Information Technology
SAP Center of Excellence (COE) PMO Project Analyst
Address: Bengaluru, Bengaluru, Karnātaka, 560066, India
Job ID: R0243081
Location Type: Hybrid
- Overview
- Job Description
- Success Profile
- Rewards
- Connect
As a Clinic Manager at Fresenius Medical Care, you’ll manage the daily operations of our outpatient centers. More importantly, you’ll be the key driver in carrying out our mission: To deliver superior care that improves the quality of life of every patient, every day, setting the standard by which others in the health care industry are judged. This is accomplished by hiring, developing and inspiring a multi-disciplinary team, collaborating with physicians, tracking and delivering superior patient outcomes and monitoring regulatory and safety requirements. Strong management skills are required and prior direct patient care experience is needed for occasions when the team needs a helping hand.
Patient Care Technicians (PCTs) at Fresenius Medical Care support and collaborate with RNs to provide dialysis treatment to several patients at a time while maintaining the functionality of the clinic. This involves prepping and testing equipment, reviewing treatment sheets, and opening the clinic at 4am for first shift. PCTs have a combination of technical skills and genuine passion needed to develop deep relationships with patients and improve their quality of life. Qualified candidates have prior customer service, healthcare and direct patient care experience, and will have the opportunity to learn the discipline of dialysis.
Fresenius Medical Care nurses are on the front line of patient care, improving the quality of life of every patient, every day. That means providing dialysis care to 10-12 patients at any given time, and collaborating with our multi-disciplinary team to deliver a unique care plan to each one of them. This role is all about relationships and the bond you’ll create with patients and their families. Prior dialysis nursing experience is helpful, but many successful candidates come from a background in ICU, PCU and/or surgery.
Inpatient RNs at Fresenius Medical Care perform dialysis treatments on an acute patient population in a hospital setting, including ICU, ER, Rehab, and Med/Surg units. What makes this role truly unique is the level of autonomy you’ll enjoy. Inpatient nurses are specifically accountable for administering and assessing each patient’s treatment plan. And because dialysis is a critical treatment for many hospital procedures and health conditions, you’ll have the opportunity to work with a wide variety of patients. Ideal candidates possess leadership skills and independence needed to make quick decisions in a fast-paced environment. Must be capable of educating patients and providing exceptional customer service to our partners. Six months to one year of dialysis experience or some form of critical care nursing experience are also required.
Job Description
The PMO Project Analyst – supports the SAP S/4HANA AMS/AD program by delivering accurate governance reporting, tracking KPIs and SLAs, and maintaining financial and operational performance insights. They ensure strong compliance, maintain RAID logs, and support global delivery teams through resource planning, forecasting, and executive‑level dashboarding. The role drives transparency and operational excellence across the program through structured reporting, analytics, and coordination
Goal of function:
The PMO Project Analyst – is responsible for supporting the governance, financial tracking, reporting, and operational management of the SAP S/4HANA AMS/AD Program. This role ensures transparency of delivery performance, provides decision‑ready insights to leadership, maintains compliance documentation, and drives operational excellence across global delivery teams.
Tasks
1) Main tasks:
Develop and maintain executive dashboards covering incidents, service requests, enhancements, releases, and risks.
Track SLA and KPI adherence, including incident resolution, defect aging, and backlog health. Prepare weekly and monthly service performance dashboards for leadership consumption.
Maintain RAID logs (Risks, Assumptions, Issues, Dependencies) Support governance reviews, Change Advisory Board (CAB) meetings, and audit/compliance documentation.
Monitor resource utilization and lead capacity planning assessments. Track budget vs. actuals for AMS and AD initiatives and support financial forecasting cycles.
2) Secondary Tasks:
Support invoice validation processes in collaboration with the Commercial team.
Support onboarding and offboarding documentation for project resources
Escalate critical risks and service degradation trends to leadership.
3) Miscellaneous tasks:
Occasional or project‑based responsibilities:
Contribute to special projects requiring PMO analytics or financial modeling.
Assist in developing new reporting standards, templates, and automation initiatives.
Organization
The function incumbent reports to: GBS-ITS SAP COE Service Manager
Please list cooperation with important departments, sites, subsidiaries etc.
SAP Delivery Leads
AMS/AD Workstream Leads
Finance & Commercial Teams
Audit & Compliance Teams
Please list cooperation with important external companies, agencies, authorities etc.
Managed service partners (offshore/onshore).
External audit and consulting partners.
Key Performance Indicators
SLA/KPI compliance accuracy and timeliness.
Quality and reliability of executive dashboards and reports
Forecasting and budget tracking accuracy
RAID log completeness and timely escalation.
Stakeholder satisfaction across delivery and leadership teams
Qualifications, experience, know-how and skills critical for success:
1) Required training and education:
Bachelor’s degree in Business Administration, Information Systems, Finance, or related field.
2) Required professional experience (in years):
4–8 years in PMO, project analysis, or project coordination supporting SAP or IT programs.
Experience working in SAP AMS/AD or managed services environments.
Experience working with global delivery teams (onshore/offshore).
3) Important personal qualities:
Strong analytical and financial acumen.
Ability to operate in high‑pressure, deadline‑driven environments.
Strong communication and stakeholder engagement skills.
4) Other specialized knowledge:
a) Technical Knowledge
SAP S/4HANA delivery landscape awareness.
Understanding of AMS/AD operations and ITIL processes.
b) Languages
Professional proficiency in English (required for global delivery).
c) IT Skills
ServiceNow / ITSM tools
MS Project / Smartsheet
Advanced Excel (pivot tables, modeling, dashboards)
Power BI / Tableau (preferred)
SharePoint / Jira
d) Product knowledge
SAP AMS/AD operations and reporting frameworks.
5 ) Special personal requirements:
Willingness to collaborate across time zones (global model).
May require occasional extended hours during critical cutovers or releases.
Success Profile
What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.
Leadership
Communicator
Compassionate
Problem-solver
Motivational
Good Listener
Success Profile
What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.
Commpassionate Patient Care
Empathetic
Team Player
Detail Oriented
Efficient
Responsible
Success Profile
What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.
Communicator
Compassionate
Detail Oriented
Relationship Expertise
Facilitator
Leadership
Success Profile
What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.
Compassionate
Flexible
Independent
Quick-thinking
Patient
Responsible
“I successfully completed the RN program and went on to hold the position of Staff RN, Charge Nurse, and finally Clinical Manager.”
Rosalyn,
Clinical Manager
Clinical Manager
“Every day I walk in I am changing lives for the better and working to inspire my patients.”
Andrew,
Patient Care Technician
Patient Care Technician
“I am a member of an outstanding team that helps patients gain more control, achieve tangible goals, and live better lives.”
Tony,
Outpatient Services RN
Outpatient Services RN
“My goal is to make sure that our patients keep their mobility and quality of life. This goal is really personal for me. My own father always had really bad vasculature in his leg and never had access to the kind of care we offer — eventually he lost blood flow and mobility. Knowing what he went through makes me even more committed to our mission.”
Warren J.
Azura Regional Vice President
Azura Regional Vice President
We've got your back.
We fully believe that dedication and passion should be recognized and rewarded. That’s why we offer a competitive compensation and benefits package to all of our employees. Our benefits provide the flexibility, choice and support you need to be at your best as you play a vital part in helping patients live longer, better and healthier lives.
Healthcare
Continuing Education
Paid Time Off
Collaborative Environment
Additional Perks
401(k) Retirement Saving
By submitting your information, you acknowledge that you have read our privacy policy consent to receive email communications from Fresenius Medical Care AG.