Regional Director of Practice Management

PURPOSE AND SCOPE:

The Regional Director of Practice Management is responsible for successfully managing and operating medical practices involving one or more specialty disciplines and/or clinic sites. Provides medical specialists with the resources required to meet patient needs and meet the financial objectives of each group practice. In larger group practices, the Regional Director of Practice Management is responsible for assisting the physician leaders and/or physician practice boards in planning, leading and directing day-to-day clinic operations.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Responsible for managing the daily operations of the assigned practice offices while developing, monitoring, and analyzing budget and financial information cost effectively, and directly supervising the revenue cycle function
• Resolves administrative and operational problems including the maintenance of clinic property, computer systems and installed software applications.
• Oversees all practice office operations, delegates authority to assigned managers as appropriate.
• Oversees the work flow in the offices in the assigned region to ensure compliance, efficiency and patient satisfaction.
• Analyzes and resolves problems and/or issues regarding physicians, employees or patients.
• Responsible for establishing and implementing policies and procedures for the practices in the assigned region.
• Assist in the development of operating plans and budgets to ensure success of the assigned practice offices.
• Defines job requirements for staff. Interviews and hires qualified applicants for open positions.
• Plans and organizes education for staff by working with FMCNA Compliance and Insperity’s training specialist. Informs staff members of upcoming conferences, webinars, and seminars that will help them expand their on-the-job knowledge.
• Participates in staff supervision, performance evaluation, merit increases and disciplinary actions.
• Meets with vendors and researches possible practice purchases within assigned region.
• Conducts regular staff meetings to communicate new ideas, resolve problems, obtain feedback and maintain overall effectiveness of the clinical staff.
• Attends all management team and Physician meetings as appropriate.
• May provide assistance to junior level staff with more complex tasks that require a higher level of understanding of functions.
• Helps physician leader and physician practice board to develop clinic strategic plans and objectives based upon identified needs of patients.
• Coordinates with medical staff to ensure quality patient care and services are provided. 
• Serves as a liaison between clinic and external agencies.
• Gathers and reports data for fiscal and statistical analysis.   
• Maintains the strictest confidentiality.
• May escalate issues to supervisor/manager for resolution, as deemed necessary.
• Review and comply with the Code of Business Conduct and all applicable company policies and procedures, local, state and federal laws and regulations.
• Assist with various projects as assigned by a direct supervisor.
• Other duties as assigned.

Additional responsibilities may include focus on one or more departments or locations.  See applicable addendum for department or location specific functions.  

PHYSICAL DEMANDS AND WORKING CONDITIONS:

• The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Medical office, well lighted, well ventilated. Work may be stressful due to continual interaction with others. Occasional evening and weekend work. Travel 50% of time.
• Must possess the physical and mental abilities to perform the tasks normally associated with a Regional Director of Clinic Operations including walking, bending, standing, reaching and sitting. 

SUPERVISION:

May be responsible for the direct supervision of various levels of Practice Operations staff.

EDUCATION:

• Bachelor’s Degree required
• Master's degree in health care administration or business administration preferred

EXPERIENCE AND REQUIRED SKILLS:

• 6+ years’ related experience.
• 3+ years’ experience as a Manager
• 5+ years’ of experience in the administration of a health care organization.
• Demonstrated experience managing one or more departments.
• Strong management skills with the ability to lead cohesive and productive teams and foster teambuilding with all clinic staff.
• Strong interpersonal skills with the ability to communicate with all levels of management through diplomacy and tact.
• Excellent verbal and written communication skills.
• Licensure or ability to obtain licensure when background credentials warrant.
• Knowledge of principles and practices of health care planning and management sufficient to manage, direct, and coordinate the operation of a health care organization.
• Knowledge of the purposes, organization, and policies of the community's health systems sufficient to interact with other health care providers.
• Knowledge of practice management computer systems and applications.
• Knowledge of the policies and procedures of a clinic sufficient to direct its operations and to provide effective patient care.
• Knowledge of government and reimbursement regulations and requirements.
• Knowledgeable of Medicare, Medicaid, managed care and other third party payor's guidelines.
• Skill in gathering and interpreting data, analyzing situations accurately, preparing reports, and taking effective action.
• Skill in establishing and maintaining effective working relationships with employees, policy-making bodies, third-party payers, patients, and the public.
• Skill in organizing work and priorities, making assignment deadlines, and achieving goals and objectives.
• Skill in exercising independent judgment and discretion in developing, applying, interpreting, and coordinating departmental policies and procedures.
• Ability to assume responsibility, take initiative, and exercise authority, decision-making, and problem-solving over assigned work functions.
• Ability to competently use Microsoft Office, including Word, PowerPoint, Excel, and appropriate practice management software.

EO/AA Employer: Minorities/Females/Veterans/Disability/Sexual Orientation/Gender Identity

Fresenius Medical Care North America maintains a drug-free workplace in accordance with applicable federal and state laws.