Information Technology
SAP Center of Excellence (COE) Q2C Sales Senior Professional
Address: Bengaluru, Bengaluru, Karnātaka, 560066, India
Job ID: R0239167
Location Type: Hybrid
- Overview
- Job Description
- Success Profile
- Rewards
- Connect
As a Clinic Manager at Fresenius Medical Care, you’ll manage the daily operations of our outpatient centers. More importantly, you’ll be the key driver in carrying out our mission: To deliver superior care that improves the quality of life of every patient, every day, setting the standard by which others in the health care industry are judged. This is accomplished by hiring, developing and inspiring a multi-disciplinary team, collaborating with physicians, tracking and delivering superior patient outcomes and monitoring regulatory and safety requirements. Strong management skills are required and prior direct patient care experience is needed for occasions when the team needs a helping hand.
Patient Care Technicians (PCTs) at Fresenius Medical Care support and collaborate with RNs to provide dialysis treatment to several patients at a time while maintaining the functionality of the clinic. This involves prepping and testing equipment, reviewing treatment sheets, and opening the clinic at 4am for first shift. PCTs have a combination of technical skills and genuine passion needed to develop deep relationships with patients and improve their quality of life. Qualified candidates have prior customer service, healthcare and direct patient care experience, and will have the opportunity to learn the discipline of dialysis.
Fresenius Medical Care nurses are on the front line of patient care, improving the quality of life of every patient, every day. That means providing dialysis care to 10-12 patients at any given time, and collaborating with our multi-disciplinary team to deliver a unique care plan to each one of them. This role is all about relationships and the bond you’ll create with patients and their families. Prior dialysis nursing experience is helpful, but many successful candidates come from a background in ICU, PCU and/or surgery.
Inpatient RNs at Fresenius Medical Care perform dialysis treatments on an acute patient population in a hospital setting, including ICU, ER, Rehab, and Med/Surg units. What makes this role truly unique is the level of autonomy you’ll enjoy. Inpatient nurses are specifically accountable for administering and assessing each patient’s treatment plan. And because dialysis is a critical treatment for many hospital procedures and health conditions, you’ll have the opportunity to work with a wide variety of patients. Ideal candidates possess leadership skills and independence needed to make quick decisions in a fast-paced environment. Must be capable of educating patients and providing exceptional customer service to our partners. Six months to one year of dialysis experience or some form of critical care nursing experience are also required.
Job Description
The Q2C Sales Sr. Professional is expected to provide expert-level functional support, enhancement delivery, and system sustainability for SAP S/4HANA Quote-to-Cash (SD), FSM, S/4 Service, and GTS solutions. The role ensures stable, efficient Q2C processes globally, drives continuous improvement, and supports ERP transformation initiatives.‑to‑Cash (SD), FSM, S/4 Service, and GTS solutions. The role ensures stable, efficient Q2C processes globally, drives continuous improvement, and supports ERP transformation initiatives.
Goal of function:
Please describe the objective and value contribution of the function briefly and concisely.
Career Path
Please specify from Senior level on:
No allocation because below Senior level Expert career Project Management career Line Management career
Tasks*
1) Main tasks:
- Responsible for application support in the areas of SAP S4 SD (Order-to-Cash), FSM, S4 Service, and GTS
- Responsible for requirement review and solution assessment with the SAP CoE team
- Responsible for functional design, development, system configurations, testing, key user training, user acceptance test support, cutover execution, hypercare support for ongoing enhancement requests and projects
- Contribute as ITS team member the responsible project deliverables in the Esphora ERP transformation program
2) Secondary tasks:
Provide cross functional support to related domains such as MM and FICO when relevant. ‑functional support to related domains such as MM and FICO when relevant.
Support process documentation, SOP development, and internal knowledge transfer.
Participate in continuous improvement initiatives and root cause analysis.‑cause analysis.
3) Miscellaneous tasks:
Perform special project tasks or analytical deep dives upon request.
Overseas travel may occasionally be required
Key Performance Indicators
Stabilization KPIs (incident resolution time, defect leakage, application uptime)
• Enhancement delivery milestones and quality
• UAT success rates
• Training completion and user adoption metrics
• Contribution to ERP transformation deliverables
Qualifications, experience, know-how and skills critical for success*
1) Required training and education:
- University degree with Bachelor degree or above in Computer Science, Mathematics, Business/Finance or Engineering
- SAP certified associate or above in the area of SAP SD or FSM or S4 Service or GTS
2) Required professional experience (in years):
- 7 years of functional hands-on experience in working with SAP S4 HANA specializing in SAP SD as functional consultant or in-house IT expert
- 3 years of functional hands-on experience in working with SAP S4 FSM/S4 Service/GTS and integration with SAP S4 as functional consultant or in-house IT expert
- Experience working with MM, FICO domains would be an asset
- Extensive and substantial practical experience in interpreting business process management and business metrics
3) Important personal qualities:
Strong analytical and diagnostic skills
• Excellent communication and presentation abilities
• High ownership, structured working style, ability to work independently
• Collaborative mindset for global, cross functional environments‑functional environments
4) Other specialized knowledge:
a) Technical knowledge
• SAP S/4HANA SD / FSM / S4 Service / GTS configuration
• SAP S/4 ABAP debugging / specification writing
• Understanding of integrated Q2C business processes with other process areas
b) Languages
c) IT skills
- SAP S4 SD/FSM/S4 Service/GTS system configurations
- SAP S4 ABAP development
- Strong communication and presentation skills
- Excellent problem diagnostic and analysis skills
- Fluent in English; other foreign languages would be a plus
d) Product knowledge
- Order to Cash processes, service management, global trade system‑to‑Cash processes, service management, global trade system
5 ) Special personal requirements:
- Ability to work flexibly across time zones during cutovers or project milestones
Success Profile
What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.
Leadership
Communicator
Compassionate
Problem-solver
Motivational
Good Listener
Success Profile
What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.
Commpassionate Patient Care
Empathetic
Team Player
Detail Oriented
Efficient
Responsible
Success Profile
What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.
Communicator
Compassionate
Detail Oriented
Relationship Expertise
Facilitator
Leadership
Success Profile
What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.
Compassionate
Flexible
Independent
Quick-thinking
Patient
Responsible
“I successfully completed the RN program and went on to hold the position of Staff RN, Charge Nurse, and finally Clinical Manager.”
Rosalyn,
Clinical Manager
Clinical Manager
“Every day I walk in I am changing lives for the better and working to inspire my patients.”
Andrew,
Patient Care Technician
Patient Care Technician
“I am a member of an outstanding team that helps patients gain more control, achieve tangible goals, and live better lives.”
Tony,
Outpatient Services RN
Outpatient Services RN
“My goal is to make sure that our patients keep their mobility and quality of life. This goal is really personal for me. My own father always had really bad vasculature in his leg and never had access to the kind of care we offer — eventually he lost blood flow and mobility. Knowing what he went through makes me even more committed to our mission.”
Warren J.
Azura Regional Vice President
Azura Regional Vice President
We've got your back.
We fully believe that dedication and passion should be recognized and rewarded. That’s why we offer a competitive compensation and benefits package to all of our employees. Our benefits provide the flexibility, choice and support you need to be at your best as you play a vital part in helping patients live longer, better and healthier lives.
Healthcare
Continuing Education
Paid Time Off
Collaborative Environment
Additional Perks
401(k) Retirement Saving
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