SAP COE, Test Coordinator

The SAP COE Test Coordinator will act as the bridge between functional/technical teams and business users to ensure that enhancements, patches, and support fixes do not disrupt the live production environment. He/She will liaison between business process owners, functional consultants, and the offshore/onshore technical team. The test coordinator will report into the test lead for the SAP COE Sustain Set up. The role ensures that incidents, enhancements, and transports are properly tested, business processes remain stable, and regression risk is minimized through structured testing and stakeholder alignment.

Main tasks:

1. Test Planning & Coordination - Define and maintain test strategy for SAP Run and Sustain releases (minor releases, patches, emergency fixes). Prepare test plans, test scope, and test cycles for:

• Regression testing

• Defect fixes

• Small enhancements

• Monthly / quarterly SAP releases

Coordinate testing across multiple SAP modules and integrated systems.

2. Test Execution Management - Coordinate execution of:

• Functional testing

• Integration testing

• Regression testing

• User Acceptance Testing (UAT) for Run releases

• Ensure test cases are prepared, reviewed, and executed as per plan.

• Monitor test progress and ensure timely defect resolution.

3. Defect & Quality Management

Ensure defects are:

• Logged correctly in ALM / ITSM tools

• Prioritized with business and IT

• Tracked through to closure

Lead defect triage meetings with functional leads and AMS partners.

Ensure root cause analysis is performed for critical defects.

4. Release & Transport Governance

Work closely with Release Management and Change Management to ensure:

• Only tested and approved transports move to production

• Proper documentation and sign-off is obtained

Support go/no-go decisions based on test results and risk assessment.

5. Regression & Automation Strategy

• Maintain and enhance regression test pack for core business processes.

• Support test automation initiatives (where applicable).

• Identify high-risk business processes for priority testing.

6. Stakeholder Engagement

Act as the single point of contact for testing in SAP Run operations. Engage with:

• Business Process Owners

• SAP Functional Leads

• AMS Partners

• Release & Change Managers

• Communicate:

• Test scope

• Test progress

• Defect status

• Risks and dependencies

2) Stakeholder Engagement

• Global Business Services Leadership

• Global ITS Organization

• SAP System Integrator(s) / SAP COE Lead, Service Manager,

• Business Process Owners & Operations Leaders

• Finance, HR, Procurement, Supply Chain Leadership

• External SAP and Technology Partners

3) Miscellaneous tasks:

Tasks not performed regularly which are nevertheless a distinct part of the job, or special tasks / project work.

Key Performance Indicators

• Service availability and reliability

• Service Quality & performance

• Operational Excellence

• Risk & compliance

Qualifications and experience

1) Required training and education:

Bachelor’s degree in computer science, Information Technology/Business Information Systems/Information Security or related is required. • Master’s degree in business administration, Computer Science or related field is preferred.

• SAP certifications in service management or architecture are a plus.

2) Required professional experience

• 8-10+ years of experience as a Test Coordinator or Test Lead in SAP projects, with specific experience in S/4HANA AMS/Support environments.

• Familiarity with SAP Activate methodology, ITIL processes, and Agile/Scrum frameworks

• Experience in global organizations and cross-functional collaboration.

• Experience operating within GBS / Shared Services / COE models

• Prior experience managing global, distributed teams

3) Important personal qualities:

4) Other specialized knowledge:

c) IT skills

• Good understanding of S/4HANA modules (FI/CO, MM, SD, PP) and their integration points.

• Hands-on experience with Test Management tools (Tricentis Tosca, HP ALM, SAP Solution Manager/ChaRM, Jira).

• Ability to facilitate triage meetings to prioritize defects and identify root causes.

• Excellent written and verbal communication skills for stakeholder reporting.

• Strong problem-solving abilities to understand complex business processes and deviations.

• Team player with a can-do attitude and manage cross-functional teams.

• ecosystem understanding; SAP Operations Tools management; ITIL processes knowledge; SAP-on-cloud architecture knowledge; Infrastructure and Platform as a service management

d) Product knowledge, Core SAP & Technical Skills

• Strong expertise in SAP S/4HANA Run Operations

• Solid understanding of:

  • SAP Finance (FI/CO)

  • SAP Logistics (MM, SD, PP, WM/EWM)

  • SAP Basis & Technical Operations

  • SAP Fiori, Authorizations, Interfaces

• Familiarity with SAP Solution Manager, Focused Run, ChaRM

• Understanding of SAP integrations (CPI, PI/PO third-party systems)

• SAP Products

• SAP S/4HANA

• SAP BW/4HANA / SAC

• SAP Solution Manager / Focused Run

• SAP Fiori & UI5

• SAP CPI / PI-PO

• Supporting Platforms

• ITSM tools (ServiceNow preferred)

• Monitoring tools (SAP ALM, APM, AIOps)

• Cloud platforms (AWS / Azure / GCP – SAP workloads)