SAP Centre of Excellence – Quote to Cash Logistics (SAP S/4HANA EWM)

Ensure stable, efficient, and compliant logistics execution across the Quote‑to‑Cash value stream by operating and continuously improving SAP S/4HANA Extended Warehouse Management (EWM) and related integrations (SD, TM, QM, MM, GTS). The role provides L2/L3 support, drives incident and change management, safeguards warehouse and outbound performance (picking, packing, staging, loading, shipping), and partners with business stakeholders to deliver measurable service, cost, and quality outcomes within the GBS Sustain Operations model.

Goal of function:

Please describe the objective and value contribution of the function briefly and concisely.

Career Path

                                                                                     Please specify from Senior level on:

 No allocation because below Senior level        Expert career   Project Management career     Line Management career

Tasks*

1) Main tasks:

• Run & Sustain: Provide L2/L3 application support for SAP EWM in an S/4HANA landscape, performing deep-dive root cause analysis (RCA) to ensure timely resolution of incidents, service requests, and minor enhancements across inbound, internal, and outbound warehouse processes, including ABAP debugging.
• System Monitoring & Stability: Monitor warehouse queues, background jobs, warehouse tasks/WTs, warehouse orders/WOs, RF transactions, and integration messages (IDoc/qRFC/PPF), proactively addressing bottlenecks and exceptions.
• Configuration within Governance: Maintain and optimize key EWM objects (storage types/sections/bins, process‑ & layout‑oriented storage control, POSC/LOSC, picking strategies, WOCR, WT creation rules, packaging specifications, HU management, physical inventory procedures).
• Master Data & Data Quality: Safeguard logistics master data relevancy and accuracy (products, packaging specs, batch/serial, hazardous, handling units, BP/ship‑to, routes), collaborating with MDG teams.
• Testing & Releases: Plan and execute FUT/SIT, regression testing, and perform cutover activities and data migration for transports, upgrades, and small projects; maintain test scripts and defect logs.
• Compliance & Controls: Ensure adherence to GxP/SOX (as applicable), audit trail, segregation of duties, and validated change processes; maintain SOPs and work instructions.
• Continuous Improvement: Identify and deliver CI opportunities (RF/UI simplifications, automation, exception codes, KPI dashboards), quantify benefits, and embed standard ways of working.
• Stakeholder Management: Partner with warehouse operations, order management, logistics, quality, transportation, and customer service to resolve pain points and improve Q2C cycle time and OTIF.

2) Secondary tasks:

  Support integration topics with SAP TM, GTS, QM, MES/WMS adjuncts, MFS/AGV, and label/print solutions.

  Contribute to S&OP/S&OE discussions from a logistics readiness and capacity perspective.


 

3) Miscellaneous tasks:

  Support new warehouse/plant onboarding, slotting/re‑slotting initiatives, and layout changes.

  Participate in business continuity/disaster recovery simulations and hypercare for go‑lives.

  Assist with vendor RFP evaluations for logistics tools and scanners (RF devices).

  Train super users and warehouse personnel; create job aids, knowledge base articles, and runbooks.

Key Performance Indicators

  Incident MTTR, SLA adherence on L1/L2/L3, reduction in recurring defects

  Job/queue success rate, RF transaction success, IDoc/qRFC error rate

  Enhancement Delivery Reliability (Time, Budget and Quality)

  CI benefits realized (hours saved, cost avoidance), user satisfaction (CSAT)

Qualifications, experience, know-how and skills critical for success*

1) Required training and education:

  Bachelor’s/Master’s in Supply Chain, Logistics, Industrial Engineering, or related field.

  SAP EWM certifications preferred; APICS/ASCM CLTD/CSCP advantageous.

2) Required professional experience (in years):

  6–9 years in warehouse/logistics operations or consulting.

  4+ years hands‑on SAP EWM (embedded S/4 preferred; decentralized acceptable).

  Proven sustain/AMS experience in a global or GBS/CoE model.

3) Important personal qualities:

  Strong problem‑solving and root‑cause analysis; bias for action.

  Excellent communication with shop‑floor and leadership; stakeholder savvy.

  High ownership, resilience in 24×5/24×7 operational environments

4) Other specialized knowledge:

a) Technical knowledge

•   EWM core: inbound (ASN/GR, deconsolidation), internal (replenishment, slotting, physical inventory), outbound (wave, picking, packing, staging, GI).
•   HU management, batch/serial, catch weight (if applicable), yard and labor management (nice‑to‑have).
•   RF frameworks, PPF actions, output/labeling, EDI/IDoc basics, qRFC monitoring.
•   Integration to other SAP modules: MM, TM, SD (awareness), PP (awareness), QM (awareness), GTS (awareness.
•   SAP Fiori/UI5 and ABAP skills
•  Integration of external systems like MES, MFS and AGV

b) Languages

• English level C1
• Additional languages with level B1 or better are a plus

c) IT skills

•   ITSM tools (ServiceNow/Remedy)
•   Advanced Excel; Power BI desirable.
•   Familiarity with SAP Solution Manager/ChaRM or similar change control.

d) Product knowledge

•   Understanding of Q2C fulfillment patterns (B2B/B2C), cold chain or regulated industries on global supply chain networks from production facilities, via multi-site distribution network to customer deliveries
•   Knowledge on GxP requirements, audit trail and segregation of duties
•   Knowledge of 3PL operations, cross‑dock, consignment, and VAS processes.

5 ) Special personal requirements:

Please list requirements such as willingness to travel or work weekends or shifts etc.

•   Flexible to support multi‑region operations; occasional off‑hours support during peak/shutdowns.
•   Travel up to 10% for site workshops, testing, or go‑live support.
•   Adherence to safety, compliance, and data privacy standards.