Regional Operations Manager covers the NC region

PRINCIPAL DUTIES AND RESPONSIBILITIES:

· Manages a dialysis business within a defined area providing effective leadership, management support, assistance, and information to an assigned group of centers to encourage and promote efficient and effective operational functioning of the centers and programs. Coordinates operation strategies and manages center activities to ensure the provision of outstanding quality patient care and dialysis services while adhering to regulatory and company guidelines and requirements ensuring efficiency and economy. Coordinates and oversees all logistics associated with patient care for the assigned centers/facilities.

· Manages data information regarding the finance, quality and operations performance indicators to include but not limited to: Quality Indicators, Profit and Loss (P&L) statements, commercial mix improvement, revenue, organic/same store growth opportunity, total operating costs including medical supplies utilization/efficiency and EBIT, providing support and assistance to the Center managers regarding the appropriate actions and responses.

· Provides leadership, support and guidance to Vascular Access Facility Managers. Provides informal feedback on an ongoing basis and formal feedback in the annual performance evaluation process. Manages the staffing through the appropriate hiring, firing and disciplinary actions in collaboration with the Regional Director of Operations and Human Resources.

· Provides analyses and reporting of the finance, quality and operations performance indicators to the RDO and the finance department. Makes recommendations for solutions to RDO implementing solutions as needed.

· Assists center/facility managers in achieving optimal outcomes of the performance indicators. Monitors performance to goals providing actionable business information such as the identification of trends and areas of concern. Researches anomalies and identifies applicable process improvements. Manages implementation of improvements as needed.

· Collaborates with RDO to develop center/facility budgets, monitoring performance to ensure optimal, efficient and effective operations practices within regulatory and company guidelines.

· Manages profit and loss of each assigned center/facility to ensure best possible performance of center/facility operations to achieve or exceed budgets and key performance indicators.

· Ensures efficient and economical performance in accordance with center/facility operating budgets, business plan and key performance indicators taking the appropriate actions to ensure the effective implementation and attainment of profit and year-end goals and objectives.

· Reviews analyses of performance including financial and productivity data for center/facilities with RDO and makes the appropriate changes in strategies, goals and objectives responding to current status and conditions.

· Manages the payroll and oversees center/facility expenses and accounts payable for the assigned centers/facilities practicing cost containment strategies as appropriate.

· Collects and organizes the QA data to evaluate the CQI process. Facilitates and drives the center QA processes reporting the status to RDO. Attends facility QA meetings as needed. Conducts mock surveys and oversees plan of action completion.

· Promotes effective inventory management and the practice of cost containment strategies through collaboration with physicians and employees. Monitors the supply chain functions to ensure the efficient and effective provision of required supplies and products to centers. Acts as liaison regarding OSHA Compliance collaborating with the corporate Risk Management and Health and Safety department as needed. As directed by RDO, performs regulatory risk audits/mock surveys per the survey calendar and other audits including OSHA, to ensure compliance with all local, state and federal requirements. Ensures appropriate physical plant maintenance of facilities – collaborating with center/facility and maintenance personnel as appropriate. Monitors and oversees center/facility projects.

· Ensures operating procedures in centers are in compliance with all applicable local, state and federal regulations and company standard operating procedures. Under the direction of the RDO, ensures all FVC business policies, procedures and systems are implemented by the appropriate personnel in the area including compliance with ethical business practices. Assists with the research and analysis required for the development of business strategies.

· Assists center with internal and external audits acting as the liaison with the company compliance audit and internal audit departments as needed. Works with external auditors providing information, answering questions and researching issues as required.

· Performs special projects and ad hoc analyses as requested by division management.

· Other duties as assigned.

Additional responsibilities may include focus on one or more departments or locations. See applicable addendum for department or location specific functions.

PHYSICAL DEMANDS AND WORKING CONDITIONS:

· The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Day to day work includes desk and personal computer work and interaction with patients, facility staff and physicians. The position requires travel between assigned facilities and various locations within the community. Travel to regional, Business Unit and Corporate meetings may be required. The work environment is characteristic of a health care facility with air temperature control and moderate noise levels. May be exposed to infectious and contagious diseases/materials. Travel is 25% or more.

SUPERVISION:

· Vascular Access Facility Managers

EDUCATION:

· Bachelor’s degree preferred w/ concentration in nursing, healthcare or business-related field preferred.

· Must meet all state specific requirements for background and education level.

· Successfully complete and maintain BLS Certification

· ASC certification a plus

EXPERIENCE AND REQUIRED SKILLS:

· 3-5 years business or management experience in a healthcare program

· Demonstrated understanding of financial theories and principles required.

· Financial modeling experience a plus.

· Excellent organizational and prioritization skills.

· Excellent computer skills with proficiency in Microsoft and Excel software applications.

· Excellent interpersonal and communication skills – oral and written.

· Able to work in a fast paced environment.

· Attention to detail and accuracy required.

· Process oriented