Business Operations and Development

Senior Operations Manager (m/f/d)

Address: Else-Kröner-Str. 1, Bad Homburg, HE 61352, Germany

Job ID: R0185561

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As a Clinic Manager at Fresenius Medical Care, you’ll manage the daily operations of our outpatient centers. More importantly, you’ll be the key driver in carrying out our mission: To deliver superior care that improves the quality of life of every patient, every day, setting the standard by which others in the health care industry are judged. This is accomplished by hiring, developing and inspiring a multi-disciplinary team, collaborating with physicians, tracking and delivering superior patient outcomes and monitoring regulatory and safety requirements. Strong management skills are required and prior direct patient care experience is needed for occasions when the team needs a helping hand.

A female nurse examining her patient

Patient Care Technicians (PCTs) at Fresenius Medical Care support and collaborate with RNs to provide dialysis treatment to several patients at a time while maintaining the functionality of the clinic. This involves prepping and testing equipment, reviewing treatment sheets, and opening the clinic at 4am for first shift. PCTs have a combination of technical skills and genuine passion needed to develop deep relationships with patients and improve their quality of life. Qualified candidates have prior customer service, healthcare and direct patient care experience, and will have the opportunity to learn the discipline of dialysis.

A female nurse examining her patient

Fresenius Medical Care nurses are on the front line of patient care, improving the quality of life of every patient, every day. That means providing dialysis care to 10-12 patients at any given time, and collaborating with our multi-disciplinary team to deliver a unique care plan to each one of them. This role is all about relationships and the bond you’ll create with patients and their families. Prior dialysis nursing experience is helpful, but many successful candidates come from a background in ICU, PCU and/or surgery.

A female nurse examining her patient

Inpatient RNs at Fresenius Medical Care perform dialysis treatments on an acute patient population in a hospital setting, including ICU, ER, Rehab, and Med/Surg units. What makes this role truly unique is the level of autonomy you’ll enjoy. Inpatient nurses are specifically accountable for administering and assessing each patient’s treatment plan. And because dialysis is a critical treatment for many hospital procedures and health conditions, you’ll have the opportunity to work with a wide variety of patients. Ideal candidates possess leadership skills and independence needed to make quick decisions in a fast-paced environment. Must be capable of educating patients and providing exceptional customer service to our partners. Six months to one year of dialysis experience or some form of critical care nursing experience are also required.

A female nurse examining her patient

Job Description

Reporting to the EVP of IRSDC (Investor Relations, Strategic Development & Communications), the Senior Operations Manager (m/f/d) - IRSDC plays a pivotal role in driving organizational excellence, promoting collaboration and ensuring seamless operations within IRSDC. This role is responsible for partnering with the IRSDC leadership and providing support as needed. Developing communications and presentations on behalf of the EVP for town hall meetings and senior leadership updates or requests is a core responsibility.

The candidate should be a proactive and results-oriented professional who is able to foster productive collaboration and thrive in a fast-paced and dynamic environment. Understanding and navigating the complexities of the different areas within IRSDC while leveraging exceptional organizational and collaboration skills will be essential to successfully execute this role.

Your assignment:

  • Provide high-level support to the Executive Vice President and the leadership team of IRSDC (comprised of Global Market & Competition, Global Sustainability, Investor Relations and Global Communications) including preparing reports, presentations, and correspondence
  • Collaborate with the IRSDC Leadership team to develop, implement, and monitor strategic projects related to the IRSDC function overall
  • Develop, monitor and analyze key performance indicators (KPI) to drive continuous improvement
  • Identify, develop, and implement opportunities to improve operational efficiency, productivity and cross-functional collaboration across IRSDC advancing further synergies and alignment
  • Responsible for meeting internal reporting requirements and managing timely submission including presentations for management board, supervisory board, management business reviews and other internal reporting requirements
  • Drive IRSDC internal community engagement, including the use of state-of-the-art MS community management and knowledge sharing tools
  • Foster a collaborative and inclusive team culture, developing and facilitating all-employee events, supporting team evolvement and proactively incorporating tactics to bring the IRSDC’s mission, vision, and culture to life
  • Facilitate communication and collaboration between different areas of IRSDC
  • Lead and manage projects from inception to completion ensuring successful project delivery and effective cross-functional collaboration and communication
  • Anticipate and proactively address time-sensitive matters to optimize the EVP’s productivity
  • Build and maintain relationships with key stakeholders

Your profile:

  • A master`s degree in business administration or similar
  • Minimum 3 years of professional experience in an international organization / listed company
  • Experience in a Chief of Staff or similar role supporting a very senior leader
  • Strong understanding of needs and requirements of a large, publicly traded, complex, global organization
  • Ability to coordinate various internal stakeholders, who regularly have divergent interests, to achieve department and project objectives
  • Strong analytical thinking while being an excellent communicator, understanding sensitivities in dealing with top management of a large-scale international organization
  • Excellent collaborator with strong facilitation, communication, and interpersonal skills
  • Outstanding organizational and project management skills with the ability to handle multiple tasks and project simultaneously
  • Experience creating effective presentations and messaging for a range of audiences including senior leadership and teams
  • High level of discretion and confidentiality
  • Self-starter mentality, working independently with limited supervision and with the ability to quickly implement feedback
  • Ability to work effectively in a team, demonstrating trustworthiness, flexibility and reliability
  • Quick thinker with ability and willingness to work under pressure and meet tight deadlines
  • Excellent MS Office skills and development of presentations and reports
  • Fluent in German and English

Success Profile

What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.

Success profile proportion

Success Profile

What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.

Success profile proportion

Success Profile

What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.

Success profile proportion

Success Profile

What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.

Success profile proportion
“I successfully completed the RN program and went on to hold the position of Staff RN, Charge Nurse, and finally Clinical Manager.”
Rosalyn,
Clinical Manager
“Every day I walk in I am changing lives for the better and working to inspire my patients.”
Andrew,
Patient Care Technician
“I am a member of an outstanding team that helps patients gain more control, achieve tangible goals, and live better lives.”
Tony,
Outpatient Services RN
“My goal is to make sure that our patients keep their mobility and quality of life. This goal is really personal for me. My own father always had really bad vasculature in his leg and never had access to the kind of care we offer — eventually he lost blood flow and mobility. Knowing what he went through makes me even more committed to our mission.”
Warren J.
Azura Regional Vice President

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We fully believe that dedication and passion should be recognized and rewarded. That’s why we offer a competitive compensation and benefits package to all of our employees. Our benefits provide the flexibility, choice and support you need to be at your best as you play a vital part in helping patients live longer, better and healthier lives.

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