Information Technology

SAP COE Quote to Cash Basic TM Sr. Professional

Address: Bengaluru, Bengaluru, Karnātaka, 560066, India

Job ID: R0257645

Location Type: Hybrid

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  • Overview
  • Job Description
  • Success Profile
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  • Connect

As a Clinic Manager at Fresenius Medical Care, you’ll manage the daily operations of our outpatient centers. More importantly, you’ll be the key driver in carrying out our mission: To deliver superior care that improves the quality of life of every patient, every day, setting the standard by which others in the health care industry are judged. This is accomplished by hiring, developing and inspiring a multi-disciplinary team, collaborating with physicians, tracking and delivering superior patient outcomes and monitoring regulatory and safety requirements. Strong management skills are required and prior direct patient care experience is needed for occasions when the team needs a helping hand.

A female nurse examining her patient

Patient Care Technicians (PCTs) at Fresenius Medical Care support and collaborate with RNs to provide dialysis treatment to several patients at a time while maintaining the functionality of the clinic. This involves prepping and testing equipment, reviewing treatment sheets, and opening the clinic at 4am for first shift. PCTs have a combination of technical skills and genuine passion needed to develop deep relationships with patients and improve their quality of life. Qualified candidates have prior customer service, healthcare and direct patient care experience, and will have the opportunity to learn the discipline of dialysis.

A female nurse examining her patient

Fresenius Medical Care nurses are on the front line of patient care, improving the quality of life of every patient, every day. That means providing dialysis care to 10-12 patients at any given time, and collaborating with our multi-disciplinary team to deliver a unique care plan to each one of them. This role is all about relationships and the bond you’ll create with patients and their families. Prior dialysis nursing experience is helpful, but many successful candidates come from a background in ICU, PCU and/or surgery.

A female nurse examining her patient

Inpatient RNs at Fresenius Medical Care perform dialysis treatments on an acute patient population in a hospital setting, including ICU, ER, Rehab, and Med/Surg units. What makes this role truly unique is the level of autonomy you’ll enjoy. Inpatient nurses are specifically accountable for administering and assessing each patient’s treatment plan. And because dialysis is a critical treatment for many hospital procedures and health conditions, you’ll have the opportunity to work with a wide variety of patients. Ideal candidates possess leadership skills and independence needed to make quick decisions in a fast-paced environment. Must be capable of educating patients and providing exceptional customer service to our partners. Six months to one year of dialysis experience or some form of critical care nursing experience are also required.

A female nurse examining her patient

Job Description

The SAP COE Quote to Cash (Q2C) Basic TM Senior Professional is responsible for ensuring stable and efficient SAP Transportation Management (Basic TM) operations within the Quote to Cash logistics process. The role provides production support, issue resolution, and continuous improvement across transportation planning, execution, and integration with Sales & Distribution (SD) and Logistics Execution (LE), ensuring seamless order-to-delivery execution.

Tasks*

1) Main tasks:

Manage incidents, problems, and change requests related to SAP Transportation Management (Basic TM) within agreed SLAs. Support end-to-end Basic TM processes, including:

Freight Order creation

Transportation planning

Transportation execution

Shipment tracking

Freight billing

Analyze and resolve production issues related to:

SD–LE–TM integration

Delivery integration failures

Freight relevance issues

Transportation blocks and execution errors

Perform root cause analysis (RCA) for recurring TM and logistics issues and implement corrective and preventive actions. Ensure smooth order-to-delivery and transportation execution flow across Q2C logistics processes.

2) Secondary Tasks:

Tasks regularly performed in support of primary responsibilities:

  • Support minor system enhancements, including functional design input, unit testing, integration testing, and validation
  • Participate in cutover, release, and deployment activities related to TM changes with minimal disruption to business operations.
  • Provide ongoing support to global logistics business users, ensuring high service quality and operational continuity.

3) Miscellaneous tasks:

  • Maintain and update process documentation, including SOPs, runbooks, and knowledge articles for Q2C Logistics and TM AMS support.
  • Contribute to continuous improvement initiatives within the SAP Q2C Logistics and TM landscape.

Organization*

The function incumbent reports to:

Organizational unit:

GBS-ITS SAP COE Service Lead/Director

GBS ITS SAP COE

Important internal interfaces:

Important external interfaces:

Please list cooperation with important departments, sites, subsidiaries etc.

  • Sales & Distribution (SD) teams
  • Logistics Execution (LE) / Shipping teams
  • Warehouse and Distribution teams
  • SAP Basis, Integration, and Release Management teams
  • Global Business Stakeholders

Please list cooperation with important external companies, agencies, authorities etc.

  • External logistics service providers (as applicable)
  • SAP support or implementation partners (as applicable)

Key Performance Indicators

  • Incident and problem resolution within SLA timelines
  • Reduction in recurring TM and logistics production issues
  • Effectiveness of root cause analysis and corrective actions
  • Quality and accuracy of documentation and knowledge articles
  • Business user satisfaction and support quality

Success Profile

What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.

Success profile proportion

Success Profile

What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.

Success profile proportion

Success Profile

What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.

Success profile proportion

Success Profile

What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.

Success profile proportion
“I successfully completed the RN program and went on to hold the position of Staff RN, Charge Nurse, and finally Clinical Manager.”
Rosalyn,
Clinical Manager
“Every day I walk in I am changing lives for the better and working to inspire my patients.”
Andrew,
Patient Care Technician
“I am a member of an outstanding team that helps patients gain more control, achieve tangible goals, and live better lives.”
Tony,
Outpatient Services RN
“My goal is to make sure that our patients keep their mobility and quality of life. This goal is really personal for me. My own father always had really bad vasculature in his leg and never had access to the kind of care we offer — eventually he lost blood flow and mobility. Knowing what he went through makes me even more committed to our mission.”
Warren J.
Azura Regional Vice President

We've got your back.

We fully believe that dedication and passion should be recognized and rewarded. That’s why we offer a competitive compensation and benefits package to all of our employees. Our benefits provide the flexibility, choice and support you need to be at your best as you play a vital part in helping patients live longer, better and healthier lives.

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