Senior Manager HR Shared Services Training, Collaboration & Knowledge Mgmt

Fresenius core values:

Fresenius Medical Care is a people business. Our success depends on having the best and brightest employees, and helping them attain their personal and professional goals while delivering excellence in patient care and business results. Our employees embody our culture which is based on six core values supporting our promise to improve the quality of life of every patient every day. These core values are: Patients and Partners First, Honesty and Integrity, Quality and Compliance, Collaboration, No-Limits Mindset and Results Oriented.

Position goal:

As a key member of the Global HR Operations Support team, this role will lead specialists in supporting HR shared service centers by ensuring staff training, up-to-date documentation, and effective collaboration.

Working with internal stakeholders and HR experts, the incumbent will assess training needs and improve collaboration, knowledge management, and related tools. They will drive process enhancements and oversee the creation of operational documentation and content for the global employee service portal.

Your responsibilities:

Leadership and Team Management:

• Manage, support, and develop HR Shared Services Support team members to achieve set goals and long-term objectives as a well performing team.

• Set appropriate performance objectives for direct reports and their teams and hold them accountable for achieving these.

• Manage initiatives and processes to continuously enhance quality, consistency, and reliability of HR Operations service delivery. 

• Influence others to accept practices and approaches and communicate messages to the executive leadership.

HR Operations Training:

• Collaborate with internal stakeholders and subject matter experts from HR Operations, HR CoEs and other functions to identify training needs for roles in our HR Operations organization.

• Guide and manage the team in identifying the best delivery methods for trainings and supplemental training materials to offer a good training experience and achieve sustainable knowledge transfer.

• Oversee and support the design, development, delivery and evaluation of job-related training for HR Operations staff members. 

• Analyse and monitor performance and success of the training and prepare reports to enable continuous improvements. 

• Use lessons-learned methodology to identify areas of improvement and define action items.

Collaboration & Knowledge Management:

• Drive the development and continuous improvement of case & knowledge management tools, processes, standards, SLAs, metrics, reports, and dashboards. Guide team members in providing related support for our HR Operations teams. 

• Guide the team in developing and applying appropriate methods to facilitate collaboration and knowledge exchange across HR operations teams (e.g. Mentoring, Communities of Practice)

• Provide knowledge management governance, ensuring that HR operational documentation is well-maintained in line with quality and accuracy standards and that the HR operations teams have complete and well-maintained SOPs for all items in the service catalog. Track, monitor and report to stakeholders to ensure quality and accuracy standards are followed.  

• Oversee and support the creation and maintenance of operational documentation required by our HR shared services centers (like Standard Operating Procedures, User Guides, Frequently Asked Questions, etc.), as well as content on our employee service portal based on defined standards, processes, and SLAs.

• Make sure online content on the employee service portal is regularly reviewed and updated to ensure clarity, accuracy, and consistency of content. Implement and oversee processes to make sure content stays up-to-date and of high quality.

Our requirements:

• Degree with focus on Business Administration, Human Resources, or a related field (e.g. Psychology, Social Sciences)

• 7-8 years’ experience in different HR functional areas in a global environment, ideally related to Training, Collaboration, Knowledge Management, or HR Operations, including at least 3 years of managerial experience.

• Must be able to collaborate effectively with multicultural stakeholders within and outside HR in a mostly virtual work environment

• Ability to communicate skilfully with colleagues by adapting to different personalities and communication styles

• Didactic capability to ensure knowledge transfer of complex content

• Ability to develop and deliver targeted presentations and other communication materials for audiences of all sizes and levels with limited guidance

• Ability to apply out of the box thinking to identify and improve ways of developing new trainings, supplemental training materials, and operational documentation that is effectively used and applied by the target audience.

• Ability to deal with ambiguity and to operate in a global decentralized environment where system and process are yet to be aligned.

• Project and change management skills; being able to manage improvement initiatives independently under minimum guidance

• Great collaborative and influencing skills

• Problem solving & critical thinking skills

• Proficiency with Workday, SharePoint and HR Case Management solutions would be preferable