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(Senior) Director (m/f/d) - Global Business Process Owner (BPO) - Quotation to Cash
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Job ID: R0152914
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- Job Description
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As a Clinic Manager at Fresenius Medical Care, you’ll manage the daily operations of our outpatient centers. More importantly, you’ll be the key driver in carrying out our mission: To deliver superior care that improves the quality of life of every patient, every day, setting the standard by which others in the health care industry are judged. This is accomplished by hiring, developing and inspiring a multi-disciplinary team, collaborating with physicians, tracking and delivering superior patient outcomes and monitoring regulatory and safety requirements. Strong management skills are required and prior direct patient care experience is needed for occasions when the team needs a helping hand.
Patient Care Technicians (PCTs) at Fresenius Medical Care support and collaborate with RNs to provide dialysis treatment to several patients at a time while maintaining the functionality of the clinic. This involves prepping and testing equipment, reviewing treatment sheets, and opening the clinic at 4am for first shift. PCTs have a combination of technical skills and genuine passion needed to develop deep relationships with patients and improve their quality of life. Qualified candidates have prior customer service, healthcare and direct patient care experience, and will have the opportunity to learn the discipline of dialysis.
Fresenius Medical Care nurses are on the front line of patient care, improving the quality of life of every patient, every day. That means providing dialysis care to 10-12 patients at any given time, and collaborating with our multi-disciplinary team to deliver a unique care plan to each one of them. This role is all about relationships and the bond you’ll create with patients and their families. Prior dialysis nursing experience is helpful, but many successful candidates come from a background in ICU, PCU and/or surgery.
Job Description
Main Responsibilities:
- Formulate a vision for the company’s customer service process and technology landscape as well as represent Global Commercial Operations in all other IT-Projects within the scope of Quotation to Cash
- Lead a global community of Customer Service teams, sharing best practices, aligning on standard business processes and technology deployment in order to harmonize all “End-to-End” processes for our global “Quotation to Cash” department
- Coordinate all Quotation-to-Cash processes in cooperation with different commercial business functions and management teams
- Design and drive customer service initiatives with focus on continuous improvement and automation of the processes of customer interfaces
- Design and implement harmonized and efficient SAP-landscape that meets the needs of our global commercial organization
- Ensure that all projects are rolled out according to the schedule and defined targets in the different countries
- Communicate the actions needed to implement the function’s strategy and business plan within the team and explain the relationship to the broader organization’s mission, vision and values
- Identify and support best practices and support process-related trainings
What we expect?
- Follow our working principles of high agility, quality and efficiency, based on our values: Collaborative, Proactive, Reliable and Excellent!
- A strong strategic mindset with the ability to develop policies, guidelines and standard processes but also to create and communicate the organizations vision for the future
- Extensive experience in driving change management processes and being the PMO for global projects
- Cultivate Innovation: Create new and better ways for the organization to be successful
- Excellent SAP experience in models Sales Distribution, Material Management, Logistic and others are required
- Bachelor’s degree in business economics with a focus on foreign trade, controlling, organization, IT, finance or equivalent education
- Language skills: English fluent (presenting, writing, reading); other languages besides German are an asset
Our offer to you:
There is a lot for you to discover at Fresenius, because we have a lot to offer. No matter in which field you are an expert (m/f/d) and how much experience you bring with you - for your professional future with meaning:
- The opportunity to work on a mobile basis
- Whether in front of or behind the scenes - you will help to make better and better medicine available to more and more people around the world
- Individual opportunities for self-determined career planning and professional development
- A corporate culture in which there is enough room for innovative thinking - to find the best, not the fastest, solution together
- A large number of committed people with a wide range of skills, talents and experience
- The benefits of a successful global corporation with the collegial culture of a medium-sized company
Success Profile
What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.
Commpassionate Patient Care
Empathetic
Team Player
Detail Oriented
Efficient
Responsible
Success Profile
What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.
Commpassionate Patient Care
Empathetic
Team Player
Detail Oriented
Efficient
Responsible
Success Profile
What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.
Communicator
Compassionate
Detail Oriented
Relationship Expertise
Facilitator
Leadership
“You have a lot of independence...so the doctors trust you. You have to be able to make decisions on your own.”
Lesly,
Inpatient Services RN
Inpatient Services RN
We've got your back.
We fully believe that dedication and passion should be recognized and rewarded. That’s why we offer a competitive compensation and benefits package to all of our employees. Our benefits provide the flexibility, choice and support you need to be at your best as you play a vital part in helping patients live longer, better and healthier lives.
Healthcare
Continuing Education
Paid Time Off
Collaborative Environment
Additional Perks
401(k) Retirement Saving
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