, India
Job ID: R0248080
Location Type: Hybrid
- Overview
- Job Description
- Success Profile
- Rewards
- Connect
As a Clinic Manager at Fresenius Medical Care, you’ll manage the daily operations of our outpatient centers. More importantly, you’ll be the key driver in carrying out our mission: To deliver superior care that improves the quality of life of every patient, every day, setting the standard by which others in the health care industry are judged. This is accomplished by hiring, developing and inspiring a multi-disciplinary team, collaborating with physicians, tracking and delivering superior patient outcomes and monitoring regulatory and safety requirements. Strong management skills are required and prior direct patient care experience is needed for occasions when the team needs a helping hand.
Patient Care Technicians (PCTs) at Fresenius Medical Care support and collaborate with RNs to provide dialysis treatment to several patients at a time while maintaining the functionality of the clinic. This involves prepping and testing equipment, reviewing treatment sheets, and opening the clinic at 4am for first shift. PCTs have a combination of technical skills and genuine passion needed to develop deep relationships with patients and improve their quality of life. Qualified candidates have prior customer service, healthcare and direct patient care experience, and will have the opportunity to learn the discipline of dialysis.
Fresenius Medical Care nurses are on the front line of patient care, improving the quality of life of every patient, every day. That means providing dialysis care to 10-12 patients at any given time, and collaborating with our multi-disciplinary team to deliver a unique care plan to each one of them. This role is all about relationships and the bond you’ll create with patients and their families. Prior dialysis nursing experience is helpful, but many successful candidates come from a background in ICU, PCU and/or surgery.
Inpatient RNs at Fresenius Medical Care perform dialysis treatments on an acute patient population in a hospital setting, including ICU, ER, Rehab, and Med/Surg units. What makes this role truly unique is the level of autonomy you’ll enjoy. Inpatient nurses are specifically accountable for administering and assessing each patient’s treatment plan. And because dialysis is a critical treatment for many hospital procedures and health conditions, you’ll have the opportunity to work with a wide variety of patients. Ideal candidates possess leadership skills and independence needed to make quick decisions in a fast-paced environment. Must be capable of educating patients and providing exceptional customer service to our partners. Six months to one year of dialysis experience or some form of critical care nursing experience are also required.
Job Description
Job Title: ServiceNow Senior Developer (Strategic Portfolio Management – SPM)
Job Summary
We are seeking an experienced Senior ServiceNow Developer – Strategic Portfolio Management (SPM) to lead the design, development, and implementation of enterprise-grade SPM solutions on the ServiceNow platform. This role will focus on Demand Management, Project & Portfolio Management (PPM), Agile Development, Resource Management, and financial governance, enabling data-driven decision-making and strategic alignment.
The ideal candidate will possess deep ServiceNow development expertise, strong understanding of enterprise portfolio and agile operating models, and the ability to create scalable, future-ready solutions that evolve with the organization’s strategic goals.
Key Responsibilities
ServiceNow SPM Solution Design & Delivery
- Design, develop, and implement ServiceNow SPM solutions including Demand, PPM, Agile Development, Resource Management, and Financial Planning.
- Configure and customize ServiceNow SPM modules to support enterprise portfolio visibility, prioritization, and value realization.
- Ensure solutions are scalable, configurable, and aligned with ServiceNow best practices and roadmap recommendations.
Strategic & Business Engagement
- Partner with senior business leaders, PMOs, finance, and delivery teams to gather and translate strategic objectives into SPM capabilities.
- Facilitate workshops and stakeholder interviews to uncover pain points, maturity gaps, and opportunities for optimization.
- Act as a trusted advisor, bridging strategy, execution, and technology.
Automation, Optimization & Governance
- Analyze portfolio, demand, and delivery processes to identify opportunities for automation and continuous improvement.
- Drive standardization of intake, prioritization, funding, and execution workflows across the enterprise.
- Establish governance controls and reporting to support strategic alignment, transparency, and compliance.
Technical Leadership & Delivery Excellence
- Develop advanced ServiceNow configurations including flows, workflows, business rules, UI policies, client/server scripts, and integrations.
- Provide technical leadership and mentorship to junior developers and ServiceNow administrators.
