Finance and Accounting Services
Quality Manager, Global Internal Audit
Address: Pl. Nowy Targ 28, Wroclaw, Województwo dolnośląskie 50-141, Poland
Job ID: R0208362
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As a Clinic Manager at Fresenius Medical Care, you’ll manage the daily operations of our outpatient centers. More importantly, you’ll be the key driver in carrying out our mission: To deliver superior care that improves the quality of life of every patient, every day, setting the standard by which others in the health care industry are judged. This is accomplished by hiring, developing and inspiring a multi-disciplinary team, collaborating with physicians, tracking and delivering superior patient outcomes and monitoring regulatory and safety requirements. Strong management skills are required and prior direct patient care experience is needed for occasions when the team needs a helping hand.
Patient Care Technicians (PCTs) at Fresenius Medical Care support and collaborate with RNs to provide dialysis treatment to several patients at a time while maintaining the functionality of the clinic. This involves prepping and testing equipment, reviewing treatment sheets, and opening the clinic at 4am for first shift. PCTs have a combination of technical skills and genuine passion needed to develop deep relationships with patients and improve their quality of life. Qualified candidates have prior customer service, healthcare and direct patient care experience, and will have the opportunity to learn the discipline of dialysis.
Fresenius Medical Care nurses are on the front line of patient care, improving the quality of life of every patient, every day. That means providing dialysis care to 10-12 patients at any given time, and collaborating with our multi-disciplinary team to deliver a unique care plan to each one of them. This role is all about relationships and the bond you’ll create with patients and their families. Prior dialysis nursing experience is helpful, but many successful candidates come from a background in ICU, PCU and/or surgery.
Inpatient RNs at Fresenius Medical Care perform dialysis treatments on an acute patient population in a hospital setting, including ICU, ER, Rehab, and Med/Surg units. What makes this role truly unique is the level of autonomy you’ll enjoy. Inpatient nurses are specifically accountable for administering and assessing each patient’s treatment plan. And because dialysis is a critical treatment for many hospital procedures and health conditions, you’ll have the opportunity to work with a wide variety of patients. Ideal candidates possess leadership skills and independence needed to make quick decisions in a fast-paced environment. Must be capable of educating patients and providing exceptional customer service to our partners. Six months to one year of dialysis experience or some form of critical care nursing experience are also required.
Job Description
Fresenius Medical Care core values:
Fresenius Medical Care is a people business. Our success depends on having the best and brightest employees, and helping them attain their personal and professional goals while delivering excellence in patient care and business results. Our employees embody our culture which is based on six core values supporting our promise to improve the quality of life of every patient every day. These core values are: Patients and Partners First, Honesty and Integrity, Quality and Compliance, Collaboration, No-Limits Mindset and Results Oriented.
The purpose of this role is to create value through quality assurance activities and active participation in audits, guided by our core values — We Care, We Connect, We Commit. The role holder is expected to understand and shape their responsibilities in alignment with these principles to ensure meaningful and lasting results.
Your responsibilities:
Develop, maintain, and enhance the Global Internal Audit Quality Assurance and Improvement Program (QAIP) in line with the latest Global Internal Audit Standards (2024) and best practices.
Define and monitor appropriate KPIs to measure the performance of Global Internal Audit (GIA) in alignment with the Chief Audit Executive (CAE).
Perform regular internal quality assessments, including documentation and file reviews as well as process evaluations, to ensure compliance with audit standards and best practices.
Identify opportunities for continuous improvement and lead initiatives to optimize audit methodologies, tools, and documentation; maintain an external network and stay updated on state-of-the-art quality management practices.
Facilitate training and awareness sessions on audit quality, professional standards, and continuous improvement for the audit team.
Prepare and coordinate for external quality assessments and ensure timely resolution of related findings.
Manage and actively participate in the Follow-Up process related to the implementation of mitigating actions from GIA audits.
Support the CAE and the GIA Leadership Team in the annual audit planning process and in maintaining the audit universe.
Collaborate closely with the Global Internal Audit team, the Head of GIA Excellence, and the CAE.
Occasionally participate in the execution of audits of end-to-end processes, projects, and country operations, when required.
Prepare quality performance reports and dashboards for the superior and CAE, highlighting trends, issues, and actionable recommendations.
Execute internal quality assessments in accordance with IIA standards and defined quality management processes.
Support the CAE and the superior in presenting GIA’s work and documentation during external quality assessments.
Assist the CAE in preparing reports on the results of internal and external quality assessments.
Drive audit process improvement initiatives, including execution of the annual global audit plan, capacity planning, team utilization, and quality enhancement activities.
