Business Support

Senior Program Manager

Address:

  • Headquarters, 920 Winter St, Waltham, Massachusetts, 02451, United States of America
  • 371 S Royal Ln, Coppell, Texas, 75019, United States of America

Job ID: R0247110

Location Type: Remote

  • Overview
  • Job Description
  • Success Profile
  • Rewards
  • Connect

As a Clinic Manager at Fresenius Medical Care, you’ll manage the daily operations of our outpatient centers. More importantly, you’ll be the key driver in carrying out our mission: To deliver superior care that improves the quality of life of every patient, every day, setting the standard by which others in the health care industry are judged. This is accomplished by hiring, developing and inspiring a multi-disciplinary team, collaborating with physicians, tracking and delivering superior patient outcomes and monitoring regulatory and safety requirements. Strong management skills are required and prior direct patient care experience is needed for occasions when the team needs a helping hand.

A female nurse examining her patient

Patient Care Technicians (PCTs) at Fresenius Medical Care support and collaborate with RNs to provide dialysis treatment to several patients at a time while maintaining the functionality of the clinic. This involves prepping and testing equipment, reviewing treatment sheets, and opening the clinic at 4am for first shift. PCTs have a combination of technical skills and genuine passion needed to develop deep relationships with patients and improve their quality of life. Qualified candidates have prior customer service, healthcare and direct patient care experience, and will have the opportunity to learn the discipline of dialysis.

A female nurse examining her patient

Fresenius Medical Care nurses are on the front line of patient care, improving the quality of life of every patient, every day. That means providing dialysis care to 10-12 patients at any given time, and collaborating with our multi-disciplinary team to deliver a unique care plan to each one of them. This role is all about relationships and the bond you’ll create with patients and their families. Prior dialysis nursing experience is helpful, but many successful candidates come from a background in ICU, PCU and/or surgery.

A female nurse examining her patient

Inpatient RNs at Fresenius Medical Care perform dialysis treatments on an acute patient population in a hospital setting, including ICU, ER, Rehab, and Med/Surg units. What makes this role truly unique is the level of autonomy you’ll enjoy. Inpatient nurses are specifically accountable for administering and assessing each patient’s treatment plan. And because dialysis is a critical treatment for many hospital procedures and health conditions, you’ll have the opportunity to work with a wide variety of patients. Ideal candidates possess leadership skills and independence needed to make quick decisions in a fast-paced environment. Must be capable of educating patients and providing exceptional customer service to our partners. Six months to one year of dialysis experience or some form of critical care nursing experience are also required.

A female nurse examining her patient

Job Description

PURPOSE AND SCOPE:

Responsible for providing comprehensive planning, execution, and overall leadership of one or more medium to large-scale initiatives. Duties also includes participating in the continuous improvement of the FMCNA project management best practices, processes and tools.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

  • Initiate programs by clearly defining program objective, scope, stakeholders and benefits

  • Conduct detailed planning by creating program structure and program organization plan, and securing cross functional support

  • Establish and ongoing upkeep of the program road map from concept to pilot to full enterprise roll out

  • Facilitates the onboarding, business case development and prioritization of the projects into the program under the guidance of the program governance

  • Works cross functionally to solve problems and implement changes.  Analyze decisions and actions for their support of the larger strategic plan.  Works with senior leaders to resolve complex problems.

  • Interpret and present data to various levels of management and communicate with a diverse set of executive stakeholders.

  • Ensure alignment of project scope and schedule to meet program objectives

  • Establish an efficient program communications plan, and tracking and reporting system; Manage program level reporting and communications up, down and across the program structure to include program level steering committee

  • Directs ongoing reviews and assessments of the program health including project status reviews at a regular cadence; proactively and aggressively manage program risks and implement effective mitigation plan; assist project managers in removing roadblocks

  • Leverage wide-ranging experience and use professional concepts in developing resolutions to critical issues

  • Set standards and processes for the program and ensure all constituent projects' adherence

  • Ensure legal and compliance considerations are fully accounted for in all the defined requirements

  • Track and reports program benefit according to the business case

  • Provides guidance to project managers and other program participants as applicable

  • Act as the main point of the contact for vendor(s) or external partner(s), responsible for vendor engagement and SOW

  • Actively participate in the continuous improvement of the program and project management best practice, tools and processes

  • Comply with the Code of Business Conduct and all applicable company policies and procedures, local, state and federal laws and regulations.

  • Other duties as assigned

 

Additional responsibilities may include focus on one or more departments or locations.  See applicable addendum for department or location specific functions.

PHYSICAL DEMANDS AND WORKING CONDITIONS:

  • The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Up to 25% travel.

     

SUPERVISION:

  • None

   

EDUCATION:

  • Bachelor's Degree; Advanced Degree preferred or an equivalent combination of education and experience
  • PMI/PMP Certification strongly desired

     

EXPERIENCE AND REQUIRED SKILLS:

  • 8 to 12 years' related experience in project and program manager with a proven track record of successful delivery of effective programs; or a Master's degree with 6 years' experience; or a PhD with 3 years' experience; or equivalent directly related work experience.  
  • Strong experience in defining program structure and plan for medium to large seize programs
  • Strong stakeholder management and interpersonal skills capable of driving collaborative discussions with all levels of the organization (Operations, Legal, Compliance, IT, and C Suite Executives)
  • Excellent written and verbal communications skills and attention to detail
  • Ability to adapt quickly in a fast-changing environment
  • Understand current technologies in the healthcare industry
  • Must be proficient in the use of project management tools to develop schedules, allocate resources, and track progress.
  • Working knowledge is Agile framework preferred
  • Lean Six Sigma experience and certification preferred

The rate of pay for this position will depend on the successful candidate’s work location and qualifications, including relevant education, work experience, skills, and competencies.

If your location allows for pay/benefit transparency, please click the link below to  request further information on this position. 
Pay Transparency Request Form


Benefit Overview: This position offers a comprehensive benefits package including medical, dental, and vision insurance, a 401(k) with company match, paid time off, parental leave and potential for performance-based bonuses depending on company and individual performance

Fresenius Medical Care maintains a drug-free workplace in accordance with applicable federal and state laws.

Fresenius Medical Care is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sexual orientation, gender identity, parental status, national origin, age, disability, military service, or other non-merit-based factors

Success Profile

What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.

Success profile proportion

Success Profile

What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.

Success profile proportion

Success Profile

What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.

Success profile proportion

Success Profile

What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.

Success profile proportion
“I successfully completed the RN program and went on to hold the position of Staff RN, Charge Nurse, and finally Clinical Manager.”
Rosalyn,
Clinical Manager
“Every day I walk in I am changing lives for the better and working to inspire my patients.”
Andrew,
Patient Care Technician
“I am a member of an outstanding team that helps patients gain more control, achieve tangible goals, and live better lives.”
Tony,
Outpatient Services RN
“My goal is to make sure that our patients keep their mobility and quality of life. This goal is really personal for me. My own father always had really bad vasculature in his leg and never had access to the kind of care we offer — eventually he lost blood flow and mobility. Knowing what he went through makes me even more committed to our mission.”
Warren J.
Azura Regional Vice President

We've got your back.

We fully believe that dedication and passion should be recognized and rewarded. That’s why we offer a competitive compensation and benefits package to all of our employees. Our benefits provide the flexibility, choice and support you need to be at your best as you play a vital part in helping patients live longer, better and healthier lives.

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