- Support release planning, upgrades, and platform enhancements with minimal disruption.
Testing, Deployment & Continuous Improvement
- Lead and support User Acceptance Testing (UAT), ensuring solutions meet business and strategic expectations.
- Monitor production performance and adoption metrics, proactively resolving issues.
- Continuously improve user experience, reporting accuracy, and operational efficiency.
Agile & Delivery Collaboration
- Collaborate with Agile Release Trains, Product Owners, and Scrum Masters.
- Support Agile and hybrid delivery models within ServiceNow SPM.
- Contribute to roadmap planning and backlog refinement activities.
Future Roadmap & Growth Focus
This role will play a key role in shaping the next-generation SPM roadmap, including:
- Expansion into Enterprise Agile Planning (EAP) and value stream management.
- Integration of AI-driven insights for portfolio prioritization and forecasting.
- Enhanced financial transparency through investment planning and cost modeling.
- Deeper integration with ITSM, ITOM, HRSD, and APM for end-to-end visibility.
- Adoption of data-driven KPIs, executive dashboards, and OKR alignment.
- Continuous alignment with ServiceNow’s evolving SPM product roadmap.
Qualifications & Skills
Experience & Certifications
- 6+ years of experience in ServiceNow development and implementations.
- Strong hands-on experience with ServiceNow SPM / PPM modules.
- ServiceNow Certified System Administrator (CSA) – Required.
- ServiceNow Certified Application Developer (CAD) – Required.
- Certified Implementation Specialist – SPM/PPM (preferred).
- ITIL v3/v4, SAFe, or Agile certifications are a plus.
Technical Expertise
- Advanced knowledge of ServiceNow scripting and configuration:
- Business Rules, Script Includes, Client Scripts
- UI Policies, Workflows, Flow Designer
- Performance Analytics and Reporting
- Integrations and data transformations
- Experience supporting Agile, Waterfall, and Hybrid delivery models in ServiceNow.
Soft Skills & Leadership
- Strong analytical, problem-solving, and communication skills.
- Proven ability to manage multiple initiatives in a fast-paced environment.
- Comfortable leading discussions with senior stakeholders and executives.
- Experience facilitating SCRUM ceremonies and portfolio governance forums.
Why Join Us?
- Lead enterprise-level SPM transformations that drive strategic outcomes.
- Work on cutting-edge ServiceNow capabilities and future roadmap initiatives.
- Collaborate with a forward-thinking, high-impact team.
- Opportunities for continuous learning, leadership growth, and ServiceNow certifications.
- Competitive compensation and comprehensive benefits package.
Success Profile
What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.
Leadership
Communicator
Compassionate
Problem-solver
Motivational
Good Listener
Success Profile
What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.
Commpassionate Patient Care
Empathetic
Team Player
Detail Oriented
Efficient
Responsible
Success Profile
What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.
Communicator
Compassionate
Detail Oriented
Relationship Expertise
Facilitator
Leadership
Success Profile
What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.
Compassionate
Flexible
Independent
Quick-thinking
Patient
Responsible
“I successfully completed the RN program and went on to hold the position of Staff RN, Charge Nurse, and finally Clinical Manager.”
Rosalyn,
Clinical Manager
Clinical Manager
“Every day I walk in I am changing lives for the better and working to inspire my patients.”
Andrew,
Patient Care Technician
Patient Care Technician
“I am a member of an outstanding team that helps patients gain more control, achieve tangible goals, and live better lives.”
Tony,
Outpatient Services RN
Outpatient Services RN
“My goal is to make sure that our patients keep their mobility and quality of life. This goal is really personal for me. My own father always had really bad vasculature in his leg and never had access to the kind of care we offer — eventually he lost blood flow and mobility. Knowing what he went through makes me even more committed to our mission.”
Warren J.
Azura Regional Vice President
Azura Regional Vice President
We've got your back.
We fully believe that dedication and passion should be recognized and rewarded. That’s why we offer a competitive compensation and benefits package to all of our employees. Our benefits provide the flexibility, choice and support you need to be at your best as you play a vital part in helping patients live longer, better and healthier lives.
Healthcare
Continuing Education
Paid Time Off
Collaborative Environment
Additional Perks
401(k) Retirement Saving
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