Document quality management activities, audit procedures, and related findings using applicable audit tools (e.g., MS Teams, TeamMate+).
Facilitate the configuration and setup of audit process requirements in new audit tools in case of a transition from TeamMate+.
Support follow-up activities to ensure the effective implementation of audit recommendations.
Contribute to the Annual Audit Plan process by providing input from a quality assurance perspective.
Lead the periodic internal quality assessment process.
Drive initiatives related to audit process improvements.
Our requirements:
Diploma/undergraduate degree or MBA in Accounting, Finance, Business Administration, Business Economics or an accepted business/engineering degree.
Professional certifications such as CIA, IIA External Quality Assessor, Prüfer für Interne Revisionssysteme DIIR, or comparable certification is preferred.
At least 5 years of experience in internal audit, quality management, or related areas.
Strong knowledge of the Global Internal Audit Standards and best practices.
Demonstrated experience in quality assurance and continuous improvement within an audit environment.
Excellent analytical, organizational, and communication skills.
Organizational Agility: Displays strong organizational skills, capable of managing multiple projects, meeting deadlines in a fast-paced environment, and working independently toward goals and objectives.
Team Collaboration: Acts as a team player with a proactive drive to foster a positive work environment, motivating and empowering colleagues effectively.
Adaptability & Learning Agility: Shows a passion for continuous learning, with the ability to quickly grasp and master new, complex tasks.
Prioritization & Self-Management: Skilled in setting priorities and managing a high-volume workload efficiently, maintaining a structured approach even under pressure.
Results Orientation: Maintains a highly professional attitude, focusing on efficient, effective, and quality-driven processes with a patient- and customer-centric mindset.
Change & Conflict Management: Exhibits a high level of skill in navigating change, negotiation, and conflict resolution.
Business Process Understanding: Preferably possesses good knowledge of key business functions and processes, including Finance/Controlling, Sales, Inventory, Purchasing, and Production.
Auditing Expertise: Familiar with auditing frameworks, methodologies, concepts, practices, and procedures within a business context.
Experienced with SAP ERP
Understand basics of e-health, data security and related topics
Possesses excellent written and verbal communication skills in English (additional languages advantageous
Our offer:
Flexible working hours (start between 6:30 a.m. - 9 a.m.)
Hybrid working mode (min. 2 days per week in the office)
Private medical care in LuxMed,
PZU life Insurance (voluntary insurance)
Unlimited international travel Insurance (with a global range)
Benefits System platform (120 points / month for multisport card, cinema tickets, online shopping etc.)
Language courses reimbursement (up to 70% of course reimbursement)
Studies reimbursement (up to 50% of study reimbursement)
Work abroad possibility (up to 30 days / year)
Recommendation programme (2000 PLN or 2500 PLN for successful recommendation)
Holiday allowance (up to 800 PLN / year)
Childcare refund (up to 900 PLN / year)
Glasses and contact lenses reimbursement (500 PLN per year)
Occasional gifts (e.g. 1st year anniversary gift)
Office team building activities and events
Success Profile
What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.
Leadership
Communicator
Compassionate
Problem-solver
Motivational
Good Listener
Success Profile
What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.
Commpassionate Patient Care
Empathetic
Team Player
Detail Oriented
Efficient
Responsible
Success Profile
What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.
Communicator
Compassionate
Detail Oriented
Relationship Expertise
Facilitator
Leadership
Success Profile
What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.
Compassionate
Flexible
Independent
Quick-thinking
Patient
Responsible
“I successfully completed the RN program and went on to hold the position of Staff RN, Charge Nurse, and finally Clinical Manager.”
Rosalyn,
Clinical Manager
Clinical Manager
“Every day I walk in I am changing lives for the better and working to inspire my patients.”
Andrew,
Patient Care Technician
Patient Care Technician
“I am a member of an outstanding team that helps patients gain more control, achieve tangible goals, and live better lives.”
Tony,
Outpatient Services RN
Outpatient Services RN
“My goal is to make sure that our patients keep their mobility and quality of life. This goal is really personal for me. My own father always had really bad vasculature in his leg and never had access to the kind of care we offer — eventually he lost blood flow and mobility. Knowing what he went through makes me even more committed to our mission.”
Warren J.
Azura Regional Vice President
Azura Regional Vice President
We've got your back.
We fully believe that dedication and passion should be recognized and rewarded. That’s why we offer a competitive compensation and benefits package to all of our employees. Our benefits provide the flexibility, choice and support you need to be at your best as you play a vital part in helping patients live longer, better and healthier lives.
Healthcare
Continuing Education
Paid Time Off
Collaborative Environment
Additional Perks
401(k) Retirement Saving
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