PURPOSE AND SCOPE:

Leads and oversees strategic planning, development, and execution of change management initiatives. Creates change management strategies, change management and communication plans for various projects and initiatives ensuring ownership, accountability, and governance of critical change management efforts. Collaborates with leadership, sponsors, project managers, people managers, resources, and stakeholders throughout the lifecycle of the project or initiative to develop plans and timelines for stakeholder engagement, sponsorship engagement, change risk assessments, impact assessments, resistance management, change evaluation, and continuous improvement efforts.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Collaborate with senior leadership to define and refine change strategies aligned with the organization's goals and objectives. Identify potential risks and challenges and develop comprehensive plans to mitigate them effectively.
• Collaborate with Project Managers to develop change management timelines and project plans to support adoption and usage of project efforts to achieve goals and objectives that contribute to the overall business strategy, ensuring project completion within approved time frame, funding, and scope parameters.
• Identify key stakeholders, assess their interests, concerns, and expectations related to the changes, and develop tailored communication and engagement plans to gain their support and involvement throughout the project and/or initiative process.
• Develops and maintains change management plans for various projects and initiatives. Responsible for change management schedule as reflected in the project plan, escalating to appropriate management when there are delays in items, activities, and deliverables.
• Performs change readiness assessments, risk assessments, and group impact assessments utilizing proven change management methodologies.  
• Develop clear and consistent communication plans to keep employees and stakeholders informed about the reasons for change, its benefits, and the implementation process. Coordinate training programs to equip employees with the necessary skills and knowledge to adapt to new processes or systems.
• Works with project manager to develop and distributes monthly and weekly communication and project documents, as needed, defining project progress, issues and solutions including but not limited to project plan, communication plan, issues log, risk log, project timeline, and high-level executive summary.
• Develop clear and consistent communication plans to keep employees and stakeholders informed about the reasons for change, its benefits, and the implementation process. Coordinate training programs to equip employees with the necessary skills and knowledge to adapt to new processes or systems.
• Analyzes and recommends common processes for the business that will result in improved engagement, speed of adoption and usage.
• Proactively identifies sources of resistance, develops mitigation strategies, and encourages open dialogue and feedback to address concerns effectively.
• Assess the effectiveness and impact of implemented changes on organizational performance and objectives. Ensure changes are sustained over the long term and continuously monitor success.
• Gather feedback from previous change initiatives, learn from experiences, and implement best practices to enhance the organization's change management maturity and capabilities continually.
• Assists with onboarding of new leaders, sponsors, and employees to facilitate and instill a change management culture within the organization.
• Builds stable working relationships internally and externally.
• Reviews and complies with the Code of Business Conduct and all applicable company policies and procedures, local, state, and federal laws and regulations.
• Assists with various projects as assigned by direct supervisor.
• Other duties as assigned.

Additional responsibilities may include focus on one or more departments or locations. See applicable addendum for department or location specific functions.

PHYSICAL DEMANDS AND WORKING CONDITIONS:

• The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Role may require travel. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SUPERVISION:

• None

EDUCATION:

• Bachelor’s Degree required.
• Change management certification (e.g., Prosci, ACMP).
• PMP Certified a plus

EXPERIENCE AND REQUIRED SKILLS:

• Minimum 5 years of related experience, such as Project Management.
• Minimum 3 years in a leadership or managerial role.
• Ability to work within established timelines in a fast-paced environment.
• Ability to drive and maintain change in a dynamic environment.
• Ability to resolve conflicting situations.
• Ability to perform required change management assessments.
• Effective problem-solving skills.
• Excellent verbal, written, and communication skills.
• Strong interpersonal skills and ability to deal with staff at all levels.
• Strong business and financial acumen.
• Strong organizational skills.
• Strong financial management skills
• Proficient PC skills with MS Office Products (Word, Excel, PowerPoint, and Project Management software).