Information Technology

SAP COE Quote to Cash Customer Service

Address: Bengaluru, Bengaluru, Karnātaka, 560066, India

Job ID: R0262344

Location Type: Hybrid

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As a Clinic Manager at Fresenius Medical Care, you’ll manage the daily operations of our outpatient centers. More importantly, you’ll be the key driver in carrying out our mission: To deliver superior care that improves the quality of life of every patient, every day, setting the standard by which others in the health care industry are judged. This is accomplished by hiring, developing and inspiring a multi-disciplinary team, collaborating with physicians, tracking and delivering superior patient outcomes and monitoring regulatory and safety requirements. Strong management skills are required and prior direct patient care experience is needed for occasions when the team needs a helping hand.

A female nurse examining her patient

Patient Care Technicians (PCTs) at Fresenius Medical Care support and collaborate with RNs to provide dialysis treatment to several patients at a time while maintaining the functionality of the clinic. This involves prepping and testing equipment, reviewing treatment sheets, and opening the clinic at 4am for first shift. PCTs have a combination of technical skills and genuine passion needed to develop deep relationships with patients and improve their quality of life. Qualified candidates have prior customer service, healthcare and direct patient care experience, and will have the opportunity to learn the discipline of dialysis.

A female nurse examining her patient

Fresenius Medical Care nurses are on the front line of patient care, improving the quality of life of every patient, every day. That means providing dialysis care to 10-12 patients at any given time, and collaborating with our multi-disciplinary team to deliver a unique care plan to each one of them. This role is all about relationships and the bond you’ll create with patients and their families. Prior dialysis nursing experience is helpful, but many successful candidates come from a background in ICU, PCU and/or surgery.

A female nurse examining her patient

Inpatient RNs at Fresenius Medical Care perform dialysis treatments on an acute patient population in a hospital setting, including ICU, ER, Rehab, and Med/Surg units. What makes this role truly unique is the level of autonomy you’ll enjoy. Inpatient nurses are specifically accountable for administering and assessing each patient’s treatment plan. And because dialysis is a critical treatment for many hospital procedures and health conditions, you’ll have the opportunity to work with a wide variety of patients. Ideal candidates possess leadership skills and independence needed to make quick decisions in a fast-paced environment. Must be capable of educating patients and providing exceptional customer service to our partners. Six months to one year of dialysis experience or some form of critical care nursing experience are also required.

A female nurse examining her patient

Job Description

The SAP CoE Quote to Cash Customer Service role ensures seamless execution of customer service operations across the order-to-cash lifecycle by managing inquiries, resolving issues, and supporting order fulfillment processes. It plays a critical role in maintaining customer satisfaction and operational efficiency through SLA-driven support, cross-functional coordination, and continuous process improvement.

Goal of function:

The SAP COE Quote to Cash (Q2C) Customer Service  Specialist with  end-to-end Q2C processes, customer service operations, and logistics execution within healthcare and medical device industries. Proven expertise in SAP S/4HANA (SD, FSM, Service, GTS, EWM) with strong integration knowledge across 3PL, warehouse, and finance systems. Adept at incident management, process optimization, and ensuring compliance with GxP/SOX standards. Recognized for driving ERP transformation initiatives, improving customer satisfaction, and safeguarding revenue accuracy.

Tasks*

1) Main tasks:

Managed and SAP end-to-end Quote-to-Cash processes including order entry, shipment execution, freight billing, and proof of delivery. Provided advanced SAP application support (SD, FSM, Service, GTS, EWM), resolving incidents and implementing enhancements. Led integration monitoring for 3PL partners, ensuring seamless logistics and timely issue resolution. Drove ERP transformation initiatives, supporting global rollouts and process standardization. Developed KPI dashboards and automated workflows, improving operational efficiency by 10-20%. Ensured compliance with GxP/SOX standards, maintaining audit readiness and validated change processes. Collaborated with finance, logistics, and IT teams to safeguard revenue accuracy and customer satisfaction

Success Profile

What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.

Success profile proportion

Success Profile

What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.

Success profile proportion

Success Profile

What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.

Success profile proportion

Success Profile

What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.

Success profile proportion
“I successfully completed the RN program and went on to hold the position of Staff RN, Charge Nurse, and finally Clinical Manager.”
Rosalyn,
Clinical Manager
“Every day I walk in I am changing lives for the better and working to inspire my patients.”
Andrew,
Patient Care Technician
“I am a member of an outstanding team that helps patients gain more control, achieve tangible goals, and live better lives.”
Tony,
Outpatient Services RN
“My goal is to make sure that our patients keep their mobility and quality of life. This goal is really personal for me. My own father always had really bad vasculature in his leg and never had access to the kind of care we offer — eventually he lost blood flow and mobility. Knowing what he went through makes me even more committed to our mission.”
Warren J.
Azura Regional Vice President

We've got your back.

We fully believe that dedication and passion should be recognized and rewarded. That’s why we offer a competitive compensation and benefits package to all of our employees. Our benefits provide the flexibility, choice and support you need to be at your best as you play a vital part in helping patients live longer, better and healthier lives.

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