Senior Instructional Designer / Knowledge Management Expert

Fresenius Medical Care is the world's leading provider of products and services for individuals with renal diseases of which around 4,2 million patients worldwide regularly undergo dialysis treatment. Dialysis is a vital blood cleansing procedure that substitutes the function of the kidneys in case of kidney failure.

Our Global Business Services teams provide essential services to our Fresenius Medical Care teams around the world that make it possible for us to deliver life-changing care to more than 75,000 patients annually.

Goal of the function:

As a Senior Instructional Designer / Knowledge Management Expert you will be collaborate with project teams and subject matter experts to develop and design online training courses and programs that support business goals while ensuring compliance with company and regulatory guidelines. Determines the appropriate training delivery technology and develops programs using software tools  Supports the Operations team in daily activities by managing and maintaining a comprehensive knowledge base.

The role is located in Bangalore.

Type of job: hybrid.

Key Responsibilities:

• Develops online training courses to support business goals

• Designs programs for online delivery (e-learning) to address identified training needs for multiple audiences.

• Develops and creates the delivery format of the curriculum; instructor led courses

• Supports Operations teams in creating and maintaining process documentation. Ensures documentation required review cycle is completed.

• Partners with leaders, content experts, and project stakeholders to design and recommend project specific, training strategies, and evaluation methods that engage employees and promote meaningful learning.

• Utilizes strong interviewing, consulting, and collaboration skills to assess complex needs and define goals and operational requirements.

• Analyzes requests and defines the objectives and scope of the project to meet the desired goal(s) of each request.

• Develops and manages project plans for training project initiatives, establishes project timeline, identifies resources needed, conducts appropriate research regarding needs assessment and identifies appropriate materials to address the needs and provide ongoing updates to applicable management and required.

• Performs quality assurance checks by testing and revising programs prior to implementation. Reviews and edits existing lesson material when necessary.

• Utilizes various tools and measurements such as user feedback, course evaluations and status reports to improve program effectiveness.

• Generates reports pertinent to training programs and distributes to appropriate management as needed.

• May escalate issues to supervisor/manager for resolution, as deemed necessary.

• Mentor other staff as applicable.

• Review and comply with the Code of Business Conduct and all applicable company policies and procedures, local, state and federal laws and regulations.

• Assist with various projects as assigned by a direct supervisor.

• Other duties as assigned.

Requirements:

• Bachelor's Degree required; Advanced Degree desirable     

• 3 - 5 years' experience in creating online courses;

• Knowledge of Articulate 360 software

• Demonstrated ability to design educational materials.

• Experience in a role requiring consulting, relationship building, consensus building, creative problem solving, organization, and team collaboration skills to facilitate the instructional design process.

• Experience facilitating and recommending learning and performance improvement strategies to achieve business outcomes.

• Strong oral and written communication skills.

• Ability to understand technical information and work with enterprise IS systems, including learning management systems. Experience with CornerStone On Demand desirable